Centre of Excellence, Procurement Training Experts

Meet the people who make our learners feel special.

SRSCC have been successfully delivering procurement qualifications, apprenticeships and training to organisations and their employees since 2007.

A Centre of Excellence with consistently high achievement rates in both CIPS qualifications and Apprenticeships.  Strong employer relationships with continued repeat business and referrals.

Who we are

Since establishing the business in 2007 and opening the first study centre in 2009 in Preston, SRSCC has since added a further 4 study and 2 exam centres to its portfolio in England, which includes; Preston, Manchester, Birmingham, Sheffield, and London.
 
Our training is provided by classroom, virtual classroom, and our unique virtual learning environment (VLE) methods, therefore enabling our learners to have a blended learning approach if they wish. We at SRSCC pride ourselves on enabling our learners within their workplace, finding a new job, beginning, or furthering their career path by offering flexible, friendly, supportive, and professional training with outstanding results.  

FCIPS, CIPS & MCIPS Qualified Training Provider

All SR Supply Chain CIPS tutors are chosen specifically for their specialist skills and wealth of experience in the procurement and supply environment. Their skills are matched with the relevant CIPS unit to ensure the students receive the best possible training. Our tutors are fully MCIPS qualified, FCIPS, CIPS assessors and Chartered Procurement Professionals. Our tutors bring theory to life through session interaction, real life examples and practical application.

We have maximum class sizes to ensure quality. Lessons are interactive, and site visits are arranged with partnership companies to help cement learning, and see best practice application in the workplace.

Our people

Our greatest asset, from our Customer Engagement Team, Operations and On-Boarding Team, Coaching and Mentoring Team, and our highly experienced Training Team.

Our people

Our greatest asset, from our Customer Engagement Team, Operations and On-Boarding Team, Coaching and Mentoring Team, and our highly experienced Training Team.

Our people

Our greatest asset, from our Customer Engagement Team, Operations and On-Boarding Team, Coaching and Mentoring Team, and our highly experienced Training Team.

Our people

Our greatest asset, from our Customer Engagement Team, Operations and On-Boarding Team, Coaching and Mentoring Team, and our highly experienced Training Team.

Our people

Our greatest asset, from our Customer Engagement Team, Operations and On-Boarding Team, Coaching and Mentoring Team, and our highly experienced Training Team.

Our people

Our greatest asset, from our Customer Engagement Team, Operations and On-Boarding Team, Coaching and Mentoring Team, and our highly experienced Training Team.

Why choose us?

Our Clients

Our customers are UK and International, from a cross section of sectors such as public, private and third sector organisations. We cover a wide range of training across many industries including salts mines, NHS, manufacturing, energy, FMCG, construction, retail, healthcare, central and local government (Home Office to Local Councils).
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Explore the courses we offer

Read our latest case studies

Susan Rashid

FCIPS PGCE CPSM MBA Chartered Procurement Professional

CEO

The founder, Susan Rashid, was born in the 1970′s in London and started her career in the automotive industry and rapidly progressed to Supply Chain Manager.

Moving to Lancashire over 20 years ago, Susan gained experience in both the private and public sector and has developed a wide skill base.  In industry, Susan has held a variety of positions including Office Manager, Material Controller, Project Manager, Buyer, Procurement Manager to MD. She operated internationally and has first-hand experience of JIT, Kaizen, Lean, Agile, Leagile and Total Quality Management approaches.  It was in this industry where her training career began. Her passion for procurement and training led to becoming a full-time lecturer of the Chartered Institute of Procurement and Supply (CIPS) qualification ladder and member of the CIPS examination team. Her portfolio of delivery includes being Lead Tutor at the National School of Government, British Airways, GCHQ, Planning Inspectorate, Skills Funding Agency and many more.

In 2007 Susan established SR Supply Chain Consultants Limited, a Lancashire based training provider for the CIPS qualification ladder providing assessments and CPD throughout the UK. She is not only renowned for the professional and ethical manner in which she runs her business but also for the quality of course material, flexibility and supportive approach. Her drive and ethical business practices lead to becoming a finalist at the BIBAs (Be Inspired Business Awards) Business Women of the Year, finalists several times for NHS Excellence in Supply Awards in two categories and also E3 Skills Awards for Education and Training Business Award.

