Terms & Conditions

This page (together with the documents referred to on it) tells you (“you” means the party contracting with SR Supply Chain Consultants Ltd for courses) the terms and conditions on which we (“we”, “us” or “SRSCC” means the SR Supply Chain Consultants Ltd) supply training courses and events (“Courses”) and is to be read in conjunction with our General Terms & Conditions which can be found on our registration form and course handbooks. If there is an inconsistency between any of the provisions of these terms and conditions and the general terms, the provisions of these terms and conditions shall prevail. Please read these terms and conditions carefully before booking any courses.

You should understand that by booking any courses, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

 

  1. Booking Courses or events will only be processed and accepted on receipt of a completed and signed SRSCC registration form. In response each delegate will receive a formal booking confirmation and acceptance on the course. Until the booking confirmation is received the delegate has not made a reservation.
  1. Description and pricing of Courses. Although we make every effort to ensure the prices listed are correct, mistakes may sometimes be made. If a mistake is discovered in the price of the course that you have booked prior to confirmation of your booking, we will tell you and give you the option of either reconfirming your booking at the correct price or cancelling your booking. In this instance, if we are unable to contact you or we receive no reply from you your booking will be cancelled. SRSCC reserves the right to change prices listed without notice. SRSCC also reserves the right to refuse to supply to any individual or company.

          2.1 E-portfolio charges are applicable beyond 15 months on programme for full course level or 3 months per module (typical duration for full                  course level is 12months from course commencement date).

 

  1. Assessment Entry. It is the responsibility of the delegate to ensure that they are entered for the appropriate assessment by the CIPS exam entry deadline. If you require SRSCC to enter you for the assessments, you must notify us in writing by completing the appropriate form – additional fees may apply.
  1. CIPS Membership. It is the delegates responsibility to ensure they have a valid CIPS student membership. This is required in order to enter for assessments and work towards the qualification. Delegates must ensure that the contact details held by CIPS are up to date.
  1. Cancellation and administration fees

      5.1 Cancellations. SRSCC reserves the right to amend or cancel any course, course times, dates or published prices. Changes to course prices,                times and dates will be advised before the course start date and any course already paid in full will not be subject to the increased price. As a                course may be cancelled up to four weeks prior to its start date, we recommend that delegates do not make travel or accommodation                              arrangements before this time. Any travel or accommodation costs incurred are entirely the delegate’s responsibility. SRSCC does not accept any          liability for reimbursement of any costs incurred whatsoever in relation to its training courses or events. Where a course has been cancelled,                    delegates will be offered an alternative means of study or date for the same course, a credit towards another course or a refund.

 

We appreciate the ever-increasing pressures of work and family life and therefore aim to be as flexible as possible. Cancellations must be made in writing and are subject to the following conditions:

 

Cancellation charges apply to modules whereby notice is given as follows:

  • More than two weeks prior to workshop – no charge
  • Less than two weeks prior to workshop – 30% of the module fee
  • Less than one weeks prior to workshop – 75% of the module fee
  • Less than 1 week notice – 100% of the module fee

Any study guides that have been ordered and exam entries processed are non-refundable. Refunds will not be given if a delegate has started a module and/or received module material/accessed course material.

 

5.2 Administration Fee. SRSCC reserves the right to charge an administration fee for amending or making changes to examinations once booked, unless SRSCC have made a booking error in which case amendment fee will be covered by SRSCC.

5.3 Return to Learning Review Fee.  For learners that require a break from learning or who have been absent from learning over an exam series without legitimate reason (please ask for our BIL policy) will be charged a “Return to Learning Review” fee of £25 to cover review and administration cost.

 

  1. How to Pay. If you require a PO ref to be quoted on your invoice, please ensure you provide the relevant details at time of registration. Payment can be made by credit or debit card over the phone (except American express), by cheque or bank transfer. For bank details please email accounts@srscc.co.uk. Payment must be made within 30 days from the date of the invoice or if the booking is made less than 30 days before the course date, payment is required before the course commencement.

