Terms & Conditions

This page (together with the documents referred to on it) tells you (“you” means the party contracting with SR Supply Chain Consultants Ltd for courses) the terms and conditions on which we (“we”, “us” or “SRSCC” means the SR Supply Chain Consultants Ltd) supply training courses and events (“Courses”) and is to be read in conjunction with our General Terms & Conditions which can be found on our registration form and course handbooks. If there is an

inconsistency between any of the provisions of these terms and conditions and the general terms, the provisions of these terms and conditions shall prevail. Please read these terms and conditions carefully before booking any courses.

You should understand that by booking any courses, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

1. Booking Courses or events

will only be processed and accepted on receipt of a completed and signed SRSCC registration form. In response each delegate will receive a formal booking confirmation and acceptance on the course. Until the booking confirmation is received the delegate has not made a reservation.

2. Description and pricing of Courses.

Although we make every effort to ensure the prices listed are correct, mistakes may sometimes be made. If a mistake is discovered in the price of the course that you have booked prior to confirmation of your booking, we will tell you and give you the option of either reconfirming your booking at the correct price or cancelling your booking. In this instance, if we are unable to contact you or we receive no reply from you your booking will be cancelled. SRSCC reserves the right to change prices listed without notice. SRSCC also reserves the right to refuse to supply to any individual or company.

3. Assessment Entry

It is the responsibility of the delegate to ensure that they are entered for the appropriate assessment by the CIPS exam entry deadline. If you require SRSCC to enter you for the assessments, you must notify us in writing by completing the appropriate form – additional fees may apply.

4. CIP Membership.

It is the delegates responsibility to ensure they have a valid CIPS student membership. This is required in order to enter for assessments and work towards the qualification. Delegates must ensure that the contact details held by CIPS are up to date.

5. Cancellation of Courses

SRSCC reserves the right to amend or cancel any course, course times, dates or published prices. Changes to course prices, times and dates will be advised before the course start date and any course already paid in full will not be subject to the increased price. As a course may be cancelled up to four weeks prior to its start date, we recommend that delegates do not make travel or accommodation arrangements before this time. Any travel or accommodation costs incurred are entirely the delegate’s responsibility. SRSCC does not accept any liability for reimbursement of any costs incurred whatsoever in relation to its training courses or events. Where a course has been cancelled, delegates will be offered an alternative means of study or date for the same course, a credit towards another course or a refund.

We appreciate the ever-increasing pressures of work and family life and therefore aim to be as flexible as possible. Cancellations must be made in writing and are subject to the following conditions:

• More than 2 weeks notice – no charge

• 2 weeks notice – 30% of the cost

• 1-2 weeks notice – 75% of the cost

• Less than 1 weeks notice – 100% of the cost

Any study guides that have been ordered and exam entries processed are non-refundable. Refunds will not be given if a delegate has started the course and/or received course material.

6. How to Pay.

If you require a PO ref to be quoted on your invoice, please ensure you provide the relevant details at time of registration. Payment can be made by credit or debit card over the phone (except American express), by cheque or bank transfer. For bank details please email accounts@srscc.co.uk. Payment must be made within 30 days from the date of the invoice or if the booking is made less than 30 days before the course date, payment is required before the course commencement.

7. Joining Instructions

including venue details and start times are sent out by email to the course booker at least 10 (ten) days before the event. Once this has been done the services is deemed to have started under the Consumer Contracts Regulations 2013.

8. Copyright

All materials (“SRSCC materials”) provided for SRSCC courses including graphics, code, text products, software, audio, music and design are owned by SRSCC or SRSCC’s third party course providers. No content in whole or in part of the SRSCC materials may be copied, reproduced, uploaded, posted, displayed, linked to or used in any way without the prior written permission of SRSCC. Any such use is strictly prohibited and will constitute an

infringement of the copyright and other intellectual property rights of SRSCC, or in the case of material licensed to SRSCC, the owner of such materials.

