An Interview with: Mandy Johnston, Head of Category (Catering and Sustainable Procurement) at The University of Liverpool

SRSCC CEO Susan Rashid recently met with Mandy Johnston, Head of Category (Catering and Sustainable Procurement) at the University of Liverpool, to discuss social value, sustainability, and the evolving impact of the Procurement Reform Act on procurement practices.

How do you define social value within the context of purchasing decisions, and why is it important to consider in your buying process?

Since putting a direct focus on sustainability at The University of Liverpool, the procurement department has thrived at embedding it into their practices and processes. Having appointed myself, Mandy Johnston, Head of Category for Catering and Sustainable Procurement Manager, in April 2023 as part of their ambitious targets set out in the current Climate Action Plan and Strategy 2031, work soon began identifying what needed to be achieved. Attention quickly focused on embedding sustainability across 5 key principles; People, Policy & Strategy, Procurement Process, Engaging Suppliers and Measure and Reporting. Social value sits central to these areas, making a positive impact on our staff, students and community around us when procuring goods and services.

Suppliers awarded via a tender process must show they are working towards positive social value. We’ve engaged NETpositive Futures and use their Supplier Engagement System, which encourages suppliers to consider 5 key areas of sustainability:

  • Modern Slavery Statement
  • Ethical Business Practice
  • Climate Emergency (including carbon reduction and net zero)
  • Equality, Diversity & Inclusion
  • Social/Community Contribution

 

Many collaborative suppliers already meet our social value objectives set out in their individual action plans, created in the Supplier Engagement System.

Can you provide an example of a recent procurement where social value played a significant role in your decision-making process? What specific factors influenced your choice? Where is the demand for this coming from?

Within the procurement department, we carry out a high-value tender process. Whilst conducting this process or utilising Public Sector framework agreements, social value must play a fundamental part in the procurement process.

It should be considered as early as possible, ideally in the pre-procurement/development phase. These decisions will be vital for overall performance throughout the contract period. The category manager will liaise with key internal and external stakeholders, as well as research the marketplace, to help decide what social value might look like for each category.

Factors that influence this choice depend on the category. For instance, with a recent catering project for fruit and vegetables, during the procurement process, we looked at regenerative farming practices to ensure that the suppliers we procure from have access to farmers who are making innovative decisions to create a better planet.

We’ve also recently renewed the vending contract with a supplier who interacts with the local community by engaging with student ambassadors to help promote their service.

I would like to say the demand for this is just sector-wide; however, it goes beyond this. Yes, stakeholder pressure is at the forefront of our decisions, but as climate change is occurring on a more rapid scale than predicted, we must introduce futuristic innovations to make significant differences sooner rather than later.

The University’s Strategy 2031, the recently released Social Value Manifesto for Liverpool City Region, and the new Procurement Strategy due at the end of 2024 will also promote social value in the local community. The new procurement strategy will help embed social value into the procurement process to ensure internal and external stakeholder buy-in. Students want to see the University of Liverpool make conscious decisions when procuring goods and services to protect their future.

When evaluating products or services, what indicators or criteria do you use to assess their social impact or contribution to societal well-being?

Although we now weight/score most Social Value questions within the tender process, it should always be evaluated from a quality point. This is to ensure SMEs get the same opportunity as large, global companies who have the capacity and money to create apprenticeship placements, for instance, whereas SMEs may only be able to offer training to upskill current staff. Both situations contribute to the growth of new skills, but in different ways that suit their capacity and resource, and when evaluating proposals, scores are based on how well each supplier contributes and on innovation.

As we’ve already established, social value can be summed up as the positive effects derived from a procurement project that go beyond just direct economic benefits. Other considerations are:

Local economy – money that stays within the local community and local supply chains, local job creation, and opportunities to upskill local workforces.
Environmental – carbon emission reductions (not offsetting; this shouldn’t be considered a benefit unless it has been thoroughly investigated), and biodiversity.
Wellbeing & Social – providing, as a minimum, the real living wage, supporting staff around mental health and wellbeing, and providing community spaces.