     6.1 Disputed Invoices. Invoice disputes must be made in writing to accounts@srscc.co.uk with supporting evidence.  All disputes will be                                   acknowledged and investigated within 48hrs.  Those that are complex and require further investigation will be responded to within 5 working days.

 

  1. Joining Instructions including venue details and start times are sent out by email to the course booker at least 10 (ten) days before the event. Once this has been done the services is deemed to have started under the Consumer Contracts Regulations 2013.
  1. Copyright All materials (“SRSCC materials”) provided for SRSCC courses including graphics, code, text products, software, audio, music and design are owned by SRSCC or SRSCC’s third party course providers. No content in whole or in part of the SRSCC materials may be copied, reproduced, uploaded, posted, displayed, linked to or used in any way without the prior written permission of SRSCC. Any such use is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of SRSCC, or in the case of material licensed to SRSCC, the owner of such materials.
  1. Transfers In the event that a delegate wishes to transfer his booking to another course, a 10% administration fee will be charged if the transfer is requested between three to five weeks of the original course date. For transfer requests made three weeks or less prior to the course date, no refund can be made. Transfers can be made to any event within a 6-month period.
  1. Refunds If you wish to exercise your right to cancel your booking, SRSCC will refund the fees paid according to the above cancellation policy. If payment for the order was originally made by credit card, any refund will be made back to the same card. If payment for the order was made by another method, such as cheque or bankers’ draft, a refund will be made by direct bank transfer to a bank account that you elect.
  1. Written communications Applicable laws require that some of the information or communications we send to you should be in writing. We will contact you by e-mail or provide you with information by posting notices on our website and social media pages. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
  1. Non-EU Delegates SRSCC welcomes delegates from overseas but if you are resident outside the European Union (EU) you should ensure that you have a valid visa and can comply with all immigration requirements before booking a SRSCC course. Please note that registering with SRSCC for training and events does not qualify you for a student visa or for entry to the UK or other EU countries. Visa information is given on https://www.gov.uk/browse/visas-immigration. If you wish to apply for entry to the UK, you should contact your nearest British Consulate that offers a visa service. A full list of UK Overseas Consulates is given on https://www.gov.uk/government/organisations/foreign-commonwealth-office. SRSCC cannot process bookings from outside the EU without full payment in advance. Once payment has been made, cancellation fees are payable in accordance with our terms and conditions. If you do not have a visa before applying and you are unable to obtain one, cancellation fees will be levied. Any travel costs or any other expenses whatsoever incurred are entirely the delegate’s responsibility.
  1. Specific needs SRSCC aims to ensure that its events are accessible to all. If you have any specific needs, please advise us at the earliest possible time and we will contact you to discuss your requirements. Please complete the ‘Additional Information’ section of the registration form detailing your requirements.
  1. Venues are sourced and visited ensuring that SRSCC standards are met. Venues are normally hotels with good conference and leisure facilities or dedicated conference centres.
  1. Data Protection and Privacy Statement SRSCC is registered under the provisions of the Data Protection Act 2018 and commits to comply with the legislation and follow good practice, protect the rights of staff, customers and partners. SRSCC are transparent about how it gathers, stores and processes individual data and protects itself from risk of data breach.

The categories of learner information that we collect, hold and share include:

  • Personal information (such as name, DOB, ULN, CIPS number, address, National Insurance number, employer details, email address)
  • Characteristics (such as ethnicity, language, nationality)
  • Attendance information (such as session attended, number of absences and absences and reasons)
  • Assessment of educational progress & outcomes, development and behaviour including that relating to special needs
  • Recordings of meetings, sessions and workshops

 

Why we collect and use this information?