9. Transfers

In the event that a delegate wishes to transfer his booking to another course, a 10% administration fee will be charged if the transfer is requested between three to five weeks of the original course date. For transfer requests made three weeks or less prior to the course date, no refund can be made. Transfers can be made to any event within a 6-month period.

10. Refunds

If you wish to exercise your right to cancel your booking, SRSCC will refund the fees paid according to the above cancellation policy. If payment for the order was originally made by credit card, any refund will be made back to the same card. If payment for the order was made by another method, such as cheque or bankers’ draft, a refund will be made by direct bank transfer to a bank account that you elect.

11. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. We will contact you by e-mail or provide you with information by posting notices on our website and social media pages. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

12. Non-EU Delegates

SRSCC welcomes delegates from overseas but if you are resident outside the European Union (EU) you should ensure that you have a valid visa and can comply with all immigration requirements before booking a SRSCC course. Please note that registering with SRSCC for training and events does not qualify you for a student visa or for entry to the UK or other EU countries. Visa information is given on https://www.gov.uk/browse/visas-immigration. If you wish to apply for entry to the UK, you should contact your nearest British Consulate that offers a visa service. A full list of UK

Overseas Consulates is given on https://www.gov.uk/government/organisations/foreigncommonwealth-office. SRSCC cannot process bookings from outside the EU without full payment in advance. Once payment has been made, cancellation fees are payable in accordance with our terms and conditions. If you do not have a visa before applying and you are unable to obtain one, cancellation fees will be levied. Any travel costs or any other

expenses whatsoever incurred are entirely the delegate’s responsibility.

13. Specific needs

SRSCC aims to ensure that its events are accessible to all. If you have any specific needs, please advise us at the earliest possible time and we will contact you to discuss your requirements. Please complete the ‘Additional Information’ section of the registration form detailing your requirements.

14. Venues

are sourced and visited ensuring that SRSCC standards are met. Venues are normally hotels with good conference and leisure facilities or dedicated conference centres.

15. Data Protection Statement

SRSCC is registered under the provisions of the Data Protection Act 2018 which is in line with GDPR Legislation and keeps any personal data concerning you in confidence. A full description of the SRSCC Data Protection can be requested by emailing info@srscc.co.uk.

16. Complaints Procedure

SRSCC are committed to providing a high standard of customer care. If you are not happy with any element of the service that you have received please contact 01772 282555 and speak to our Customer Service team or email support@srscc.co.uk. Further details on our Complaints Procedure can be found in our Course Handbook.

These terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Want to learn more? Contact our team now

Staff Member

Jen Shepherd

Admin and Customer Service Manager

Jenn completed her Apprenticeship in Business and Administration in 2008 and has since built upon a foundation of knowledge and skills in the administration and customer support areas.

Jenn has a degree, as well as a master’s degree, in English which have helped support her commitment to compliance and attention to detail.

Since returning to work from maternity leave in 2020, Jenn has worked in education settings and has an in-depth knowledge on Safeguarding and Child Protection, which she believes is a key part of all employees’ role when working with learners.

Outside of work, Jenn lives with her husband and two young daughters. She had her first book published in 2022 and advocates for the mental wellbeing of new parents.

michelle whalley

Michelle Whalley

Course Progress Mentor

Michelle graduated from Liverpool John Moore’s University in 2003 with a BA(HONs) in Physical Education, Sport, Dance and English, with Qualified Teacher Status. Michelle now holds 20 years’ experience of working in education. Her experience to date is hugely diverse, with a love for learning and striving for excellence across all areas of her life developed from when she was a young girl, representing her country at Athletics. It was from this platform Michelle developed a disciplined approach to every tasks set of her. During her time in teaching, she has taught a wide range of subjects, been a pastoral leader, and led ITT programmes.

Michelle prides herself on her ability to get the best possible outcomes out of people. This has been proven not only in the time she’s spent in education, but also in the set up and running of her own business.

