Susan Rashid: ‘Training provision for the real world’


Training provision for the real world

I was discussing education with a colleague a few days ago. We could both recall teachers from our school days who were stuck in the past, no doubt trotting out the same tired lessons, year after year.  It was good to reminisce, but I’d like to think that the examples we remembered are relics of a bygone age.

Now, with the widespread use of technology in schools and colleges and the expectation that tutors should continue their professional development throughout their careers, there’s no excuse for education not to be up-to-date. Those of us who are responsible for training provision have a duty-of-care to those who study with us. To equip people to deal with the world today, we must live, operate and fully engage with that world.

Don’t stop the world

As specialists in procurement and supply, SR Supply Chain Consultants is more than aware of this responsibility. Indeed, there are times when we’d quite like the world to slow down because we are constantly having to adapt and update our in-house course materials and the way in which we support delegates studying for CIPS professional qualifications.

Although the pace of change can, at times, be challenging, an alternative viewpoint is that it’s beneficial. Because we know we need to be constantly on our toes to deliver appropriate training, we don’t, like those school teachers we remembered, ever have the opportunity to fall asleep on the job. Which means that those who study with us are always given the right support.

The level of engagement and vigilance required on our part would surprise many. It shouldn’t. We are, after all, responding to wider events and there’s no shortage of change in the world. Often though, we’re not simply responding. We’re actively working to stay ahead of the curve, trying to anticipate and prepare for the next things that will become challenges for procurement specialists. We need to be ready for legislative amendments, for professional bodies changing their criteria, for emerging trends in employment, for the changing nature of apprenticeships and for changes in technology … the list goes on.

An appetite for learning

Last month, we exhibited at Procurex National, a new event focusing on innovation, collaboration and education in procurement. Feedback from those who attended was very positive, and the 2020 event is already in the diary. Procurex National was more than an exhibition. It was a platform for learning with certified training. It introduced thought leaders and policymakers. It showcased products and celebrated those individuals and teams who have achieved remarkable results. The spirit of the event was open, friendly and often fun.

Many attendees were from the public sector, an arena where spending will probably always be a concern, but at the expo, we found a huge resource of committed and highly professional individuals working in procurement. What’s more, their desire to keep developing their skills, knowledge and understanding did them credit. That’s why I believe those of us who offer training must be dedicated to delivering excellence, even when excellence is something that is always evolving.

Thinking back to those school teachers carrying their piles of ancient textbooks, in clouds of chalk dust, I wonder what they’d make of learning today – where the most critical subjects aren’t ancient languages but rather stakeholder engagement and ethical sourcing in a multicultural world, and when innovation and education are things that go hand in hand.

We only have one world. It’s a messy, infuriating, complex and changeable place. It’s also wonderful, and that’s why I want to deliver training that will help people revel in it.


Related Posts

Want to learn more? Contact our team now

Susan Rashid: ‘Training provision for the real world’
Staff Member

Jen Shepherd

Admin and Customer Service Manager

Jenn completed her Apprenticeship in Business and Administration in 2008 and has since built upon a foundation of knowledge and skills in the administration and customer support areas.

Jenn has a degree, as well as a master’s degree, in English which have helped support her commitment to compliance and attention to detail.

Since returning to work from maternity leave in 2020, Jenn has worked in education settings and has an in-depth knowledge on Safeguarding and Child Protection, which she believes is a key part of all employees’ role when working with learners.

Outside of work, Jenn lives with her husband and two young daughters. She had her first book published in 2022 and advocates for the mental wellbeing of new parents.

michelle whalley

Michelle Whalley

Course Progress Mentor

Michelle graduated from Liverpool John Moore’s University in 2003 with a BA(HONs) in Physical Education, Sport, Dance and English, with Qualified Teacher Status. Michelle now holds 20 years’ experience of working in education. Her experience to date is hugely diverse, with a love for learning and striving for excellence across all areas of her life developed from when she was a young girl, representing her country at Athletics. It was from this platform Michelle developed a disciplined approach to every tasks set of her. During her time in teaching, she has taught a wide range of subjects, been a pastoral leader, and led ITT programmes.