 We use learner data:

  • To support learning
  • To monitor and report on learner progress.
  • To provide appropriate support and care
  • To assess the quality of our services
  • To comply with the law regarding data sharing
  • To safeguard learners
  • To comply with ESFA data collections requirements (apprentices only – see How DfE shares personal data – GOV.UK (www.gov.uk)
  • To process learners Chartered Institute of Procurement and Supply (CIPS) membership and assessment entry.
  • Marketing – we may use your contact details to provide you with information on upcoming courses, procurement and supply news, key dates and deadlines and special offers and promotions. We may use a 3rdparty provider to send out these emails. You can opt out of these emails by clicking “unsubscribe” at the bottom.

 

For further information on our Data Protection and Privacy Policy can be found here; Privacy Policy | SRSCC.

 

  1. Complaints Procedure SRSCC are committed to providing a high standard of customer care. If you are not happy with any element of the service that you have received please contact 01772 282555 and speak to our Customer Service team or email support@srscc.co.uk. Further details on our Complaints Procedure can be found here; Complaint Policy & Procedures | SRSCC

 

These terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Want to learn more? Contact our team now

Jack Callaghan

Operations Coordinator

In December 2023, Jack became an integral part of SRSCC as an Operations Coordinator.

His expertise lies in auditing processes and devising innovative solutions to improve areas with growth potential. He excels in comprehending and refining systems and procedures, consistently recognising opportunities for streamlining and automation.

Jack has exceptional communication skills, refined during his English Literature degree at the University of Liverpool, which facilitate his ability to articulate ideas effectively.

Detail-oriented and equally focused on the big picture, Jack applies his meticulous organisational skills to all facets of a framework, identifying the most efficient strategies for achieving both personal and collective aims.

His methodical approach and strategic thinking make Jack an indispensable asset, contributing to the team’s effectiveness and the achievement of organisational goals.

Sophie Drew

Operations Coordinator

Sophie joined the SRSCC Team in December 2023 as one of our Operations Coordinators.


Hailing from the picturesque county of Norfolk, she has 10 years of Administration experience, having most recently worked in Further Education.


Beyond the office walls, you’ll often find Sophie in the gym, or baking something up in the kitchen. She loves to spend time with family, friends and her two dachshunds – Digby and Bernie.

Kelly Little

Safeguarding and Prevent Lead

Kelly joined SRSCC in December 2023 as Safeguarding & Prevent Lead.

Kelly has worked in education for over 13 years, and has safeguarding and teaching experience ranging from Early Years right through to Higher Education.

Outside of work, Kelly enjoys spending time with her family and exploring different countries.

Amanda Wilson

Customer Success Manager

Amanda was delighted to join the SRSCC team in November 2023 as a Customer Success Manager. Amanda comes to us as a seasoned Area Manager with over 10 years of management expertise and a strong background in customer service spanning over 15 years. Amanda is a dedicated professional holding NVQ Level 3 in Management and Customer Service and is committed to driving excellence in both leadership and customer relations.

Outside of work, Amanda enjoys spending time with her family, walking her 2 dogs (which she adores) and reading.

Rachel Hampson

Progress Mentor and Functional Skills Tutor

Rachel was delighted to join SRSCC in November 2023 in her role as a Progress Mentor and Functional Skills Tutor.

Rachel has been teaching for over 15 years and her experience ranges from teaching young offenders and adults in Prison Education to Curriculum management in a Large FE college. Rachel has dedicated much of her career to teaching students who lack confidence in English and helping them overcome barriers preventing them from achieving. Rachel also tutors in her spare time and finds it very rewarding.

Outside of work, she likes to spend time with her family, go on holidays, but would love to see more of the world!

Victoria Prescott

CIPS Tutor

Victoria has a passion for teaching and mentoring that has consistently been a driving force in her career. She has conducted in-house training, developed educational materials, and mentored team members to help them excel in their roles. Victoria believes that effective teaching involves not only imparting knowledge but also fostering critical thinking, problem-solving, and adaptability – skills that are essential in the world of procurement.

With over a decade of hands-on experience in procurement, throughout her career, Victoria has successfully managed procurement processes, negotiated complex contracts, and redesigned supply chain processes to optimise performance for various organisations. Her experience spans across industries, and she has a proven track record of achieving cost savings and improving operational efficiency.