A strong passion for quality and continuous improvement has ensured the continued achievement of ISO9001, Cyber Essentials, Centre of Excellence Status and achieving supplier approval for Crown Commercial Services, NHS Shared Services, ESFA RoATP and others. 

Susan lives and breathes continuous improvement always looking to develop her learners, her business, her employees, and herself.  Already a qualified teacher holding Fellowship status of the Chartered Institute of Procurement and Supply, she continued her development and in 2019 achieved her MBA completing a dissertation on “The Relationship between Professional Qualification in Procurement and Job Satisfaction”.  She then went on in 2020 to achieve Chartered Procurement Professional Status. Susan’s team are representative of her ethos of quality, customer service and drive to succeed in providing quality training and CPD.

Susan dedicates much of her time researching the market, listening to customer requirements, and seeking new opportunities which has led to delivering L3 Procurement and Supply Assistant and L4 Commercial Procurement and Supply Chain Apprenticeship Standards.  She is heavily involved in the development of Procurement Pathways beyond these apprenticeships and is a key member of the Apprenticeship Trailblazer Board for L6.

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Greg Jackson

MCIPS MBA Chartered Procurement Professional

Director of Education

Greg graduated with a honours degrees from Lancaster University in 2005, since qualifying Greg has gone on to complete his MBA and become a a MCIPS Chartered Procurement Professional.

As a graduate, Greg started his procurement journey in local government, gaining experience across a number of both types of procurement and procurement disciplines.

Greg went on to take a positions in wholesale and distribution, here he gained substantial expertise in expediting, warehousing and logistics management, centralised procurement, own label procurement, category management and commodity buying.

As an experienced CIPS tutor and CIPS assessor Greg brings his expertise to the development of the SR course structures and materials, blending the academic knowledge and practical application of content to help learner not only pass exams but thrive in their continued professional development.

Greg is a student of procurement and education, striving to ensure that as an individual and a business, SR are pushing the boundaries of what is achievable, in both its content and delivery.

As our training director, Greg has a passion for the development of others and believes learning should be an experience, with sessions being as interactive and engaging as possible, a session with Greg is not easily forgotten.

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Sophie Forshaw

Head of Central Services and Safeguarding Lead

Joining SRSCC in 2019 from Booths Sophie quickly settled into her role evaluating existing processes and analysing their effectiveness.  She spends her time developing and implementing new strategies to improve productivity and efficiency whilst ensuring continuous improvement and maintaining the highest quality of SRSCC products and services which are provided to the procurement supply chain market.

Sophie has an extensive background in providing excellent customer service in many different areas through refined processes, leading by example and training colleagues effectively.  Sophie is keen to develop her knowledge and skills further in quality and procurement to further enhance the SRSCC experience.

Sophie is known by her colleagues as a great manager but also for her obsession to create, implement and check compliance by conducting internal audits.

Amanda Wilson

Customer Success Manager

Amanda was delighted to join the SRSCC team in November 2023 as a Customer Success Manager. Amanda comes to us as a seasoned Area Manager with over 10 years of management expertise and a strong background in customer service spanning over 15 years. Amanda is a dedicated professional holding NVQ Level 3 in Management and Customer Service and is committed to driving excellence in both leadership and customer relations.

Outside of work, Amanda enjoys spending time with her family, walking her 2 dogs (which she adores) and reading.

Lucy Eckersley

Admin and Support Team Leader

After recently graduating university and achieving a first-class degree in Drama, Lucy wanted to apply her production management experience to an administration role in business. Having worked part time jobs as a waitress and office receptionist during her education, Lucy has good customer service skills and enjoys helping customers and clients by addressing their queries. Lucy is excited to be working at SRSCC and is keen to use her process driven way of working to increase the effectiveness of SRSCC’s administrative processes. In her free time, Lucy enjoys watching musicals and running. She also enjoys spending time outdoors, and loves going hiking from her caravan in the Yorkshire Dales.

Sophie Drew

Operations Coordinator

Sophie joined the SRSCC Team in December 2023 as one of our Operations Coordinators.