How do you balance social value with other factors such as price, quality, or convenience when making purchasing decisions?

With the new Procurement Reform 2023 Act focusing on Most Advantageous Tender (MAT) rather than Most Economically Advantageous Tender (MEAT), there is a shift from price being the main focus when procuring goods.

The demands on both demonstrating and improving social value continue to grow. This means suppliers are having to look closely at how to allocate their resources most efficiently to maximise social value. As this shift grows, the weighted score within the tender process will continue to focus more heavily on social value to ensure the emphasis remains.

In your opinion, what role should businesses play in addressing social issues or promoting positive social change? And how should they do it?

Although some businesses struggle to put importance on sustainability, social value has the influence to address challenges such as recruiting and retaining talented staff, building brand reputation, and reducing greenhouse gas emissions, whilst still hopefully allowing them to make a profit.

In many cases, it will help businesses gain a competitive advantage, improve business operations, increase confidence among stakeholders, and reduce the risks of negative outcomes.

They can do this by placing social value at the core of their business and procurement and by being transparent about the social impacts their organisation is going to have on their local community. They should look to record their results.

How do you stay informed about the social impact of the products or services you buy? Do you rely on specific sources or platforms for information?

Category Management – all category managers have access to sustainability portals within their specific industries via Higher Education consortia. Staff are encouraged to attend these either face-to-face conferences or via webinars to enhance their industry knowledge.

NETpositive Futures Supplier Engagement Tool
The University of Liverpool engaged with NETpositive Futures to help embed sustainability in the procurement department. The NETpositive Futures Supplier Engagement Tool is used widely within the HE sector and is seen as a holistic approach to embedding sustainability within the supplier portfolio. The tool is very suited to SMEs as it is free to suppliers and provides advice on how to embed social value into their organisation.

Once registered, suppliers focus on five key areas:

pic1

• Modern Slavery Statement
• Ethical Business Practice
• Climate Emergency (including carbon reduction and net zero)
• Equality, Diversity & Inclusion
• Social/Community Contribution

Supplier action plans generated from the system are monitored and managed throughout a contract period. We recognised the top 100 suppliers by spend, and 58 of the 100 suppliers have a plan on the SE Tool, equalling 58% uptake. Moving forward, category managers will be looking at supplier plans within their category more frequently and will be reviewing, at least on an annual basis, high-risk/spend suppliers that aren’t captured on a Public Sector framework agreement.

pic2

NETpositive Futures Net Zero Carbon
The UK is committed by law to meet Net Zero by 2050, and the University of Liverpool by 2035. These ambitious climate actions are vital to ensure that we limit the average global temperature rise to well below 2°C, thereby preventing the most dangerous impacts of climate change.

The Net Zero Carbon Tool has been developed for the Higher Education sector to calculate supply chain emissions and to understand how suppliers are responding to the shared challenge of climate change.
We’ve invited high spend/impact suppliers to calculate and share more detailed carbon data by asking them to:

  • Join the enhanced Net Zero Carbon Project.
    Participate in the 12-month project by registering and sharing details on your carbon emissions.
  • Prioritise reducing supply chain (scope 3) emissions with our support.
  • Annually submit scope 1+2 emissions data, using the free Net Zero Carbon Supplier Tool for a bespoke carbon reduction plan.

IBIS Reports – In terms of market research, we are currently investigating IBIS World, a market intelligence tool for many categories. This will allow category managers to build up a picture of their area. For instance, they can see if a marketplace is at the infant or mature stage, who the big players are, what barriers exist within the industry, and how ESG affects that particular category. All the information from various sources is captured in one location. We can advise our internal stakeholders of the current trends within each market. Also, if we are purchasing something irregular, e.g., a tractor, these reports provide research into the opportunities and threats within each supply chain.

What do you believe are the biggest challenges or obstacles in integrating social value considerations into mainstream consumer behaviour, and how do you think they can be overcome?

Social value is not understood the same way across different sectors, organisations, or departments, which leads to a lack of knowledge and understanding of its impact on an organisation. This is possibly due to the lack of knowledge on how to develop strategies to embed social value across new procurement projects.

