Work with Us

Commence and enhance your career in Procurement and Supply with SR Supply Chain Consultants. 

Job Vacancies at SR Supply Chain Consultants Ltd

Interested in joining our dynamic and expert apprentice training team? We’ve been delivering procurement and supply training to wealth of sectors since 2007. Discover a range of exciting career opportunities with SRSCC below.

Established in 2007, SR Supply Chain Consultants are a fast-growing training company based in Lancashire who are a Procurement and Supply Centre of Excellence that off professional qualifications and Apprenticeships.  We work all industries and sectors and have a wide customer base including many blue-chip companies.

We are looking for a dynamic, enthusiastic individual to join our Delivery Team; reporting to Head of Education this individual will be required to deliver our high-quality training courses to our clients through a variety of platforms including class-based courses at our various study centres, employee locations and online. Courses will cover the delivery of the CIPS qualification, the L3 Procurement and Supply Assistant and L4 Commercial Procurement Supply Apprenticeship standard and a range of procurement focussed CPD Courses. You will be expected to support the overall growth of SRSCC through other activities including material development, mentoring, increasing brand awareness whilst maintaining quality and enhancing the learner’s experience.

As a CIPS Tutor, you will be responsible for:

  • Ability to deliver up to 100 days tuition per year (Face to Face and virtual)
  • Conducting formative assessments for learners and providing feedback
  • Supporting the updating of course materials including powerpoint slides, online learning resources, reading lists, etc
  • Assist and support the Head of Education in the development of curriculum
  • To provide support during Ofsted and other auditing bodies inspections, including but not limited to CIPS, ISO and Cyber Essentials
  • Be an advocate to learners by demonstrating and reinforcing the expected behaviours and attitudes required during learner sessions, workshops etc
  • Ensure you support learners with their personal development goals and objectives by providing effective guidance and advice
  • Providing advice, support, and guidance to learners for subject and content specific queries
  • Supporting Apprentices through End Point Assessment, providing advice, guidance, and support
  • Supporting Customer Service Team and/or Apprenticeship Manager with client performance meetings and stakeholder reviews for allocated programmes

As part of this job role your package will include:

  • Competitive Salary
  • Discretionary Bonus Scheme
  • Workplace Pension (subject to eligibility criteria)
  • 25 days per annum plus bank holidays
  • Annual Leave Purchase Scheme
  • Company Sick Pay
  • Ongoing Training and Development
  • Progression Opportunities
  • Free secure car parking
  • Time off for charity events

Purpose of Role:

As the Customer Engagement Coordinator, your role is pivotal in delivering outstanding service to both new and existing learners at SRSCC. You will serve as the primary contact, ensuring they derive the utmost value from our training. Your responsibilities include fostering relationships, comprehensively understanding employer, apprentice and learner needs, and offering proactive solutions to enhance their journey and success. Key to this position is your ability to conduct internal and external presentations and communicate effectively over the phone, emphasising a warm and approachable service. You will actively contribute to customer retention and drive the company’s growth through satisfaction and loyalty, interacting seamlessly with stakeholders to meet and exceed collective goals. Additionally, you’ll support office team members with daily tasks, ensuring a cohesive and efficient operation. Furthermore, you will be responsible for managing and executing a variety of administrative tasks, maintaining organisation and supporting the smooth operation of our service.

 

Principle Responsibilities:

Communication

  • Communicate with all colleagues and external points of contact face to face, by telephone, or in writing in a clear, concise, effective and professional manner.
  • Interpret and respond clearly, effectively, and in a timely manner to requests for information from colleagues, managers, directors, and external agencies.
  • Communicate within the team, supporting others where necessary.
  • Contribute to team meetings and events as and when required, including presenting and note taking.
  • Developing and manage relationships with internal and external stakeholders.
  • Ensure that all deadlines are met in a timely manner and people are kept informed of progress.
  • Confidently initiate phone calls to customers, demonstrating strong communication skills and a proactive approach to addressing their needs and queries.

 

Support

  • Facilitate learner orientation through means such as telephone calls, face to face support calls via various platforms and participating in welcome and support sessions.
  • Effectively coordinate and communicate with all relevant departments to provide a smooth and consistent transitions for all apprentices and learners.
  • Develop in-depth knowledge of SRSCC processes, resources, and services in order to best serve learners and customers.
  • Support with investigating and resolving any issues learners may have.
  • Obtain feedback surveys from learners and contribute to developing processes, procedures and internal communications.
  • Support the operations team to coordinate all workshops to ensure high attendance to workshops, sessions and other events.

 

Customer Relationship Management

  • Build and nurture relationships with all customers
  • Act as the first point of contact for customer queries and concerns.
  • Regularly check in with customers to ensure ongoing satisfaction.
  • Tailor communication and interaction style to suit individual customer needs.

 

Issue Resolution and Support

  • Quickly and efficiently resolve customer issues and complaints.
  • Provide detailed guidance and support for system access and usage.
  • Escalate complex issues to the relevant departments when necessary
  • Conduct post-resolution follow-ups with customers to verify the satisfactory resolution of their issues.

 

Feedback and Improvement

  • Design and distribute customer satisfaction surveys.
  • Analyse survey responses and compile reports on findings.
  • Implement changes based on customer feedback to improve service.
  • Share customer insights with the team through presentations.

 

Internal Collaboration and Reporting

  • Provide regular updates on customer feedback and engagement to management.
  • Participate in team meetings and provide input on customer success initiatives.
  • Document processes and create guidelines for best practices in customer success.

 

Teamwork

  • Establish and maintain effective working relationships with colleagues, managers, and clients
  • Ensure that all deadlines are met in a timely manner and clients/colleagues are kept informed of progress.
  • Influence people positively demonstrating a “can do” attitude.
  • Motivate colleagues.
  • Contribute to formal and informal discussions with colleagues to generate new ideas and approaches.
  • Enjoy working as part of a team but be capable of working autonomously.

 

Administration

  • Effectively use Microsoft Office applications, Word, Excel, Outlook, and PowerPoint
  • Effectively use all internal systems
  • Data entry and filing alongside performing other routine clerical tasks as assigned
  • Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
  • Scanning, printing, and running reports
  • Maintain accurate paper and electronic records
  • Identify problems and respond in a timely fashion

 

Other

  • Pro-active approach to work
  • Excellent attention to detail
  • Have a willingness to go the extra mile and always strive to seek job satisfaction
  • Ensuring own personal workspace is kept clean and tidy. The company expects you to respect company property and to report any misuse of same to your immediate line manager
  • Remain up to date with professional knowledge by participating in learning opportunities
  • Ensure all Safeguarding and Health & Safety procedures are effectively carried out
  • To comply with the company handbook policies and procedures
  • To act at all times to promote equality and diversity ensuring inclusive and integrated services
  • To undertake any other duties appropriate within the broad remit of the role
  • Ensure any issues concerning quality and customer care are reported to management
  •  

 

Note:

The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. It should be understood that the nature of individual roles will evolve and change. Consequently, the company will expect to review and revise this Job Description from time to time and will consult with the post-holder at the appropriate time.