Hailing from the picturesque county of Norfolk, she has 10 years of Administration experience, having most recently worked in Further Education.


Beyond the office walls, you’ll often find Sophie in the gym, or baking something up in the kitchen. She loves to spend time with family, friends and her two dachshunds – Digby and Bernie.

Jack Callaghan

Operations Coordinator

In December 2023, Jack became an integral part of SRSCC as an Operations Coordinator.

His expertise lies in auditing processes and devising innovative solutions to improve areas with growth potential. He excels in comprehending and refining systems and procedures, consistently recognising opportunities for streamlining and automation.

Jack has exceptional communication skills, refined during his English Literature degree at the University of Liverpool, which facilitate his ability to articulate ideas effectively.

Detail-oriented and equally focused on the big picture, Jack applies his meticulous organisational skills to all facets of a framework, identifying the most efficient strategies for achieving both personal and collective aims.

His methodical approach and strategic thinking make Jack an indispensable asset, contributing to the team’s effectiveness and the achievement of organisational goals.

Jean Parry

Finance Officer and Safeguarding Deputy

Joining SRSCC in November 2016, Jean has developed from Business Development Administrator to Finance Officer who is now responsible for purchase ledger, Apprenticeship funding and venue management.

Jean has a wealth of Customer Service and Sales Administrator experience beginning with her roles with the Littlewoods catalogue company in her hometown of Liverpool where she held several administrator, supervisory and junior Management positions within the organisation before being made redundant. 

Since then, Jean has held differing administrator roles in various types of businesses.  These include a soft furnishings supplier and a whiteboard manufacturer.  Jean has expanded her knowledge and experience to include managing a call centre and purchasing responsibility for an International soft toy company and a European whiteboard manufacturer.

Always eager to add to her skills, Jean has helped organise trade fairs and took on the role of PA to the General Manager.  Advanced Adobe Photoshop was the next qualification gained which came in very handy producing playbook pages to assist the Sales Team.

Rachel Beardwell

Finance Administrator

After being on maternity leave for a couple of years, Rachel decided it was time to pursue a career in Accounting and Finance. Rachel started studying her AAT Level 2 in 2022 and aims to continue studying her AAT course through to Level 3 and 4.

Outside of work, Rachel enjoys spending time with her family and friends, going on long walks and shopping.

Alison Hogg

Apprenticeship Progress & Guidance Manager

Alison has over 25 years experience in the government funded training industry, working across a number of occupational sectors and funding streams, including Apprenticeships and short courses.

She looks forward to sharing her knowledge and experience at SRSCC to enhance the already established Apprenticeship programmes and to further enhance her own knowledge in the procurement sector.

Simon Abram

Senior Progress Mentor and Assessor

Simon joined SR Supply Chain Consultants in September 2019 as the Course Mentor and Functional Skills Tutor.

Simon became a tutor because he wanted to pass on and make use of the skills he learnt in industry. Being a key part of the learning process of others and watching them grow into their job roles and careers is a rewarding factor which motivates Simon and inspires him every day.

Simon is an organised, hardworking individual who believes that it is important to build rapport with the learners he’s supporting. Rapport puts them at ease, improves their confidence and removes any barriers to their learning.

Emma Jackson

Course Progress Mentor

Emma joined SRSCC in 2019 on a freelance basis taking on a teaching and learning consultancy role. She has 20 years of experience in education as a qualified teacher, working in adult learning, secondary and primary school settings in the UK as well as abroad, namely Japan, Hungary, and France. 

More recently Emma has been teaching yoga, resilience, and mindfulness in primary schools to promote the physical and mental well-being of both pupils and staff.

Being multi-lingual and having a zeal for communication, cultural exchange and life-long learning Emma jumped at the opportunity to join the company as a Course Mentor. Building a good rapport with her learners, supporting them to overcome any challenges on their apprentice journey and facilitating them to fulfil their potential is her motivation.

Cumbrian born and bred in the Lake District, Emma enjoys the outdoors. When not relaxing in tree pose, she is most at home trail running in the hills with her husband and dog. Having clocked up 4 marathons to date, the application of her long-distance running mindset of perseverance, determination, discipline and patience is key to supporting her learners in their studies.