There is a lack of knowledge and understanding when it comes to measuring social value outcomes. There are a number of measurement tools being widely used across the public sector for measuring social value; however, we at the University of Liverpool use the NETpositive Supplier Engagement system, which is also used by others within the HE sector.

One of the biggest barriers is cost; however, improving social value in organisations and new projects doesn’t always require additional capital. Many opportunities can include it without additional cost and can, in some cases, create financial value. The University of Liverpool procurement department hopes to engage with apprentices in the near future. Utilising members from the local area to grow their knowledge on what to look for when procuring goods and services that consider social value as a forefront would be beneficial socially and economically.

Although I’ve mentioned solutions for overcoming barriers to driving social value in procurement, there is much more work to be done by organisations, sectors, and worldwide to meet these challenges.

A huge “Thank You” to Mandy Johnston for talking to us about her efforts in driving positive change through sustainable procurement practices.

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An Interview with: Mandy Johnston, Head of Category (Catering and Sustainable Procurement) at The University of Liverpool
2024-07-01T10:11:27+00:00
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Laura Killeen

Sales Executive

Laura has over 10 years of client focused experience in Sales, Marketing, Customer Service and Education. Laura completed Business Studies at Runshaw Adult College before successfully achieving a First Class Honors Degree in Tourism and Events Management at the University of Central Lancashire.

Laura joined SRSCC in 2021, previously supporting our Customer Service and Progress Mentor Team to provide academic and practical support for learners and employers on their apprenticeship journey.

In 2022 Laura embarked on her backpacking travels across South-East Asia before getting a real ‘travel bug’ and making her way to Australia where she lived and worked in Melbourne, Brisbane and road tripped along the West Coast in a roof top tent. After 18 months of travelling, she is back with us at SRSCC and settled back into home life!

Laura is now thrilled to join our business development team as sales executive. With an extensive sales background and familiarity with our courses and values, Laura is extremely passionate to provide guidance and support to potential learners and employers.

In her spare time Laura loves the outdoors, camping, festivals, mindfulness and travel.

Daniella Coelho

Customer Engagement Co-ordinator

Daniella joined the SRSCC team in July 2024 as a Customer Engagement Co-Ordinator Apprentice.

Bringing a wealth of experience from her 7-year career in customer service as a retail assistant, she is dedicated to developing her leadership and management capabilities in a business administration role.

In her free time, Daniella enjoys playing the drums, going on walks, and spending time with family, friends and two cats – Bobby and Buster.

Mark Hansbro

Progress Mentor and Functional Skills Tutor

Mark has 25 years learning and development experience gained whilst working for globally and nationally recognised organisations.

Having left school with grades that afforded him very few work opportunities Mark enrolled at Huddersfield Technical College. In his first year he was awarded the J I Case Europe Prize for student of the year, a turnaround his school teachers could not have predicted.

Following his time at Huddersfield Technical College Mark went onto graduate from Leeds Metropolitan University with a BA (Honours) in Business Studies, Huddersfield University with a PGCE in Further Education, and the CIPD with a Certificate in Training Practice.
Given the opportunities qualifications and subsequent work opportunities afforded to him Mark is driven to continually develop himself and those he is mentoring. Knowing that qualifications open doors and provide choices and opportunities for his apprentices / learners, as they did for him.

In his leisure time Mark enjoys:

  • Spending time with his Wife, teenage Son and young Cockerpoo.
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  • And following his football team, home and away.

Shannon Martin

Assessment Coordinator

Shannon joined the SRSCC Team in April 2024 as an Assessment Coordinator.

Following a career in Administrative roles and in Invoice Finance as a Relationship Manager, Shannon was ready for a career change and is looking forward to using her previous experience and transferable skills in this new role. Shannon is a keen learner and is excited to expand her skills at SRSCC.

Outside of work Shannon enjoys spending time with her family and friends, reading, and going on long country walks with her dog.