 

Job Types: Full-time, Permanent

 

Salary: £21,000.00-£23,500.00 per year

 

Benefits:

  • Additional leave
  • Casual dress
  • Company pension
  • Free parking
  • On-site parking
  • Sick pay
  • Work from home

 

Schedule:

  • Monday to Friday
  • No weekends

 

Supplemental pay types:

  • Bonus scheme
  • Yearly bonus

 

Work Location: Hybrid remote in Chorley

 

Reference ID: Customer Engagement Coordinator

Role Title: English And Math Lead

Primary Base: Home Based/ Chorley Head Office

Accountable to: Director Of Education

Staff Management: Functional Skills Tutors

Salary: £33,000 – £40,000

Working Hours: Monday To Friday 8:30am to 5pm

 

Purpose of Role:

The primary purpose of this role is to elevate the standards and effectiveness of Maths and English education within commercial and apprenticeship programmes. This encompasses understanding and integrating these subjects into the core delivery of apprenticeship programmes to ensure a practical and applicable learning experience. The role requires managing the journey of functional skills learners from initial assessment to successful outcomes, thereby ensuring the alignment of curriculum structure and delivery with learner and stakeholder needs.

 

Principle Responsibilities:

  • Understand and integrate Maths & English within the apprenticeship programmes to enhance practical learning applications.
  • Deliver and co-ordinate a team of tutors in the delivery of Math and English to learners.
  • Take responsibility for planning, designing, and implementing curriculum structures and delivery strategies that meet the needs of learners and stakeholders.
  • Manage the educational journey of functional skills learners from initial assessments to successful outcomes.
  • Design and implement a fit-for-purpose curriculum that meets the needs of learners and stakeholders.
  • Ensure the delivery of an engaging and vibrant curriculum and support a team of tutors to achieve excellent learning outcomes.
  • Deliver effective English and Maths instruction, incorporating innovative teaching methods and resources.
  • Provide one-to-one support to functional skills tutors, aiding in the delivery of personalised learning experiences.
  • Lead and participate in the training and professional development of staff, enhancing teaching skills and subject knowledge.
  • Support the ongoing development of the team, fostering a collaborative and motivating environment.
  • Contribute to the development, review, and evaluation of programme delivery based on feedback from learners, employers, and staff.
  • Conduct observations and moderation within specific subject areas as defined by Quality and Compliance standards, in line with Ofsted and best practices.
  • Develop and maintain accurate records and reports on learner progress and programmes efficacy.
  • Have relevant experience and knowledge of Functional Skills assessments in both English and Maths.
  • Understand the Education Inspection Framework and quality expectations of apprenticeship delivery.
  • Experience working with learners and knowledge of the barriers to learning that can affect some students.
  • Commitment to safeguarding, equality, diversity, and inclusion, in alignment with the SRSCC’s vision and values.
  • Take into consideration DfE compliance regulations along with the applicable regulations for AEB funding.

 

Communication

  • Collaborate with key stakeholders, including apprentices’ employers, progress mentors, and compliance teams, to ensure the successful completion of apprentice programmes.
  • Facilitate communication and collaborative working relationships among tutors, support staff, and external stakeholders.

 

Other

  • Remain up to date with professional knowledge by participating in training opportunities.
  • Ensure all Health & Safety procedures are effectively carried out.
  • To comply with the company handbook policies and procedures.
  • To always act to promote equality and diversity ensuring inclusive and integrated services.
  • To undertake any other duties appropriate within the broad remit of the role.

 

Note:

The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. It should be understood that the nature of individual roles will evolve and change. Consequently, the company will expect to review and revise this Job Description from time to time and will consult with the post-holder at the appropriate time.

 

Job Types: Full-time, Permanent

Salary: £33,000.00-£40,000.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company pension
  • Free parking
  • On-site parking
  • Sick pay
  • Work from home

 

Schedule:

  • Monday to Friday
  • No weekends

 

Supplemental pay types:

  • Bonus scheme
  • Performance bonus
  • Yearly bonus

 

Work Location: Hybrid remote in Chorley

Established in 2007, SR Supply Chain Consultants are a fast-growing training company based in Lancashire who are a Procurement and Supply Centre of Excellence that off professional qualifications and Apprenticeships.  We work all industries and sectors and have a wide customer base including many blue-chip companies.

We are looking for a dynamic, enthusiastic individual to join our Delivery Team; reporting to Head of Education this individual will be required to deliver our high-quality training courses to our clients through a variety of platforms including class-based courses at our various study centres, employee locations and online. Courses will cover the delivery of the CIPS qualification, the L3 Procurement and Supply Assistant and L4 Commercial Procurement Supply Apprenticeship standard and a range of procurement focussed CPD Courses. You will be expected to support the overall growth of SRSCC through other activities including material development, mentoring, increasing brand awareness whilst maintaining quality and enhancing the learner’s experience.

As a CIPS Tutor, you will be responsible for:

  • Ability to deliver up to 100 days tuition per year (Face to Face and virtual)
  • Conducting formative assessments for learners and providing feedback
  • Supporting the updating of course materials including powerpoint slides, online learning resources, reading lists, etc
  • Assist and support the Head of Education in the development of curriculum
  • To provide support during Ofsted and other auditing bodies inspections, including but not limited to CIPS, ISO and Cyber Essentials
  • Be an advocate to learners by demonstrating and reinforcing the expected behaviours and attitudes required during learner sessions, workshops etc
  • Ensure you support learners with their personal development goals and objectives by providing effective guidance and advice
  • Providing advice, support, and guidance to learners for subject and content specific queries
  • Supporting Apprentices through End Point Assessment, providing advice, guidance, and support
  • Supporting Customer Service Team and/or Apprenticeship Manager with client performance meetings and stakeholder reviews for allocated programmes

As part of this job role your package will include:

  • Competitive Salary
  • Discretionary Bonus Scheme
  • Workplace Pension (subject to eligibility criteria)
  • 25 days per annum plus bank holidays
  • Annual Leave Purchase Scheme
  • Company Sick Pay
  • Ongoing Training and Development
  • Progression Opportunities
  • Free secure car parking
  • Time off for charity events

Established in 2007, SR Supply Chain Consultants are a fast-growing training company based in Lancashire who are a Procurement and Supply Centre of Excellence that off professional qualifications and Apprenticeships.  We work all industries and sectors and have a wide customer base including many blue-chip companies.

We are looking for a dynamic, enthusiastic individual to join our Apprenticeship Management Team, reporting to the Apprenticeship Progress and Guidance Manager. This individual will be responsible for two elements of the role of Progress Mentor and Functional Skills Tutor. As a Progress Mentor you will be responsible for completing progress mentor reviews and other support meetings every 10 weeks with all learners on our apprenticeship programme. You will also be required to run regular learner progress reports, escalate any concerns to your Line Manager and work closely with all the key Account Managers. As a Functional Skills Tutor you will be responsible for managing and coordinating the required support and development of learners to prepare them for their Maths and English Functional skills Level 2 assessments before commencement of their first CIPS unit.