Claire Dodd

Progress Mentor and Functional Skills Tutor

Claire graduated from Edge Hill University in 1997 with a BA (Hons) Degree in Social Studies with Qualified Teaching Status. During her time in the teaching profession, she predominantly worked as a class teacher with primary school age children. 4 years ago, she changed her role to a Teaching Assistant (Level 3) and set up her own home tutoring business, in the evenings, teaching children up to Year 10.

Outside of work, Claire enjoys going away in her motorhome for weekend breaks, going to the gym and walking her lively sausage dog.

Nathalie Phillips

Course Progress Mentor

Nathalie is delighted to have joined the team at SRSCC in February 2022 as a Progress Mentor. 

She has worked in education ever since graduating from the University of Liverpool, including overseas in Italy, Spain and Thailand. Her experience ranges from working with the Early Years to delivering ESOL courses to adult learners in companies. Teaching English as a second language is her specialism and she has extensive experience of leading language courses to people of all ages and occupations. Although living abroad carried many benefits, such as the unbeatable weather and delicious cuisine, what Nathalie enjoyed most was meeting new people all the time, discovering more about them, and guiding them on their learning journey. Nathalie is excited to have the opportunity to do the same with learners at SRSCC.  

Nathalie has many hobbies. When she is not spending time with her partner and their two mischievous kittens, she keeps up with her Italian and Spanish language skills, goes for long walks, and, in the evenings, tries to get through at least one paragraph of her book before falling asleep.  

Nathalie will be a stable and supportive point of reference for all learners and looks forward to following them on their apprenticeship journey.

Matthew Shepherd

Progress Mentor

With over fifteen years’ experience in the education sector, Matthew is passionate about enabling learners to achieve their potential and breaking down barriers that may exist in ones learning journey.

Matthew graduated from Manchester Metropolitan University in 2008 with an BA(Hons) in Politics before moving into employment as a Special Educational Needs Teaching Assistant. After a number of years in this position, Matthew gained his Qualified Teaching Status at St Mary’s University, before taking up a primary teaching post. In addition to classroom teaching, Matthew developed in his role as a middle-leader by heading the Physical Education, Religious Education and RSHE departments.

In his spare time, Matthew enjoys playing a number of sports such as football, golf and cricket, riding various types of heritage trains and buses, and is a keen reader of anything historical.

Matthew prides himself on his ability to get the best possible outcomes for his learners and has a proven track-record of achieving great results whilst giving people the tools they need to continue their learning as they move onto the next stage in their career.

Anjali Riley

Progress Mentor and Functional Skills Tutor

Anjali graduated from Edge Hill University in 1993 with a BA (Hons) in English with Qualified Teacher Status. She worked as a primary school teacher and supply teacher for over 25 years in different schools located in Derbyshire and Lancashire. In addition to her teaching qualifications, Anjali also holds TEFL and mentor certifications. She has also have volunteered with Lancashire Women, a charity that aids women in returning to employment, and worked at a local Barnardo’s shop alongside this.

Anjali’s aim is to apply her teaching knowledge and experience to her mentoring position by supporting, guiding, and assisting learners in accomplishing their goals.

Rachel Hampson

Progress Mentor and Functional Skills Tutor

Rachel was delighted to join SRSCC in November 2023 in her role as a Progress Mentor and Functional Skills Tutor.

Rachel has been teaching for over 15 years and her experience ranges from teaching young offenders and adults in Prison Education to Curriculum management in a Large FE college. Rachel has dedicated much of her career to teaching students who lack confidence in English and helping them overcome barriers preventing them from achieving. Rachel also tutors in her spare time and finds it very rewarding.

Outside of work, she likes to spend time with her family, go on holidays, but would love to see more of the world!

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Alison Simpson

BA(Hons) MCIPS Chartered Procurement Professional

CIPS and EPA Trainer

With over 30 years procurement practitioner experience,  Alison is passionate about helping new people achieve success in the profession that she loves.

Alison started her career working for a number of well-known private sector organisations where she developed her skills across a wide range of categories including IT, FM and construction. She later moved into the public sector working in a number of senior procurement roles and even spending time as a consultant helping other organisations achieve the best from their procurement activities. 