Victoria is enthusiastic about her role in guiding students toward a deeper understanding of procurement and preparing them for successful careers in the field. Her goal is to inspire the next generation of buyers and supply chain professionals, equipping them with the knowledge and skills they need to thrive in life and business.

She studied and passed her MCIPS with SR Supply Chain Consultants. Her training with the organization exposed her to its unique approach to problem-solving, customer service, and innovation. Victoria had the privilege of learning from seasoned professionals within the company, benefiting from their wealth of experience and expertise. This experience has not only enhanced her professional skills but has also instilled in her a deep appreciation for the company’s values and commitment to excellence.

Jessica Hogg

Administration Assistant

Jess went to college straight after school in Sheffield studying Health and Social care. She then moved to Blackburn and went onto University study Teaching and Learning Support and Education Studies- which she graduate from with a 2:1.

Jess worked within Customer Services whilst at University, and enjoyed being able to help assist clients. Jess’ next step was working in schools as a Teaching Assistant, giving her vast experience working with children who have SEMH needs. This helped her develop many skills and expanded her understanding in regard to the education sector. 

During her spare time Jess likes to go on days out with her husband and their daughter, going back to Sheffield to see her friends and family and taking her German Shepherd out on long walks in the countryside.  

Chloe Scott

Customer Success Manager

Chloe has a diverse professional background, starting her career as a Nursery Nurse Apprentice, where she completed her apprenticeship. She subsequently gained a wealth of experience in various roles including being a Nanny, a Sales Advisor and most recently as an Accommodation Coordinator.

During her time working in the nursery sector, she gained invaluable experience with Ofsted standards and requirements, which she skillfully navigated to ensure the nursery met all required benchmarks. Her adaptability and resilience are evident as she transitioned through several fields due to varied circumstances such as completion of her apprenticeship and the shifting dynamics of the COVID-19 pandemic.

She’s shown a remarkable commitment in every role she’s held, notably in her most recent employment as an Accommodation Coordinator. There, she managed a wide range of responsibilities including handling student complaints, coordinating with external contractors, and organising accounts and much more.

Outside work Chloe lives with her husband, 2 dogs and 3 cats. Chloe is a big advocate for animal welfare and mental health wellbeing.

Claire Dodd

Progress Mentor and Functional Skills Tutor

Claire graduated from Edge Hill University in 1997 with a BA (Hons) Degree in Social Studies with Qualified Teaching Status. During her time in the teaching profession, she predominantly worked as a class teacher with primary school age children. 4 years ago, she changed her role to a Teaching Assistant (Level 3) and set up her own home tutoring business, in the evenings, teaching children up to Year 10.

Outside of work, Claire enjoys going away in her motorhome for weekend breaks, going to the gym and walking her lively sausage dog.

Megan Pepper

Learner Engagement Mentor

Megan graduated in 2021 from Edge Hill University with a 1st class degree in BSc (hons) Child and Adolescent Mental Health and Wellbeing. During her time studying, I volunteered at a local youth centre where she worked with a range of young people through art and creative activities.

Since graduating, Megan’s worked in further education supporting students with SEND. This has given her a strong passion for supporting all students to overcome any barriers to their learning, promoting their independence and positive wellbeing to help them to succeed. Megan is excited to be working at SRSCC to apply her skills and knowledge to support learners in achieving the best outcomes.

In her spare time, you can always find Megan reading a book or practicing yoga and meditation- which has become such a positive start to her day. She loves keeping an active and busy lifestyle when not looking after her three guinea pigs, who definitely rule the house!

Gemma Crowhurst

Business Development and Account Manager

Gemma is delighted to have joined our Business Development Team in May 2023

In the past, Gemma’s job roles have been varied and she has vast experience in a number of different managerial roles.

Gemma has excellent customer service skills and experience in sales and account management.

In her spare time, she enjoys spending time with her family and going for walks with her 2 little dogs.

Every Thursday Gemma also teaches children dance and organises a show annually.