Matthew Johnston

Operations Manager

Matthew is a dedicated individual who has devoted 24 years of his life to serving as a Combat Medic, providing critical care and support in high-pressure situations.

Transitioning into a new chapter, he embarked on a career shift in February 2024, joining SR Supply Chain Consultants with a wealth of experience and knowledge in logistics management.

Matthew’s academic journey has been marked by his commitment to learning and growth, culminating in the attainment of a upper second Bachelor of Science (Hons) degree in logistics management. This academic foundation complements his extensive practical experience, which includes roles as an operations manager and a facilities manager.

With a unique blend of field expertise, strategic thinking, and managerial acumen, Matthew is poised to make significant contributions to SRSCC, leveraging his diverse skill set to drive efficiency and excellence in his new role.

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Operations Coordinator

In December 2023, Jack became an integral part of SRSCC as an Operations Coordinator.

His expertise lies in auditing processes and devising innovative solutions to improve areas with growth potential. He excels in comprehending and refining systems and procedures, consistently recognising opportunities for streamlining and automation.

Jack has exceptional communication skills, refined during his English Literature degree at the University of Liverpool, which facilitate his ability to articulate ideas effectively.

Detail-oriented and equally focused on the big picture, Jack applies his meticulous organisational skills to all facets of a framework, identifying the most efficient strategies for achieving both personal and collective aims.

His methodical approach and strategic thinking make Jack an indispensable asset, contributing to the team’s effectiveness and the achievement of organisational goals.

Sophie Drew

Operations Coordinator

Sophie joined the SRSCC Team in December 2023 as one of our Operations Coordinators.


Hailing from the picturesque county of Norfolk, she has 10 years of Administration experience, having most recently worked in Further Education.


Beyond the office walls, you’ll often find Sophie in the gym, or baking something up in the kitchen. She loves to spend time with family, friends and her two dachshunds – Digby and Bernie.

Kelly Little

Safeguarding and Prevent Lead

Kelly joined SRSCC in December 2023 as Safeguarding & Prevent Lead.

Kelly has worked in education for over 13 years, and has safeguarding and teaching experience ranging from Early Years right through to Higher Education.

Outside of work, Kelly enjoys spending time with her family and exploring different countries.

Amanda Wilson

Customer Success Manager

Amanda was delighted to join the SRSCC team in November 2023 as a Customer Success Manager. Amanda comes to us as a seasoned Area Manager with over 10 years of management expertise and a strong background in customer service spanning over 15 years. Amanda is a dedicated professional holding NVQ Level 3 in Management and Customer Service and is committed to driving excellence in both leadership and customer relations.

Outside of work, Amanda enjoys spending time with her family, walking her 2 dogs (which she adores) and reading.

Rachel Hampson

Progress Mentor and Functional Skills Tutor

Rachel was delighted to join SRSCC in November 2023 in her role as a Progress Mentor and Functional Skills Tutor.

Rachel has been teaching for over 15 years and her experience ranges from teaching young offenders and adults in Prison Education to Curriculum management in a Large FE college. Rachel has dedicated much of her career to teaching students who lack confidence in English and helping them overcome barriers preventing them from achieving. Rachel also tutors in her spare time and finds it very rewarding.

Outside of work, she likes to spend time with her family, go on holidays, but would love to see more of the world!

Victoria Prescott

CIPS Tutor

Victoria has a passion for teaching and mentoring that has consistently been a driving force in her career. She has conducted in-house training, developed educational materials, and mentored team members to help them excel in their roles. Victoria believes that effective teaching involves not only imparting knowledge but also fostering critical thinking, problem-solving, and adaptability – skills that are essential in the world of procurement.

With over a decade of hands-on experience in procurement, throughout her career, Victoria has successfully managed procurement processes, negotiated complex contracts, and redesigned supply chain processes to optimise performance for various organisations. Her experience spans across industries, and she has a proven track record of achieving cost savings and improving operational efficiency.

Victoria is enthusiastic about her role in guiding students toward a deeper understanding of procurement and preparing them for successful careers in the field. Her goal is to inspire the next generation of buyers and supply chain professionals, equipping them with the knowledge and skills they need to thrive in life and business.