At this time Alison felt she wanted to share her knowledge and experience with others so whilst working full-time as a Procurement Manager within local Government she studied to obtain qualifications to teach post compulsory education.  Once qualified in 2007, she began delivering courses for the CIPS qualifications across the country.  

It was at this time too when Alison first signed up with CIPS as an assessor on their qualification programme and since then has worked with then in a number of roles including being an elected representative for the North of England on CIPS congress.

After having worked with SR Supply Chain Consultants in her free time previously, Alison became a full-time tutor for us in January 2020.  She delivers a range of the CIPS syllabus to both large and small groups across the whole of the UK and has been instrumental in helping many students achieve success at all levels.

Alison enjoys teaching areas linked to relationships, leadership and the development of strategy but as her background has been so varied she is equally comfortable with the more practical hands-on subjects related to contracting and asset management.  She is supportive and friendly, engaging her students through the use of examples from her experience that make it easier for them to apply to theory to real-life situations.

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Gary Tinsley

FCIPS

CIPS Trainer

Gary has over 30 years of experience in the field of Sourcing, Supplier and Supply Chain Management across both the Public and Private Sectors and internationally.

Following an initial 7 years in the Public Sector, Gary held Director roles in two very large UK Companies, initially as Purchasing Director and then Group Purchasing Chairman. From here Gary held the role of Buying & Merchandising Director for a large UK Education Mail Order business, with responsibility for the departments of Buying, Inventory Management, Direct Supply, Supply Chain Development and Quality, managing approximately 120 employees and over 20,000 SKU’s from a UK and global supply base.

Latterly since 2012 in a training and consultancy role Gary has delivered extensive training, coaching and additional consultancy procurement services, both in the UK and internationally, to recognized customers such as Lloyds Banking Group, CocaCola and NHS Supply Chain to name a few. Additionally, Gary has delivered training in the UAE Region quite extensively in both Abu Dhabi and Dubai.

Internationally, Gary has a wealth of global sourcing experience, from the very exacting requirements of the Automotive sector to the variable and price sensitive Mail Order retail environment. In a procurement role Gary has operated globally in India, Taiwan, China, Thailand, Malaysia, USA, and all over Europe. Additionally in a training and consultancy capacity Gary has delivered training throughout Europe in many varying countries and sectors.

Gary is a Fellow of The Chartered Institute of Procurement & Supply, (FCIPS) and has delivered courses directly on behalf of CIPS on a global basis to various types of organisation’s, across many business sectors, from Negotiation training with NATO to commercial training with Coca-Cola.

Ruth Rogers

Ruth Rogers

Tutor

With over 25 years procurement and business practitioner experience, Ruth is passionate about engaging with students of all levels and making learning fun and enjoyable for all.

Ruth started her career in automotive via a company traineeship at Peugeot in 1990 and this is where she decided that purchasing was her niche. Following on from her degree Ruth has worked in various companies within the automotive and telecommunications sectors, particularly GPT, Marconi, ID Data Systems and JLR as a buyer progressing to senior management positions, and latterly designing, developing and delivering training courses for procurement within JLR.

In 2002 Ruth decided to move into the education sector delivering teaching and training in a wide range of Business, Strategy, Management, Operations & Supply and HR modules at Coventry University. This was combined with CIPS teaching delivery at City College Coventry across a wide range of the syllabus at all levels and becoming CIPS Course Manager. She was responsible for her and the team taking the college from a “Highly Commended” provider to a “Centre of Excellence”. Alongside this she has worked with CIPS as an assessor for 16 years, through syllabus changes for a variety of modules, specialising in Management in the Procurement Function and been an assessor on the Corporate Award Programme.

During her time working she has studied a BA Honours Degree in Business Information Technology, MBA in International Business and PGC in Teaching and Learning in Higher Education along with MCIPS and attaining Chartered Status. Having a combined knowledge of working in Further Education and Higher Education has provided Ruth with a broad spectrum of education subject knowledge in addition to Procurement Professionalism. Having a combined experience of procurement practice, business and education enables Ruth to give real life examples from experience within different organisational sectors that students can relate easily to.