As a Progress Mentor and Functional Skills Tutor, you will be responsible for:

  • Coordinating and facilitating progress mentor visits and apprenticeship reviews
  • Ensuring timely progression of learners through functional skills training and managing the booking process of learner functional skills examinations
  • Providing advice, support and guidance to learners on the apprenticeship programme
  • Support the Customer Service Team with learner information as and when required
  • Provide monthly management information to the Apprenticeship Progress and Guidance Manager for operational meetings, both mentor and functional skills reports
  • Provide help and guidance to apprenticeship learners who require support with their functional skills assessments
  • Work closely with Account Managers and provide information relating to learner progression and attend site visits as required

As part of this job role your package will include:

  • Competitive Salary
  • Discretionary Bonus Scheme
  • Workplace Pension (subject to eligibility criteria)
  • 25 days per annum plus bank holidays
  • Annual Leave Purchase Scheme
  • Company Sick Pay
  • Ongoing Training and Development
  • Progression Opportunities
  • Free secure car parking
  • Time off for charity events

Purpose of Role:

As the Customer Engagement Coordinator, your role is pivotal in delivering outstanding service to both new and existing learners at SRSCC. You will serve as the primary contact, ensuring they derive the utmost value from our training. Your responsibilities include fostering relationships, comprehensively understanding employer, apprentice and learner needs, and offering proactive solutions to enhance their journey and success. Key to this position is your ability to conduct internal and external presentations and communicate effectively over the phone, emphasising a warm and approachable service. You will actively contribute to customer retention and drive the company’s growth through satisfaction and loyalty, interacting seamlessly with stakeholders to meet and exceed collective goals. Additionally, you’ll support office team members with daily tasks, ensuring a cohesive and efficient operation. Furthermore, you will be responsible for managing and executing a variety of administrative tasks, maintaining organisation and supporting the smooth operation of our service.

 

Principle Responsibilities:

Communication

  • Communicate with all colleagues and external points of contact face to face, by telephone, or in writing in a clear, concise, effective and professional manner.
  • Interpret and respond clearly, effectively, and in a timely manner to requests for information from colleagues, managers, directors, and external agencies.
  • Communicate within the team, supporting others where necessary.
  • Contribute to team meetings and events as and when required, including presenting and note taking.
  • Developing and manage relationships with internal and external stakeholders.
  • Ensure that all deadlines are met in a timely manner and people are kept informed of progress.
  • Confidently initiate phone calls to customers, demonstrating strong communication skills and a proactive approach to addressing their needs and queries.

 

Support

  • Facilitate learner orientation through means such as telephone calls, face to face support calls via various platforms and participating in welcome and support sessions.
  • Effectively coordinate and communicate with all relevant departments to provide a smooth and consistent transitions for all apprentices and learners.
  • Develop in-depth knowledge of SRSCC processes, resources, and services in order to best serve learners and customers.
  • Support with investigating and resolving any issues learners may have.
  • Obtain feedback surveys from learners and contribute to developing processes, procedures and internal communications.
  • Support the operations team to coordinate all workshops to ensure high attendance to workshops, sessions and other events.

 

Customer Relationship Management

  • Build and nurture relationships with all customers
  • Act as the first point of contact for customer queries and concerns.
  • Regularly check in with customers to ensure ongoing satisfaction.
  • Tailor communication and interaction style to suit individual customer needs.

 

Issue Resolution and Support

  • Quickly and efficiently resolve customer issues and complaints.
  • Provide detailed guidance and support for system access and usage.
  • Escalate complex issues to the relevant departments when necessary
  • Conduct post-resolution follow-ups with customers to verify the satisfactory resolution of their issues.

 

Feedback and Improvement

  • Design and distribute customer satisfaction surveys.
  • Analyse survey responses and compile reports on findings.
  • Implement changes based on customer feedback to improve service.
  • Share customer insights with the team through presentations.

 

Internal Collaboration and Reporting

  • Provide regular updates on customer feedback and engagement to management.
  • Participate in team meetings and provide input on customer success initiatives.
  • Document processes and create guidelines for best practices in customer success.

 

Teamwork

  • Establish and maintain effective working relationships with colleagues, managers, and clients
  • Ensure that all deadlines are met in a timely manner and clients/colleagues are kept informed of progress.
  • Influence people positively demonstrating a “can do” attitude.
  • Motivate colleagues.
  • Contribute to formal and informal discussions with colleagues to generate new ideas and approaches.
  • Enjoy working as part of a team but be capable of working autonomously.

 

Administration

  • Effectively use Microsoft Office applications, Word, Excel, Outlook, and PowerPoint
  • Effectively use all internal systems
  • Data entry and filing alongside performing other routine clerical tasks as assigned
  • Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
  • Scanning, printing, and running reports
  • Maintain accurate paper and electronic records
  • Identify problems and respond in a timely fashion

 

Other

  • Pro-active approach to work
  • Excellent attention to detail
  • Have a willingness to go the extra mile and always strive to seek job satisfaction
  • Ensuring own personal workspace is kept clean and tidy. The company expects you to respect company property and to report any misuse of same to your immediate line manager
  • Remain up to date with professional knowledge by participating in learning opportunities
  • Ensure all Safeguarding and Health & Safety procedures are effectively carried out
  • To comply with the company handbook policies and procedures
  • To act at all times to promote equality and diversity ensuring inclusive and integrated services
  • To undertake any other duties appropriate within the broad remit of the role
  • Ensure any issues concerning quality and customer care are reported to management
  •  

 

Note:

The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. It should be understood that the nature of individual roles will evolve and change. Consequently, the company will expect to review and revise this Job Description from time to time and will consult with the post-holder at the appropriate time.

 

Job Types: Full-time, Permanent

 

Salary: £21,000.00-£23,500.00 per year

 

Benefits:

  • Additional leave
  • Casual dress
  • Company pension
  • Free parking
  • On-site parking
  • Sick pay
  • Work from home

 

Schedule:

  • Monday to Friday
  • No weekends

 

Supplemental pay types:

  • Bonus scheme
  • Yearly bonus

 

Work Location: Hybrid remote in Chorley

 

Reference ID: Customer Engagement Coordinator

Role Title: English And Math Lead

Primary Base: Home Based/ Chorley Head Office

Accountable to: Director Of Education

Staff Management: Functional Skills Tutors

Salary: £33,000 – £40,000

Working Hours: Monday To Friday 8:30am to 5pm

 

Purpose of Role:

The primary purpose of this role is to elevate the standards and effectiveness of Maths and English education within commercial and apprenticeship programmes. This encompasses understanding and integrating these subjects into the core delivery of apprenticeship programmes to ensure a practical and applicable learning experience. The role requires managing the journey of functional skills learners from initial assessment to successful outcomes, thereby ensuring the alignment of curriculum structure and delivery with learner and stakeholder needs.