Eileen Moran

Quality and Compliance Manager

Eileen joined the SRSCC Team in 2023 as Quality and Compliance Manager. Having worked in the training and Apprenticeship industry for over 23 years, she has a particular focus on compliance and training.

Her key strengths include reviewing and the implementation of company policy and procedures, to ensure they are fit for purpose and meet regulatory requirements.

Eileen has a good all-round knowledge of the training industry and has been heavily involved in the preparation and planning of OFSTED, ESFA and Awarding Body on-site visits.

She describes herself as ambitious, dedicated and an excellent communicator with a real passion for improving the quality of occupational training.

Alison Hogg

Apprenticeship Progress & Guidance Manager

Alison has over 25 years experience in the government funded training industry, working across a number of occupational sectors and funding streams, including Apprenticeships and short courses.

She looks forward to sharing her knowledge and experience at SRSCC to enhance the already established Apprenticeship programmes and to further enhance her own knowledge in the procurement sector.

Linda Wilson

Progress Mentor and Functional Skills Tutor

In 2005, Linda decided to change her career from management to training, gaining a position with a training organisation, delivering full Apprenticeship’s which included NVQ’s and Functional Skills qualifications, later progressing to Internal Verifier, supporting the quality of other Assessors.

In 2017 she became a Functional Skills Tutor at HMP establishments, continuing until the 2020 Covid19 lockdowns.

She has since worked as a Careers Advisor on a National Careers Service contract, and as a Financial Wellbeing Mentor, supporting the Probation Service.

In her new role as Progress Mentor and Functional Skills Tutor with SRSCC, Linda is looking forward to using her knowledge and skills to give guidance and support to others.

Anjali Riley

Progress Mentor and Functional Skills Tutor

Anjali graduated from Edge Hill University in 1993 with a BA (Hons) in English with Qualified Teacher Status. She worked as a primary school teacher and supply teacher for over 25 years in different schools located in Derbyshire and Lancashire. In addition to her teaching qualifications, Anjali also holds TEFL and mentor certifications. She has also have volunteered with Lancashire Women, a charity that aids women in returning to employment, and worked at a local Barnardo’s shop alongside this.

Anjali’s aim is to apply her teaching knowledge and experience to her mentoring position by supporting, guiding, and assisting learners in accomplishing their goals.

Maddy Grant

Marketing Manager

Maddy graduated from Huddersfield University in 2009 with 2:1 in drama. She went on to travel and work in various customer-facing roles around the world. After returning to the UK, Maddy found her passion for marketing and social media and has supported companies as they look to grow their brand both nationally and international. 

Maddy is currently studying for the CIM Level 6 Digital Marketing Diploma.

Outside of work, Maddy can be found running around a hockey pitch or going for muddy walks with her husband and kids. 

Matthew Shepherd

Progress Mentor

With over fifteen years’ experience in the education sector, Matthew is passionate about enabling learners to achieve their potential and breaking down barriers that may exist in ones learning journey.

Matthew graduated from Manchester Metropolitan University in 2008 with an BA(Hons) in Politics before moving into employment as a Special Educational Needs Teaching Assistant. After a number of years in this position, Matthew gained his Qualified Teaching Status at St Mary’s University, before taking up a primary teaching post. In addition to classroom teaching, Matthew developed in his role as a middle-leader by heading the Physical Education, Religious Education and RSHE departments.

In his spare time, Matthew enjoys playing a number of sports such as football, golf and cricket, riding various types of heritage trains and buses, and is a keen reader of anything historical.

Matthew prides himself on his ability to get the best possible outcomes for his learners and has a proven track-record of achieving great results whilst giving people the tools they need to continue their learning as they move onto the next stage in their career.

Humayra

Humayra Patel

Administrative Assistant
Humayra’s first role after finishing college was as a Customer Service Advisor, where she developed her customer service & admin skills, helping her progress into a Senior Sales Advisor role. After 5 years, Humayra went on to work in a Bank as a Customer Financial Assistant, helping customers who were struggling financially. Humayra is now an Administration Assistant at SRSCC and is hoping to work towards a role in HR. Outside of work, Humayra has a passion for travelling and enjoys water hikes.