Victoria Prescott

CIPS Tutor

Victoria has a passion for teaching and mentoring that has consistently been a driving force in her career. She has conducted in-house training, developed educational materials, and mentored team members to help them excel in their roles. Victoria believes that effective teaching involves not only imparting knowledge but also fostering critical thinking, problem-solving, and adaptability – skills that are essential in the world of procurement.

With over a decade of hands-on experience in procurement, throughout her career, Victoria has successfully managed procurement processes, negotiated complex contracts, and redesigned supply chain processes to optimise performance for various organisations. Her experience spans across industries, and she has a proven track record of achieving cost savings and improving operational efficiency.

Victoria is enthusiastic about her role in guiding students toward a deeper understanding of procurement and preparing them for successful careers in the field. Her goal is to inspire the next generation of buyers and supply chain professionals, equipping them with the knowledge and skills they need to thrive in life and business.

She studied and passed her MCIPS with SR Supply Chain Consultants. Her training with the organization exposed her to its unique approach to problem-solving, customer service, and innovation. Victoria had the privilege of learning from seasoned professionals within the company, benefiting from their wealth of experience and expertise. This experience has not only enhanced her professional skills but has also instilled in her a deep appreciation for the company’s values and commitment to excellence.

Laura Coffey

Learning Engagement Manager

With 18 years teaching experience in Secondary Schools, Laura is passionate about helping people use education and training to achieve success. Born in Lancashire, Laura crossed the Pennines to complete a Psychology degree at Sheffield University. She then studied her PGCE at Sheffield Hallam before working as a Mathematics teacher for 11-19 years olds across the city. Continuing to learn alongside her career Laura completed qualifications in Counselling and Hypnotherapy but it was her desire to help those students that struggled the most that led her to complete her Post Graduate Certification in SEN Coordination in 2012. Laura then worked as a SENCO working to support students with Special Needs in school. Laura’s work with students as a Mathematics teacher, form tutor and SENCO have always been rooted in her commitment to seeing every student reach their potential. Laura has joined SRSCC with the mindset that we can help support our learners overcome any challenges on their apprentice journey.

Outside of work, Laura can be found on the edges of the Peak district with her husband and two children taking advantage of some hilly terrain and beautiful viewpoints.

Megan Pepper

Learner Engagement Mentor

Megan graduated in 2021 from Edge Hill University with a 1st class degree in BSc (hons) Child and Adolescent Mental Health and Wellbeing. During her time studying, I volunteered at a local youth centre where she worked with a range of young people through art and creative activities.

Since graduating, Megan’s worked in further education supporting students with SEND. This has given her a strong passion for supporting all students to overcome any barriers to their learning, promoting their independence and positive wellbeing to help them to succeed. Megan is excited to be working at SRSCC to apply her skills and knowledge to support learners in achieving the best outcomes.

In her spare time, you can always find Megan reading a book or practicing yoga and meditation- which has become such a positive start to her day. She loves keeping an active and busy lifestyle when not looking after her three guinea pigs, who definitely rule the house!

Gemma Crowhurst

Business Development and Account Manager

Gemma is delighted to have joined our Business Development Team in May 2023

In the past, Gemma’s job roles have been varied and she has vast experience in a number of different managerial roles.

Gemma has excellent customer service skills and experience in sales and account management.

In her spare time, she enjoys spending time with her family and going for walks with her 2 little dogs.

Every Thursday Gemma also teaches children dance and organises a show annually.

Amy Caine

Sales and Business Development Assistant

I completed my A-levels in 2021 in Business, psychology and sociology.  I have worked in different customer service-based jobs since the age of 15 and over the past 4 years I have enjoyed being able to communicate with different people and learn different skills. My favorite subject at college was business and that helped inspire me to apply for this job as a sales and business development assistant working alongside Clare and Declan. Outside of work I enjoy going on walks in areas of the Lake District and I love watching the sunset. I also enjoy spending time with my friends and family.

Eileen Moran

Quality and Compliance Manager

Eileen joined the SRSCC Team in 2023 as Quality and Compliance Manager. Having worked in the training and Apprenticeship industry for over 23 years, she has a particular focus on compliance and training.