 

Principle Responsibilities:

  • Understand and integrate Maths & English within the apprenticeship programmes to enhance practical learning applications.
  • Deliver and co-ordinate a team of tutors in the delivery of Math and English to learners.
  • Take responsibility for planning, designing, and implementing curriculum structures and delivery strategies that meet the needs of learners and stakeholders.
  • Manage the educational journey of functional skills learners from initial assessments to successful outcomes.
  • Design and implement a fit-for-purpose curriculum that meets the needs of learners and stakeholders.
  • Ensure the delivery of an engaging and vibrant curriculum and support a team of tutors to achieve excellent learning outcomes.
  • Deliver effective English and Maths instruction, incorporating innovative teaching methods and resources.
  • Provide one-to-one support to functional skills tutors, aiding in the delivery of personalised learning experiences.
  • Lead and participate in the training and professional development of staff, enhancing teaching skills and subject knowledge.
  • Support the ongoing development of the team, fostering a collaborative and motivating environment.
  • Contribute to the development, review, and evaluation of programme delivery based on feedback from learners, employers, and staff.
  • Conduct observations and moderation within specific subject areas as defined by Quality and Compliance standards, in line with Ofsted and best practices.
  • Develop and maintain accurate records and reports on learner progress and programmes efficacy.
  • Have relevant experience and knowledge of Functional Skills assessments in both English and Maths.
  • Understand the Education Inspection Framework and quality expectations of apprenticeship delivery.
  • Experience working with learners and knowledge of the barriers to learning that can affect some students.
  • Commitment to safeguarding, equality, diversity, and inclusion, in alignment with the SRSCC’s vision and values.
  • Take into consideration DfE compliance regulations along with the applicable regulations for AEB funding.

 

Communication

  • Collaborate with key stakeholders, including apprentices’ employers, progress mentors, and compliance teams, to ensure the successful completion of apprentice programmes.
  • Facilitate communication and collaborative working relationships among tutors, support staff, and external stakeholders.

 

Other

  • Remain up to date with professional knowledge by participating in training opportunities.
  • Ensure all Health & Safety procedures are effectively carried out.
  • To comply with the company handbook policies and procedures.
  • To always act to promote equality and diversity ensuring inclusive and integrated services.
  • To undertake any other duties appropriate within the broad remit of the role.

 

Note:

The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. It should be understood that the nature of individual roles will evolve and change. Consequently, the company will expect to review and revise this Job Description from time to time and will consult with the post-holder at the appropriate time.

 

Job Types: Full-time, Permanent

Salary: £33,000.00-£40,000.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company pension
  • Free parking
  • On-site parking
  • Sick pay
  • Work from home

 

Schedule:

  • Monday to Friday
  • No weekends

 

Supplemental pay types:

  • Bonus scheme
  • Performance bonus
  • Yearly bonus

 

Work Location: Hybrid remote in Chorley

Role Title: English And Math Lead

Primary Base: Home Based/ Chorley Head Office

Accountable to: Director Of Education

Staff Management: Functional Skills Tutors

Salary: £33,000 – £40,000

Working Hours: Monday To Friday 8:30am to 5pm

 

Purpose of Role:

The primary purpose of this role is to elevate the standards and effectiveness of Maths and English education within commercial and apprenticeship programmes. This encompasses understanding and integrating these subjects into the core delivery of apprenticeship programmes to ensure a practical and applicable learning experience. The role requires managing the journey of functional skills learners from initial assessment to successful outcomes, thereby ensuring the alignment of curriculum structure and delivery with learner and stakeholder needs.

 

Principle Responsibilities:

  • Understand and integrate Maths & English within the apprenticeship programmes to enhance practical learning applications.
  • Deliver and co-ordinate a team of tutors in the delivery of Math and English to learners.
  • Take responsibility for planning, designing, and implementing curriculum structures and delivery strategies that meet the needs of learners and stakeholders.
  • Manage the educational journey of functional skills learners from initial assessments to successful outcomes.
  • Design and implement a fit-for-purpose curriculum that meets the needs of learners and stakeholders.
  • Ensure the delivery of an engaging and vibrant curriculum and support a team of tutors to achieve excellent learning outcomes.
  • Deliver effective English and Maths instruction, incorporating innovative teaching methods and resources.
  • Provide one-to-one support to functional skills tutors, aiding in the delivery of personalised learning experiences.
  • Lead and participate in the training and professional development of staff, enhancing teaching skills and subject knowledge.
  • Support the ongoing development of the team, fostering a collaborative and motivating environment.
  • Contribute to the development, review, and evaluation of programme delivery based on feedback from learners, employers, and staff.
  • Conduct observations and moderation within specific subject areas as defined by Quality and Compliance standards, in line with Ofsted and best practices.
  • Develop and maintain accurate records and reports on learner progress and programmes efficacy.
  • Have relevant experience and knowledge of Functional Skills assessments in both English and Maths.
  • Understand the Education Inspection Framework and quality expectations of apprenticeship delivery.
  • Experience working with learners and knowledge of the barriers to learning that can affect some students.
  • Commitment to safeguarding, equality, diversity, and inclusion, in alignment with the SRSCC’s vision and values.
  • Take into consideration DfE compliance regulations along with the applicable regulations for AEB funding.

 

Communication

  • Collaborate with key stakeholders, including apprentices’ employers, progress mentors, and compliance teams, to ensure the successful completion of apprentice programmes.
  • Facilitate communication and collaborative working relationships among tutors, support staff, and external stakeholders.

 

Other

  • Remain up to date with professional knowledge by participating in training opportunities.
  • Ensure all Health & Safety procedures are effectively carried out.
  • To comply with the company handbook policies and procedures.
  • To always act to promote equality and diversity ensuring inclusive and integrated services.
  • To undertake any other duties appropriate within the broad remit of the role.

 

Note:

The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. It should be understood that the nature of individual roles will evolve and change. Consequently, the company will expect to review and revise this Job Description from time to time and will consult with the post-holder at the appropriate time.

 

Job Types: Full-time, Permanent

Salary: £33,000.00-£40,000.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company pension
  • Free parking
  • On-site parking
  • Sick pay
  • Work from home

 

Schedule:

  • Monday to Friday
  • No weekends

 

Supplemental pay types:

  • Bonus scheme
  • Performance bonus
  • Yearly bonus

 

Work Location: Hybrid remote in Chorley

Purpose of Role:

As the Customer Engagement Coordinator, your role is pivotal in delivering outstanding service to both new and existing learners at SRSCC. You will serve as the primary contact, ensuring they derive the utmost value from our training. Your responsibilities include fostering relationships, comprehensively understanding employer, apprentice and learner needs, and offering proactive solutions to enhance their journey and success. Key to this position is your ability to conduct internal and external presentations and communicate effectively over the phone, emphasising a warm and approachable service. You will actively contribute to customer retention and drive the company’s growth through satisfaction and loyalty, interacting seamlessly with stakeholders to meet and exceed collective goals. Additionally, you’ll support office team members with daily tasks, ensuring a cohesive and efficient operation. Furthermore, you will be responsible for managing and executing a variety of administrative tasks, maintaining organisation and supporting the smooth operation of our service.