Emily Kitson

Administrative Assistant

Emily went straight into work after finishing school, working in the customer service sector for six years. After some time, Emily returned to studying alongside for her role in customer service and completed her qualifications in Animal Behavior and Zoology. Since getting back into education, she has found her love for learning, making SRSCC the perfect fit for her new passion.

Emily recently moved from Hampshire and set up her new roots in the Lancaster area where she also volunteers with Cats Protection. Emily relocated to be with her longtime partner, and they aim to travel the world as much as possible. She enjoys reading, playing video games, and watching an array of true crime documentaries.

Ruth Rogers

Ruth Rogers

Tutor

With over 25 years procurement and business practitioner experience, Ruth is passionate about engaging with students of all levels and making learning fun and enjoyable for all.

Ruth started her career in automotive via a company traineeship at Peugeot in 1990 and this is where she decided that purchasing was her niche. Following on from her degree Ruth has worked in various companies within the automotive and telecommunications sectors, particularly GPT, Marconi, ID Data Systems and JLR as a buyer progressing to senior management positions, and latterly designing, developing and delivering training courses for procurement within JLR.

In 2002 Ruth decided to move into the education sector delivering teaching and training in a wide range of Business, Strategy, Management, Operations & Supply and HR modules at Coventry University. This was combined with CIPS teaching delivery at City College Coventry across a wide range of the syllabus at all levels and becoming CIPS Course Manager. She was responsible for her and the team taking the college from a “Highly Commended” provider to a “Centre of Excellence”. Alongside this she has worked with CIPS as an assessor for 16 years, through syllabus changes for a variety of modules, specialising in Management in the Procurement Function and been an assessor on the Corporate Award Programme.

During her time working she has studied a BA Honours Degree in Business Information Technology, MBA in International Business and PGC in Teaching and Learning in Higher Education along with MCIPS and attaining Chartered Status. Having a combined knowledge of working in Further Education and Higher Education has provided Ruth with a broad spectrum of education subject knowledge in addition to Procurement Professionalism. Having a combined experience of procurement practice, business and education enables Ruth to give real life examples from experience within different organisational sectors that students can relate easily to.

Rachel Beardwell

Finance Administrator

After being on maternity leave for a couple of years, Rachel decided it was time to pursue a career in Accounting and Finance. Rachel started studying her AAT Level 2 in 2022 and aims to continue studying her AAT course through to Level 3 and 4.

Outside of work, Rachel enjoys spending time with her family and friends, going on long walks and shopping.

Jen Shepherd

Admin and Customer Service Manager

Jenn completed her Apprenticeship in Business and Administration in 2008 and has since built upon a foundation of knowledge and skills in the administration and customer support areas.

Jenn has a degree, as well as a master’s degree, in English which have helped support her commitment to compliance and attention to detail.

Since returning to work from maternity leave in 2020, Jenn has worked in education settings and has an in-depth knowledge on Safeguarding and Child Protection, which she believes is a key part of all employees’ role when working with learners.

Outside of work, Jenn lives with her husband and two young daughters. She had her first book published in 2022 and advocates for the mental wellbeing of new parents.

michelle whalley

Michelle Whalley

Course Progress Mentor

Michelle graduated from Liverpool John Moore’s University in 2003 with a BA(HONs) in Physical Education, Sport, Dance and English, with Qualified Teacher Status. Michelle now holds 20 years’ experience of working in education. Her experience to date is hugely diverse, with a love for learning and striving for excellence across all areas of her life developed from when she was a young girl, representing her country at Athletics. It was from this platform Michelle developed a disciplined approach to every tasks set of her. During her time in teaching, she has taught a wide range of subjects, been a pastoral leader, and led ITT programmes.

Michelle prides herself on her ability to get the best possible outcomes out of people. This has been proven not only in the time she’s spent in education, but also in the set up and running of her own business.