Her key strengths include reviewing and the implementation of company policy and procedures, to ensure they are fit for purpose and meet regulatory requirements.

Eileen has a good all-round knowledge of the training industry and has been heavily involved in the preparation and planning of OFSTED, ESFA and Awarding Body on-site visits.

She describes herself as ambitious, dedicated and an excellent communicator with a real passion for improving the quality of occupational training.

Kelly Little

Safeguarding and Prevent Lead

Kelly joined SRSCC in December 2023 as Safeguarding & Prevent Lead.

Kelly has worked in education for over 13 years, and has safeguarding and teaching experience ranging from Early Years right through to Higher Education.

Outside of work, Kelly enjoys spending time with her family and exploring different countries.

Jessica Hogg

Administration Assistant

Jess went to college straight after school in Sheffield studying Health and Social care. She then moved to Blackburn and went onto University study Teaching and Learning Support and Education Studies- which she graduate from with a 2:1.

Jess worked within Customer Services whilst at University, and enjoyed being able to help assist clients. Jess’ next step was working in schools as a Teaching Assistant, giving her vast experience working with children who have SEMH needs. This helped her develop many skills and expanded her understanding in regard to the education sector. 

During her spare time Jess likes to go on days out with her husband and their daughter, going back to Sheffield to see her friends and family and taking her German Shepherd out on long walks in the countryside.  

Chloe Scott

Customer Success Manager

Chloe has a diverse professional background, starting her career as a Nursery Nurse Apprentice, where she completed her apprenticeship. She subsequently gained a wealth of experience in various roles including being a Nanny, a Sales Advisor and most recently as an Accommodation Coordinator.

During her time working in the nursery sector, she gained invaluable experience with Ofsted standards and requirements, which she skillfully navigated to ensure the nursery met all required benchmarks. Her adaptability and resilience are evident as she transitioned through several fields due to varied circumstances such as completion of her apprenticeship and the shifting dynamics of the COVID-19 pandemic.

She’s shown a remarkable commitment in every role she’s held, notably in her most recent employment as an Accommodation Coordinator. There, she managed a wide range of responsibilities including handling student complaints, coordinating with external contractors, and organising accounts and much more.

Outside work Chloe lives with her husband, 2 dogs and 3 cats. Chloe is a big advocate for animal welfare and mental health wellbeing.

Linda Wilson

Progress Mentor and Functional Skills Tutor

In 2005, Linda decided to change her career from management to training, gaining a position with a training organisation, delivering full Apprenticeship’s which included NVQ’s and Functional Skills qualifications, later progressing to Internal Verifier, supporting the quality of other Assessors.

In 2017 she became a Functional Skills Tutor at HMP establishments, continuing until the 2020 Covid19 lockdowns.

She has since worked as a Careers Advisor on a National Careers Service contract, and as a Financial Wellbeing Mentor, supporting the Probation Service.

In her new role as Progress Mentor and Functional Skills Tutor with SRSCC, Linda is looking forward to using her knowledge and skills to give guidance and support to others.

Maddy Grant

Marketing Manager

Maddy graduated from Huddersfield University in 2009 with 2:1 in drama. She went on to travel and work in various customer-facing roles around the world. After returning to the UK, Maddy found her passion for marketing and social media and has supported companies as they look to grow their brand both nationally and international. 

Maddy is currently studying for the CIM Level 6 Digital Marketing Diploma.

Outside of work, Maddy can be found running around a hockey pitch or going for muddy walks with her husband and kids. 

Humayra

Humayra Patel

Administrative Assistant
Humayra’s first role after finishing college was as a Customer Service Advisor, where she developed her customer service & admin skills, helping her progress into a Senior Sales Advisor role. After 5 years, Humayra went on to work in a Bank as a Customer Financial Assistant, helping customers who were struggling financially. Humayra is now an Administration Assistant at SRSCC and is hoping to work towards a role in HR. Outside of work, Humayra has a passion for travelling and enjoys water hikes.