 

Principle Responsibilities:

Communication

  • Communicate with all colleagues and external points of contact face to face, by telephone, or in writing in a clear, concise, effective and professional manner.
  • Interpret and respond clearly, effectively, and in a timely manner to requests for information from colleagues, managers, directors, and external agencies.
  • Communicate within the team, supporting others where necessary.
  • Contribute to team meetings and events as and when required, including presenting and note taking.
  • Developing and manage relationships with internal and external stakeholders.
  • Ensure that all deadlines are met in a timely manner and people are kept informed of progress.
  • Confidently initiate phone calls to customers, demonstrating strong communication skills and a proactive approach to addressing their needs and queries.

 

Support

  • Facilitate learner orientation through means such as telephone calls, face to face support calls via various platforms and participating in welcome and support sessions.
  • Effectively coordinate and communicate with all relevant departments to provide a smooth and consistent transitions for all apprentices and learners.
  • Develop in-depth knowledge of SRSCC processes, resources, and services in order to best serve learners and customers.
  • Support with investigating and resolving any issues learners may have.
  • Obtain feedback surveys from learners and contribute to developing processes, procedures and internal communications.
  • Support the operations team to coordinate all workshops to ensure high attendance to workshops, sessions and other events.

 

Customer Relationship Management

  • Build and nurture relationships with all customers
  • Act as the first point of contact for customer queries and concerns.
  • Regularly check in with customers to ensure ongoing satisfaction.
  • Tailor communication and interaction style to suit individual customer needs.

 

Issue Resolution and Support

  • Quickly and efficiently resolve customer issues and complaints.
  • Provide detailed guidance and support for system access and usage.
  • Escalate complex issues to the relevant departments when necessary
  • Conduct post-resolution follow-ups with customers to verify the satisfactory resolution of their issues.

 

Feedback and Improvement

  • Design and distribute customer satisfaction surveys.
  • Analyse survey responses and compile reports on findings.
  • Implement changes based on customer feedback to improve service.
  • Share customer insights with the team through presentations.

 

Internal Collaboration and Reporting

  • Provide regular updates on customer feedback and engagement to management.
  • Participate in team meetings and provide input on customer success initiatives.
  • Document processes and create guidelines for best practices in customer success.

 

Teamwork

  • Establish and maintain effective working relationships with colleagues, managers, and clients
  • Ensure that all deadlines are met in a timely manner and clients/colleagues are kept informed of progress.
  • Influence people positively demonstrating a “can do” attitude.
  • Motivate colleagues.
  • Contribute to formal and informal discussions with colleagues to generate new ideas and approaches.
  • Enjoy working as part of a team but be capable of working autonomously.

 

Administration

  • Effectively use Microsoft Office applications, Word, Excel, Outlook, and PowerPoint
  • Effectively use all internal systems
  • Data entry and filing alongside performing other routine clerical tasks as assigned
  • Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
  • Scanning, printing, and running reports
  • Maintain accurate paper and electronic records
  • Identify problems and respond in a timely fashion

 

Other

  • Pro-active approach to work
  • Excellent attention to detail
  • Have a willingness to go the extra mile and always strive to seek job satisfaction
  • Ensuring own personal workspace is kept clean and tidy. The company expects you to respect company property and to report any misuse of same to your immediate line manager
  • Remain up to date with professional knowledge by participating in learning opportunities
  • Ensure all Safeguarding and Health & Safety procedures are effectively carried out
  • To comply with the company handbook policies and procedures
  • To act at all times to promote equality and diversity ensuring inclusive and integrated services
  • To undertake any other duties appropriate within the broad remit of the role
  • Ensure any issues concerning quality and customer care are reported to management
  •  

 

Note:

The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. It should be understood that the nature of individual roles will evolve and change. Consequently, the company will expect to review and revise this Job Description from time to time and will consult with the post-holder at the appropriate time.

 

Job Types: Full-time, Permanent

 

Salary: £21,000.00-£23,500.00 per year

 

Benefits:

  • Additional leave
  • Casual dress
  • Company pension
  • Free parking
  • On-site parking
  • Sick pay
  • Work from home

 

Schedule:

  • Monday to Friday
  • No weekends

 

Supplemental pay types:

  • Bonus scheme
  • Yearly bonus

 

Work Location: Hybrid remote in Chorley

 

Reference ID: Customer Engagement Coordinator

Role Title: English And Math Lead

Primary Base: Home Based/ Chorley Head Office

Accountable to: Director Of Education

Staff Management: Functional Skills Tutors

Salary: £33,000 – £40,000

Working Hours: Monday To Friday 8:30am to 5pm

 

Purpose of Role:

The primary purpose of this role is to elevate the standards and effectiveness of Maths and English education within commercial and apprenticeship programmes. This encompasses understanding and integrating these subjects into the core delivery of apprenticeship programmes to ensure a practical and applicable learning experience. The role requires managing the journey of functional skills learners from initial assessment to successful outcomes, thereby ensuring the alignment of curriculum structure and delivery with learner and stakeholder needs.

 

Principle Responsibilities:

  • Understand and integrate Maths & English within the apprenticeship programmes to enhance practical learning applications.
  • Deliver and co-ordinate a team of tutors in the delivery of Math and English to learners.
  • Take responsibility for planning, designing, and implementing curriculum structures and delivery strategies that meet the needs of learners and stakeholders.
  • Manage the educational journey of functional skills learners from initial assessments to successful outcomes.
  • Design and implement a fit-for-purpose curriculum that meets the needs of learners and stakeholders.
  • Ensure the delivery of an engaging and vibrant curriculum and support a team of tutors to achieve excellent learning outcomes.
  • Deliver effective English and Maths instruction, incorporating innovative teaching methods and resources.
  • Provide one-to-one support to functional skills tutors, aiding in the delivery of personalised learning experiences.
  • Lead and participate in the training and professional development of staff, enhancing teaching skills and subject knowledge.
  • Support the ongoing development of the team, fostering a collaborative and motivating environment.
  • Contribute to the development, review, and evaluation of programme delivery based on feedback from learners, employers, and staff.
  • Conduct observations and moderation within specific subject areas as defined by Quality and Compliance standards, in line with Ofsted and best practices.
  • Develop and maintain accurate records and reports on learner progress and programmes efficacy.
  • Have relevant experience and knowledge of Functional Skills assessments in both English and Maths.
  • Understand the Education Inspection Framework and quality expectations of apprenticeship delivery.
  • Experience working with learners and knowledge of the barriers to learning that can affect some students.
  • Commitment to safeguarding, equality, diversity, and inclusion, in alignment with the SRSCC’s vision and values.
  • Take into consideration DfE compliance regulations along with the applicable regulations for AEB funding.

 

Communication

  • Collaborate with key stakeholders, including apprentices’ employers, progress mentors, and compliance teams, to ensure the successful completion of apprentice programmes.
  • Facilitate communication and collaborative working relationships among tutors, support staff, and external stakeholders.