Michelle prides herself on her ability to get the best possible outcomes out of people. This has been proven not only in the time she’s spent in education, but also in the set up and running of her own business.

Working in a fast-paced environment, especially becoming a Head of Year as well as teaching has consistently challenged her and ensured she’s flexible and adaptable

Lucy Eckersley

Lucy Eckersley

Administration Assistant

After recently graduating university and achieving a first-class degree in Drama, Lucy wanted to apply her production management experience to an administration role in business. Having worked part time jobs as a waitress and office receptionist during her education, Lucy has good customer service skills and enjoys helping customers and clients by addressing their queries. Lucy is excited to be working at SRSCC and is keen to use her process driven way of working to increase the effectiveness of SRSCC’s administrative processes. In her free time, Lucy enjoys watching musicals and running. She also enjoys spending time outdoors, and loves going hiking from her caravan in the Yorkshire Dales.
Tom Himsworth

Tom Himsworth

Administrative Assistant

Tom graduated from Edgehill University in 2015 with a degree in Creative Writing. After Tom’s journey through university, he worked extensively within the Healthcare sector in mostly administrative roles. It was here that he found his natural organized and observant manner was best suited as it allowed him to understand how each work environment operated, and where processes, customer service and communication could be improved for the benefit of everyone. Throughout his working life, Tom has gained experience with varying mental health conditions and is passionate about advocating the importance of mental health support and well-being. He is currently looking into various volunteer schemes to help champion mental health awareness. Along with this, Tom is an avid writer and is usually working on a story or two and is passionate about learning more about all forms of creative media.
Estelle Marsden

Estelle Marsden

Customer Support Coordinator

Estelle has completed apprenticeships in both Business Administration and Customer service. Her first Role after leaving school was a receptionist at a Podiatrist and that is where she found her passion for helping people and providing positive customer experiences. After 4 years she then moved into retail where her skills progressed further. Estelle has several years’ experience in a customer facing environment, which has led her to the role of Customer Support Coordinator here at SRSCC. Estelle is hoping to expand her expertise further and progress with SRSCC. Other than her passion for Customer Service. Estelle enjoys walking, Hiking, and exploring in her free time. She also enjoys going to the theatre and watching true crime. Estelle likes to spend most of her time with family and friends.

Emma Jackson

Course Progress Mentor

Emma joined SRSCC in 2019 on a freelance basis taking on a teaching and learning consultancy role. She has 20 years of experience in education as a qualified teacher, working in adult learning, secondary and primary school settings in the UK as well as abroad, namely Japan, Hungary, and France. 

More recently Emma has been teaching yoga, resilience, and mindfulness in primary schools to promote the physical and mental well-being of both pupils and staff.

Being multi-lingual and having a zeal for communication, cultural exchange and life-long learning Emma jumped at the opportunity to join the company as a Course Mentor. Building a good rapport with her learners, supporting them to overcome any challenges on their apprentice journey and facilitating them to fulfil their potential is her motivation.

Cumbrian born and bred in the Lake District, Emma enjoys the outdoors. When not relaxing in tree pose, she is most at home trail running in the hills with her husband and dog. Having clocked up 4 marathons to date, the application of her long-distance running mindset of perseverance, determination, discipline and patience is key to supporting her learners in their studies.

SRSCC Staff Images Ashlee Scribbins

Ashlee Scribbins

Office Administrator

Ashlee has joined the SRSCC team as an Office Administrator, and with a level 2 and 3 in Business Administration, she fits right in!

Ashlee has a wide range of experience from working as a Legal Secretary for the Royal Air Force to managing a team. Ashlee is eager to use her customer service and business administration skills for her new role at SRSCC.

SRSCC Staff Images Declan Hemingway

Declan Hemingway

Business Development Account Manager


Declan recently graduated University studying BSc Business and Management with Marketing achieving a 2:1 and was looking for a role in Business Development to put his knowledge and education to the test.

He has a strong desire to grow the SRSCC brand and customer base. Working alongside our Business Development and Relationship Manager; he looks to strengthen both our Commercial and Apprenticeship learner portfolio by liaising with potential and existing learners through building customer relationships and understanding their requirements.