Working in a fast-paced environment, especially becoming a Head of Year as well as teaching has consistently challenged her and ensured she’s flexible and adaptable

Lucy Eckersley

Admin and Support Team Leader

After recently graduating university and achieving a first-class degree in Drama, Lucy wanted to apply her production management experience to an administration role in business. Having worked part time jobs as a waitress and office receptionist during her education, Lucy has good customer service skills and enjoys helping customers and clients by addressing their queries. Lucy is excited to be working at SRSCC and is keen to use her process driven way of working to increase the effectiveness of SRSCC’s administrative processes. In her free time, Lucy enjoys watching musicals and running. She also enjoys spending time outdoors, and loves going hiking from her caravan in the Yorkshire Dales.
Tom Himsworth

Tom Himsworth

Administrative Assistant

Tom graduated from Edgehill University in 2015 with a degree in Creative Writing. After Tom’s journey through university, he worked extensively within the Healthcare sector in mostly administrative roles. It was here that he found his natural organized and observant manner was best suited as it allowed him to understand how each work environment operated, and where processes, customer service and communication could be improved for the benefit of everyone. Throughout his working life, Tom has gained experience with varying mental health conditions and is passionate about advocating the importance of mental health support and well-being. He is currently looking into various volunteer schemes to help champion mental health awareness. Along with this, Tom is an avid writer and is usually working on a story or two and is passionate about learning more about all forms of creative media.
Estelle Marsden

Estelle Marsden

Customer Support Coordinator

Estelle has completed apprenticeships in both Business Administration and Customer service. Her first Role after leaving school was a receptionist at a Podiatrist and that is where she found her passion for helping people and providing positive customer experiences. After 4 years she then moved into retail where her skills progressed further. Estelle has several years’ experience in a customer facing environment, which has led her to the role of Customer Support Coordinator here at SRSCC. Estelle is hoping to expand her expertise further and progress with SRSCC. Other than her passion for Customer Service. Estelle enjoys walking, Hiking, and exploring in her free time. She also enjoys going to the theatre and watching true crime. Estelle likes to spend most of her time with family and friends.

Emma Jackson

Course Progress Mentor

Emma joined SRSCC in 2019 on a freelance basis taking on a teaching and learning consultancy role. She has 20 years of experience in education as a qualified teacher, working in adult learning, secondary and primary school settings in the UK as well as abroad, namely Japan, Hungary, and France. 

More recently Emma has been teaching yoga, resilience, and mindfulness in primary schools to promote the physical and mental well-being of both pupils and staff.

Being multi-lingual and having a zeal for communication, cultural exchange and life-long learning Emma jumped at the opportunity to join the company as a Course Mentor. Building a good rapport with her learners, supporting them to overcome any challenges on their apprentice journey and facilitating them to fulfil their potential is her motivation.

Cumbrian born and bred in the Lake District, Emma enjoys the outdoors. When not relaxing in tree pose, she is most at home trail running in the hills with her husband and dog. Having clocked up 4 marathons to date, the application of her long-distance running mindset of perseverance, determination, discipline and patience is key to supporting her learners in their studies.

SRSCC Staff Images Ashlee Scribbins

Ashlee Scribbins

Office Administrator

Ashlee has joined the SRSCC team as an Office Administrator, and with a level 2 and 3 in Business Administration, she fits right in!

Ashlee has a wide range of experience from working as a Legal Secretary for the Royal Air Force to managing a team. Ashlee is eager to use her customer service and business administration skills for her new role at SRSCC.

Declan Hemingway

Marketing Manager
Declan joined SRSCC in 2020 after graduating from University studying BSc Business and Management with Marketing, achieving a 2:1. Declan was looking for a role in Business Development to put his knowledge and education to the test by liaising with potential and existing learners through building customer relationships and understanding their requirements. After just over a year and a half at SRSCC, Declan has moved into the role of Marketing Manager. His aim is to increase brand awareness of SRSCC, generate new business leads, and co-ordinate marketing strategies & projects.