 

Other

  • Remain up to date with professional knowledge by participating in training opportunities.
  • Ensure all Health & Safety procedures are effectively carried out.
  • To comply with the company handbook policies and procedures.
  • To always act to promote equality and diversity ensuring inclusive and integrated services.
  • To undertake any other duties appropriate within the broad remit of the role.

 

Note:

The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. It should be understood that the nature of individual roles will evolve and change. Consequently, the company will expect to review and revise this Job Description from time to time and will consult with the post-holder at the appropriate time.

 

Job Types: Full-time, Permanent

Salary: £33,000.00-£40,000.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company pension
  • Free parking
  • On-site parking
  • Sick pay
  • Work from home

 

Schedule:

  • Monday to Friday
  • No weekends

 

Supplemental pay types:

  • Bonus scheme
  • Performance bonus
  • Yearly bonus

 

Work Location: Hybrid remote in Chorley

Looking for an Apprenticeship?

Please email our team at info@srscc.co.uk and request a Procurement Apprentice Advert Form.  Upon receipt of the full job details and a company logo, your request will go through to our approval panel and will be displayed for an agreed period.

Shannon Martin

Assessment Coordinator

Shannon joined the SRSCC Team in April 2024 as an Assessment Coordinator.

Following a career in Administrative roles and in Invoice Finance as a Relationship Manager, Shannon was ready for a career change and is looking forward to using her previous experience and transferable skills in this new role. Shannon is a keen learner and is excited to expand her skills at SRSCC.

Outside of work Shannon enjoys spending time with her family and friends, reading, and going on long country walks with her dog.

Matthew Johnston

Operations Manager

Matthew is a dedicated individual who has devoted 24 years of his life to serving as a Combat Medic, providing critical care and support in high-pressure situations.

Transitioning into a new chapter, he embarked on a career shift in February 2024, joining SR Supply Chain Consultants with a wealth of experience and knowledge in logistics management.

Matthew’s academic journey has been marked by his commitment to learning and growth, culminating in the attainment of a upper second Bachelor of Science (Hons) degree in logistics management. This academic foundation complements his extensive practical experience, which includes roles as an operations manager and a facilities manager.

With a unique blend of field expertise, strategic thinking, and managerial acumen, Matthew is poised to make significant contributions to SRSCC, leveraging his diverse skill set to drive efficiency and excellence in his new role.

Jack Callaghan

Operations Coordinator

In December 2023, Jack became an integral part of SRSCC as an Operations Coordinator.

His expertise lies in auditing processes and devising innovative solutions to improve areas with growth potential. He excels in comprehending and refining systems and procedures, consistently recognising opportunities for streamlining and automation.

Jack has exceptional communication skills, refined during his English Literature degree at the University of Liverpool, which facilitate his ability to articulate ideas effectively.

Detail-oriented and equally focused on the big picture, Jack applies his meticulous organisational skills to all facets of a framework, identifying the most efficient strategies for achieving both personal and collective aims.

His methodical approach and strategic thinking make Jack an indispensable asset, contributing to the team’s effectiveness and the achievement of organisational goals.

Sophie Drew

Operations Coordinator

Sophie joined the SRSCC Team in December 2023 as one of our Operations Coordinators.


Hailing from the picturesque county of Norfolk, she has 10 years of Administration experience, having most recently worked in Further Education.


Beyond the office walls, you’ll often find Sophie in the gym, or baking something up in the kitchen. She loves to spend time with family, friends and her two dachshunds – Digby and Bernie.

Kelly Little

Safeguarding and Prevent Lead

Kelly joined SRSCC in December 2023 as Safeguarding & Prevent Lead.

Kelly has worked in education for over 13 years, and has safeguarding and teaching experience ranging from Early Years right through to Higher Education.

Outside of work, Kelly enjoys spending time with her family and exploring different countries.

Amanda Wilson

Customer Success Manager

Amanda was delighted to join the SRSCC team in November 2023 as a Customer Success Manager. Amanda comes to us as a seasoned Area Manager with over 10 years of management expertise and a strong background in customer service spanning over 15 years. Amanda is a dedicated professional holding NVQ Level 3 in Management and Customer Service and is committed to driving excellence in both leadership and customer relations.

Outside of work, Amanda enjoys spending time with her family, walking her 2 dogs (which she adores) and reading.

Rachel Hampson

Progress Mentor and Functional Skills Tutor

Rachel was delighted to join SRSCC in November 2023 in her role as a Progress Mentor and Functional Skills Tutor.

Rachel has been teaching for over 15 years and her experience ranges from teaching young offenders and adults in Prison Education to Curriculum management in a Large FE college. Rachel has dedicated much of her career to teaching students who lack confidence in English and helping them overcome barriers preventing them from achieving. Rachel also tutors in her spare time and finds it very rewarding.

Outside of work, she likes to spend time with her family, go on holidays, but would love to see more of the world!

Victoria Prescott

CIPS Tutor

Victoria has a passion for teaching and mentoring that has consistently been a driving force in her career. She has conducted in-house training, developed educational materials, and mentored team members to help them excel in their roles. Victoria believes that effective teaching involves not only imparting knowledge but also fostering critical thinking, problem-solving, and adaptability – skills that are essential in the world of procurement.

With over a decade of hands-on experience in procurement, throughout her career, Victoria has successfully managed procurement processes, negotiated complex contracts, and redesigned supply chain processes to optimise performance for various organisations. Her experience spans across industries, and she has a proven track record of achieving cost savings and improving operational efficiency.

Victoria is enthusiastic about her role in guiding students toward a deeper understanding of procurement and preparing them for successful careers in the field. Her goal is to inspire the next generation of buyers and supply chain professionals, equipping them with the knowledge and skills they need to thrive in life and business.

She studied and passed her MCIPS with SR Supply Chain Consultants. Her training with the organization exposed her to its unique approach to problem-solving, customer service, and innovation. Victoria had the privilege of learning from seasoned professionals within the company, benefiting from their wealth of experience and expertise. This experience has not only enhanced her professional skills but has also instilled in her a deep appreciation for the company’s values and commitment to excellence.

Jessica Hogg

Administration Assistant

Jess went to college straight after school in Sheffield studying Health and Social care. She then moved to Blackburn and went onto University study Teaching and Learning Support and Education Studies- which she graduate from with a 2:1.

Jess worked within Customer Services whilst at University, and enjoyed being able to help assist clients. Jess’ next step was working in schools as a Teaching Assistant, giving her vast experience working with children who have SEMH needs. This helped her develop many skills and expanded her understanding in regard to the education sector. 

During her spare time Jess likes to go on days out with her husband and their daughter, going back to Sheffield to see her friends and family and taking her German Shepherd out on long walks in the countryside.  

Chloe Scott

Customer Success Manager

Chloe has a diverse professional background, starting her career as a Nursery Nurse Apprentice, where she completed her apprenticeship. She subsequently gained a wealth of experience in various roles including being a Nanny, a Sales Advisor and most recently as an Accommodation Coordinator.

During her time working in the nursery sector, she gained invaluable experience with Ofsted standards and requirements, which she skillfully navigated to ensure the nursery met all required benchmarks. Her adaptability and resilience are evident as she transitioned through several fields due to varied circumstances such as completion of her apprenticeship and the shifting dynamics of the COVID-19 pandemic.