Working in a fast-paced environment, especially becoming a Head of Year as well as teaching has consistently challenged her and ensured she’s flexible and adaptable

Lucy Eckersley

Lucy Eckersley

Administration Assistant

After recently graduating university and achieving a first-class degree in Drama, Lucy wanted to apply her production management experience to an administration role in business. Having worked part time jobs as a waitress and office receptionist during her education, Lucy has good customer service skills and enjoys helping customers and clients by addressing their queries. Lucy is excited to be working at SRSCC and is keen to use her process driven way of working to increase the effectiveness of SRSCC’s administrative processes. In her free time, Lucy enjoys watching musicals and running. She also enjoys spending time outdoors, and loves going hiking from her caravan in the Yorkshire Dales.
Tom Himsworth

Tom Himsworth

Administrative Assistant

Tom graduated from Edgehill University in 2015 with a degree in Creative Writing. After Tom’s journey through university, he worked extensively within the Healthcare sector in mostly administrative roles. It was here that he found his natural organized and observant manner was best suited as it allowed him to understand how each work environment operated, and where processes, customer service and communication could be improved for the benefit of everyone. Throughout his working life, Tom has gained experience with varying mental health conditions and is passionate about advocating the importance of mental health support and well-being. He is currently looking into various volunteer schemes to help champion mental health awareness. Along with this, Tom is an avid writer and is usually working on a story or two and is passionate about learning more about all forms of creative media.
Estelle Marsden

Estelle Marsden

Customer Support Coordinator

Estelle has completed apprenticeships in both Business Administration and Customer service. Her first Role after leaving school was a receptionist at a Podiatrist and that is where she found her passion for helping people and providing positive customer experiences. After 4 years she then moved into retail where her skills progressed further. Estelle has several years’ experience in a customer facing environment, which has led her to the role of Customer Support Coordinator here at SRSCC. Estelle is hoping to expand her expertise further and progress with SRSCC. Other than her passion for Customer Service. Estelle enjoys walking, Hiking, and exploring in her free time. She also enjoys going to the theatre and watching true crime. Estelle likes to spend most of her time with family and friends.

Emma Jackson

Course Progress Mentor

Emma joined SRSCC in 2019 on a freelance basis taking on a teaching and learning consultancy role. She has 20 years of experience in education as a qualified teacher, working in adult learning, secondary and primary school settings in the UK as well as abroad, namely Japan, Hungary, and France. 

More recently Emma has been teaching yoga, resilience, and mindfulness in primary schools to promote the physical and mental well-being of both pupils and staff.

Being multi-lingual and having a zeal for communication, cultural exchange and life-long learning Emma jumped at the opportunity to join the company as a Course Mentor. Building a good rapport with her learners, supporting them to overcome any challenges on their apprentice journey and facilitating them to fulfil their potential is her motivation.

Cumbrian born and bred in the Lake District, Emma enjoys the outdoors. When not relaxing in tree pose, she is most at home trail running in the hills with her husband and dog. Having clocked up 4 marathons to date, the application of her long-distance running mindset of perseverance, determination, discipline and patience is key to supporting her learners in their studies.

SRSCC Staff Images Ashlee Scribbins

Ashlee Scribbins

Office Administrator

Ashlee has joined the SRSCC team as an Office Administrator, and with a level 2 and 3 in Business Administration, she fits right in!

Ashlee has a wide range of experience from working as a Legal Secretary for the Royal Air Force to managing a team. Ashlee is eager to use her customer service and business administration skills for her new role at SRSCC.

SRSCC Staff Images Declan Hemingway

Declan Hemingway

Business Development Account Manager


Declan recently graduated University studying BSc Business and Management with Marketing achieving a 2:1 and was looking for a role in Business Development to put his knowledge and education to the test.

He has a strong desire to grow the SRSCC brand and customer base. Working alongside our Business Development and Relationship Manager; he looks to strengthen both our Commercial and Apprenticeship learner portfolio by liaising with potential and existing learners through building customer relationships and understanding their requirements.