Emily Kitson

Administrative Assistant

Emily went straight into work after finishing school, working in the customer service sector for six years. After some time, Emily returned to studying alongside for her role in customer service and completed her qualifications in Animal Behavior and Zoology. Since getting back into education, she has found her love for learning, making SRSCC the perfect fit for her new passion.

Emily recently moved from Hampshire and set up her new roots in the Lancaster area where she also volunteers with Cats Protection. Emily relocated to be with her longtime partner, and they aim to travel the world as much as possible. She enjoys reading, playing video games, and watching an array of true crime documentaries.

Jen Shepherd

Admin and Customer Service Manager

Jenn completed her Apprenticeship in Business and Administration in 2008 and has since built upon a foundation of knowledge and skills in the administration and customer support areas.

Jenn has a degree, as well as a master’s degree, in English which have helped support her commitment to compliance and attention to detail.

Since returning to work from maternity leave in 2020, Jenn has worked in education settings and has an in-depth knowledge on Safeguarding and Child Protection, which she believes is a key part of all employees’ role when working with learners.

Outside of work, Jenn lives with her husband and two young daughters. She had her first book published in 2022 and advocates for the mental wellbeing of new parents.

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Michelle Whalley

Course Progress Mentor

Michelle graduated from Liverpool John Moore’s University in 2003 with a BA(HONs) in Physical Education, Sport, Dance and English, with Qualified Teacher Status. Michelle now holds 20 years’ experience of working in education. Her experience to date is hugely diverse, with a love for learning and striving for excellence across all areas of her life developed from when she was a young girl, representing her country at Athletics. It was from this platform Michelle developed a disciplined approach to every tasks set of her. During her time in teaching, she has taught a wide range of subjects, been a pastoral leader, and led ITT programmes.

Michelle prides herself on her ability to get the best possible outcomes out of people. This has been proven not only in the time she’s spent in education, but also in the set up and running of her own business.

Working in a fast-paced environment, especially becoming a Head of Year as well as teaching has consistently challenged her and ensured she’s flexible and adaptable

Tom Himsworth

Tom Himsworth

Administrative Assistant

Tom graduated from Edgehill University in 2015 with a degree in Creative Writing. After Tom’s journey through university, he worked extensively within the Healthcare sector in mostly administrative roles. It was here that he found his natural organized and observant manner was best suited as it allowed him to understand how each work environment operated, and where processes, customer service and communication could be improved for the benefit of everyone. Throughout his working life, Tom has gained experience with varying mental health conditions and is passionate about advocating the importance of mental health support and well-being. He is currently looking into various volunteer schemes to help champion mental health awareness. Along with this, Tom is an avid writer and is usually working on a story or two and is passionate about learning more about all forms of creative media.
Estelle Marsden

Estelle Marsden

Customer Support Coordinator

Estelle has completed apprenticeships in both Business Administration and Customer service. Her first Role after leaving school was a receptionist at a Podiatrist and that is where she found her passion for helping people and providing positive customer experiences. After 4 years she then moved into retail where her skills progressed further. Estelle has several years’ experience in a customer facing environment, which has led her to the role of Customer Support Coordinator here at SRSCC. Estelle is hoping to expand her expertise further and progress with SRSCC. Other than her passion for Customer Service. Estelle enjoys walking, Hiking, and exploring in her free time. She also enjoys going to the theatre and watching true crime. Estelle likes to spend most of her time with family and friends.
SRSCC Staff Images Ashlee Scribbins

Ashlee Scribbins

Office Administrator

Ashlee has joined the SRSCC team as an Office Administrator, and with a level 2 and 3 in Business Administration, she fits right in!

Ashlee has a wide range of experience from working as a Legal Secretary for the Royal Air Force to managing a team. Ashlee is eager to use her customer service and business administration skills for her new role at SRSCC.

Declan Hemingway

Marketing Manager
Declan joined SRSCC in 2020 after graduating from University studying BSc Business and Management with Marketing, achieving a 2:1. Declan was looking for a role in Business Development to put his knowledge and education to the test by liaising with potential and existing learners through building customer relationships and understanding their requirements. After just over a year and a half at SRSCC, Declan has moved into the role of Marketing Manager. His aim is to increase brand awareness of SRSCC, generate new business leads, and co-ordinate marketing strategies & projects.