She’s shown a remarkable commitment in every role she’s held, notably in her most recent employment as an Accommodation Coordinator. There, she managed a wide range of responsibilities including handling student complaints, coordinating with external contractors, and organising accounts and much more.

Outside work Chloe lives with her husband, 2 dogs and 3 cats. Chloe is a big advocate for animal welfare and mental health wellbeing.

Claire Dodd

Progress Mentor and Functional Skills Tutor

Claire graduated from Edge Hill University in 1997 with a BA (Hons) Degree in Social Studies with Qualified Teaching Status. During her time in the teaching profession, she predominantly worked as a class teacher with primary school age children. 4 years ago, she changed her role to a Teaching Assistant (Level 3) and set up her own home tutoring business, in the evenings, teaching children up to Year 10.

Outside of work, Claire enjoys going away in her motorhome for weekend breaks, going to the gym and walking her lively sausage dog.

Megan Pepper

Learner Engagement Mentor

Megan graduated in 2021 from Edge Hill University with a 1st class degree in BSc (hons) Child and Adolescent Mental Health and Wellbeing. During her time studying, I volunteered at a local youth centre where she worked with a range of young people through art and creative activities.

Since graduating, Megan’s worked in further education supporting students with SEND. This has given her a strong passion for supporting all students to overcome any barriers to their learning, promoting their independence and positive wellbeing to help them to succeed. Megan is excited to be working at SRSCC to apply her skills and knowledge to support learners in achieving the best outcomes.

In her spare time, you can always find Megan reading a book or practicing yoga and meditation- which has become such a positive start to her day. She loves keeping an active and busy lifestyle when not looking after her three guinea pigs, who definitely rule the house!

Gemma Crowhurst

Business Development and Account Manager

Gemma is delighted to have joined our Business Development Team in May 2023

In the past, Gemma’s job roles have been varied and she has vast experience in a number of different managerial roles.

Gemma has excellent customer service skills and experience in sales and account management.

In her spare time, she enjoys spending time with her family and going for walks with her 2 little dogs.

Every Thursday Gemma also teaches children dance and organises a show annually.

Eileen Moran

Quality and Compliance Manager

Eileen joined the SRSCC Team in 2023 as Quality and Compliance Manager. Having worked in the training and Apprenticeship industry for over 23 years, she has a particular focus on compliance and training.

Her key strengths include reviewing and the implementation of company policy and procedures, to ensure they are fit for purpose and meet regulatory requirements.

Eileen has a good all-round knowledge of the training industry and has been heavily involved in the preparation and planning of OFSTED, ESFA and Awarding Body on-site visits.

She describes herself as ambitious, dedicated and an excellent communicator with a real passion for improving the quality of occupational training.

Alison Hogg

Apprenticeship Progress & Guidance Manager

Alison has over 25 years experience in the government funded training industry, working across a number of occupational sectors and funding streams, including Apprenticeships and short courses.

She looks forward to sharing her knowledge and experience at SRSCC to enhance the already established Apprenticeship programmes and to further enhance her own knowledge in the procurement sector.

Linda Wilson

Progress Mentor and Functional Skills Tutor

In 2005, Linda decided to change her career from management to training, gaining a position with a training organisation, delivering full Apprenticeship’s which included NVQ’s and Functional Skills qualifications, later progressing to Internal Verifier, supporting the quality of other Assessors.

In 2017 she became a Functional Skills Tutor at HMP establishments, continuing until the 2020 Covid19 lockdowns.

She has since worked as a Careers Advisor on a National Careers Service contract, and as a Financial Wellbeing Mentor, supporting the Probation Service.

In her new role as Progress Mentor and Functional Skills Tutor with SRSCC, Linda is looking forward to using her knowledge and skills to give guidance and support to others.

Anjali Riley

Progress Mentor and Functional Skills Tutor

Anjali graduated from Edge Hill University in 1993 with a BA (Hons) in English with Qualified Teacher Status. She worked as a primary school teacher and supply teacher for over 25 years in different schools located in Derbyshire and Lancashire. In addition to her teaching qualifications, Anjali also holds TEFL and mentor certifications. She has also have volunteered with Lancashire Women, a charity that aids women in returning to employment, and worked at a local Barnardo’s shop alongside this.

Anjali’s aim is to apply her teaching knowledge and experience to her mentoring position by supporting, guiding, and assisting learners in accomplishing their goals.

Maddy Grant

Marketing Manager

Maddy graduated from Huddersfield University in 2009 with 2:1 in drama. She went on to travel and work in various customer-facing roles around the world. After returning to the UK, Maddy found her passion for marketing and social media and has supported companies as they look to grow their brand both nationally and international. 

Maddy is currently studying for the CIM Level 6 Digital Marketing Diploma.

Outside of work, Maddy can be found running around a hockey pitch or going for muddy walks with her husband and kids. 

Matthew Shepherd

Progress Mentor

With over fifteen years’ experience in the education sector, Matthew is passionate about enabling learners to achieve their potential and breaking down barriers that may exist in ones learning journey.

Matthew graduated from Manchester Metropolitan University in 2008 with an BA(Hons) in Politics before moving into employment as a Special Educational Needs Teaching Assistant. After a number of years in this position, Matthew gained his Qualified Teaching Status at St Mary’s University, before taking up a primary teaching post. In addition to classroom teaching, Matthew developed in his role as a middle-leader by heading the Physical Education, Religious Education and RSHE departments.

In his spare time, Matthew enjoys playing a number of sports such as football, golf and cricket, riding various types of heritage trains and buses, and is a keen reader of anything historical.

Matthew prides himself on his ability to get the best possible outcomes for his learners and has a proven track-record of achieving great results whilst giving people the tools they need to continue their learning as they move onto the next stage in their career.

Humayra

Humayra Patel

Administrative Assistant
Humayra’s first role after finishing college was as a Customer Service Advisor, where she developed her customer service & admin skills, helping her progress into a Senior Sales Advisor role. After 5 years, Humayra went on to work in a Bank as a Customer Financial Assistant, helping customers who were struggling financially. Humayra is now an Administration Assistant at SRSCC and is hoping to work towards a role in HR. Outside of work, Humayra has a passion for travelling and enjoys water hikes.

Emily Kitson

Administrative Assistant

Emily went straight into work after finishing school, working in the customer service sector for six years. After some time, Emily returned to studying alongside for her role in customer service and completed her qualifications in Animal Behavior and Zoology. Since getting back into education, she has found her love for learning, making SRSCC the perfect fit for her new passion.

Emily recently moved from Hampshire and set up her new roots in the Lancaster area where she also volunteers with Cats Protection. Emily relocated to be with her longtime partner, and they aim to travel the world as much as possible. She enjoys reading, playing video games, and watching an array of true crime documentaries.

Ruth Rogers

Ruth Rogers

Tutor

With over 25 years procurement and business practitioner experience, Ruth is passionate about engaging with students of all levels and making learning fun and enjoyable for all.

Ruth started her career in automotive via a company traineeship at Peugeot in 1990 and this is where she decided that purchasing was her niche. Following on from her degree Ruth has worked in various companies within the automotive and telecommunications sectors, particularly GPT, Marconi, ID Data Systems and JLR as a buyer progressing to senior management positions, and latterly designing, developing and delivering training courses for procurement within JLR.

In 2002 Ruth decided to move into the education sector delivering teaching and training in a wide range of Business, Strategy, Management, Operations & Supply and HR modules at Coventry University. This was combined with CIPS teaching delivery at City College Coventry across a wide range of the syllabus at all levels and becoming CIPS Course Manager. She was responsible for her and the team taking the college from a “Highly Commended” provider to a “Centre of Excellence”. Alongside this she has worked with CIPS as an assessor for 16 years, through syllabus changes for a variety of modules, specialising in Management in the Procurement Function and been an assessor on the Corporate Award Programme.

During her time working she has studied a BA Honours Degree in Business Information Technology, MBA in International Business and PGC in Teaching and Learning in Higher Education along with MCIPS and attaining Chartered Status. Having a combined knowledge of working in Further Education and Higher Education has provided Ruth with a broad spectrum of education subject knowledge in addition to Procurement Professionalism. Having a combined experience of procurement practice, business and education enables Ruth to give real life examples from experience within different organisational sectors that students can relate easily to.

Rachel Beardwell

Finance Officer

After being on maternity leave for a couple of years, Rachel decided it was time to pursue a career in Accounting and Finance. Rachel started studying her AAT Level 2 in 2022 and aims to continue studying her AAT course through to Level 3 and 4.

Outside of work, Rachel enjoys spending time with her family and friends, going on long walks and shopping.

Jen Shepherd

Admin and Customer Service Manager

Jenn completed her Apprenticeship in Business and Administration in 2008 and has since built upon a foundation of knowledge and skills in the administration and customer support areas.

Jenn has a degree, as well as a master’s degree, in English which have helped support her commitment to compliance and attention to detail.

Since returning to work from maternity leave in 2020, Jenn has worked in education settings and has an in-depth knowledge on Safeguarding and Child Protection, which she believes is a key part of all employees’ role when working with learners.

Outside of work, Jenn lives with her husband and two young daughters. She had her first book published in 2022 and advocates for the mental wellbeing of new parents.

michelle whalley

Michelle Whalley

Course Progress Mentor

Michelle graduated from Liverpool John Moore’s University in 2003 with a BA(HONs) in Physical Education, Sport, Dance and English, with Qualified Teacher Status. Michelle now holds 20 years’ experience of working in education. Her experience to date is hugely diverse, with a love for learning and striving for excellence across all areas of her life developed from when she was a young girl, representing her country at Athletics. It was from this platform Michelle developed a disciplined approach to every tasks set of her. During her time in teaching, she has taught a wide range of subjects, been a pastoral leader, and led ITT programmes.

Michelle prides herself on her ability to get the best possible outcomes out of people. This has been proven not only in the time she’s spent in education, but also in the set up and running of her own business.

Working in a fast-paced environment, especially becoming a Head of Year as well as teaching has consistently challenged her and ensured she’s flexible and adaptable

Lucy Eckersley

Assessment Manager

After recently graduating university and achieving a first-class degree in Drama, Lucy wanted to apply her production management experience to an administration role in business. Having worked part time jobs as a waitress and office receptionist during her education, Lucy has good customer service skills and enjoys helping customers and clients by addressing their queries. Lucy is excited to be working at SRSCC and is keen to use her process driven way of working to increase the effectiveness of SRSCC’s administrative processes. In her free time, Lucy enjoys watching musicals and running. She also enjoys spending time outdoors, and loves going hiking from her caravan in the Yorkshire Dales.
Tom Himsworth

Tom Himsworth

Administrative Assistant

Tom graduated from Edgehill University in 2015 with a degree in Creative Writing. After Tom’s journey through university, he worked extensively within the Healthcare sector in mostly administrative roles. It was here that he found his natural organized and observant manner was best suited as it allowed him to understand how each work environment operated, and where processes, customer service and communication could be improved for the benefit of everyone. Throughout his working life, Tom has gained experience with varying mental health conditions and is passionate about advocating the importance of mental health support and well-being. He is currently looking into various volunteer schemes to help champion mental health awareness. Along with this, Tom is an avid writer and is usually working on a story or two and is passionate about learning more about all forms of creative media.
Estelle Marsden

Estelle Marsden

Customer Support Coordinator

Estelle has completed apprenticeships in both Business Administration and Customer service. Her first Role after leaving school was a receptionist at a Podiatrist and that is where she found her passion for helping people and providing positive customer experiences. After 4 years she then moved into retail where her skills progressed further. Estelle has several years’ experience in a customer facing environment, which has led her to the role of Customer Support Coordinator here at SRSCC. Estelle is hoping to expand her expertise further and progress with SRSCC. Other than her passion for Customer Service. Estelle enjoys walking, Hiking, and exploring in her free time. She also enjoys going to the theatre and watching true crime. Estelle likes to spend most of her time with family and friends.

Emma Jackson

Course Progress Mentor

Emma joined SRSCC in 2019 on a freelance basis taking on a teaching and learning consultancy role. She has 20 years of experience in education as a qualified teacher, working in adult learning, secondary and primary school settings in the UK as well as abroad, namely Japan, Hungary, and France. 

More recently Emma has been teaching yoga, resilience, and mindfulness in primary schools to promote the physical and mental well-being of both pupils and staff.

Being multi-lingual and having a zeal for communication, cultural exchange and life-long learning Emma jumped at the opportunity to join the company as a Course Mentor. Building a good rapport with her learners, supporting them to overcome any challenges on their apprentice journey and facilitating them to fulfil their potential is her motivation.

Cumbrian born and bred in the Lake District, Emma enjoys the outdoors. When not relaxing in tree pose, she is most at home trail running in the hills with her husband and dog. Having clocked up 4 marathons to date, the application of her long-distance running mindset of perseverance, determination, discipline and patience is key to supporting her learners in their studies.

SRSCC Staff Images Ashlee Scribbins

Ashlee Scribbins

Office Administrator

Ashlee has joined the SRSCC team as an Office Administrator, and with a level 2 and 3 in Business Administration, she fits right in!

Ashlee has a wide range of experience from working as a Legal Secretary for the Royal Air Force to managing a team. Ashlee is eager to use her customer service and business administration skills for her new role at SRSCC.

Declan Hemingway

Marketing Manager
Declan joined SRSCC in 2020 after graduating from University studying BSc Business and Management with Marketing, achieving a 2:1. Declan was looking for a role in Business Development to put his knowledge and education to the test by liaising with potential and existing learners through building customer relationships and understanding their requirements. After just over a year and a half at SRSCC, Declan has moved into the role of Marketing Manager. His aim is to increase brand awareness of SRSCC, generate new business leads, and co-ordinate marketing strategies & projects.