She studied and passed her MCIPS with SR Supply Chain Consultants. Her training with the organization exposed her to its unique approach to problem-solving, customer service, and innovation. Victoria had the privilege of learning from seasoned professionals within the company, benefiting from their wealth of experience and expertise. This experience has not only enhanced her professional skills but has also instilled in her a deep appreciation for the company’s values and commitment to excellence.

Jessica Hogg

Administration Assistant

Jess went to college straight after school in Sheffield studying Health and Social care. She then moved to Blackburn and went onto University study Teaching and Learning Support and Education Studies- which she graduate from with a 2:1.

Jess worked within Customer Services whilst at University, and enjoyed being able to help assist clients. Jess’ next step was working in schools as a Teaching Assistant, giving her vast experience working with children who have SEMH needs. This helped her develop many skills and expanded her understanding in regard to the education sector. 

During her spare time Jess likes to go on days out with her husband and their daughter, going back to Sheffield to see her friends and family and taking her German Shepherd out on long walks in the countryside.  

Chloe Scott

Customer Success Manager

Chloe has a diverse professional background, starting her career as a Nursery Nurse Apprentice, where she completed her apprenticeship. She subsequently gained a wealth of experience in various roles including being a Nanny, a Sales Advisor and most recently as an Accommodation Coordinator.

During her time working in the nursery sector, she gained invaluable experience with Ofsted standards and requirements, which she skillfully navigated to ensure the nursery met all required benchmarks. Her adaptability and resilience are evident as she transitioned through several fields due to varied circumstances such as completion of her apprenticeship and the shifting dynamics of the COVID-19 pandemic.

She’s shown a remarkable commitment in every role she’s held, notably in her most recent employment as an Accommodation Coordinator. There, she managed a wide range of responsibilities including handling student complaints, coordinating with external contractors, and organising accounts and much more.

Outside work Chloe lives with her husband, 2 dogs and 3 cats. Chloe is a big advocate for animal welfare and mental health wellbeing.

Claire Dodd

Progress Mentor and Functional Skills Tutor

Claire graduated from Edge Hill University in 1997 with a BA (Hons) Degree in Social Studies with Qualified Teaching Status. During her time in the teaching profession, she predominantly worked as a class teacher with primary school age children. 4 years ago, she changed her role to a Teaching Assistant (Level 3) and set up her own home tutoring business, in the evenings, teaching children up to Year 10.

Outside of work, Claire enjoys going away in her motorhome for weekend breaks, going to the gym and walking her lively sausage dog.

Megan Pepper

Learner Engagement Mentor

Megan graduated in 2021 from Edge Hill University with a 1st class degree in BSc (hons) Child and Adolescent Mental Health and Wellbeing. During her time studying, I volunteered at a local youth centre where she worked with a range of young people through art and creative activities.

Since graduating, Megan’s worked in further education supporting students with SEND. This has given her a strong passion for supporting all students to overcome any barriers to their learning, promoting their independence and positive wellbeing to help them to succeed. Megan is excited to be working at SRSCC to apply her skills and knowledge to support learners in achieving the best outcomes.

In her spare time, you can always find Megan reading a book or practicing yoga and meditation- which has become such a positive start to her day. She loves keeping an active and busy lifestyle when not looking after her three guinea pigs, who definitely rule the house!

Gemma Crowhurst

Business Development and Account Manager

Gemma is delighted to have joined our Business Development Team in May 2023

In the past, Gemma’s job roles have been varied and she has vast experience in a number of different managerial roles.

Gemma has excellent customer service skills and experience in sales and account management.

In her spare time, she enjoys spending time with her family and going for walks with her 2 little dogs.

Every Thursday Gemma also teaches children dance and organises a show annually.

Eileen Moran

Quality and Compliance Manager

Eileen joined the SRSCC Team in 2023 as Quality and Compliance Manager. Having worked in the training and Apprenticeship industry for over 23 years, she has a particular focus on compliance and training.

Her key strengths include reviewing and the implementation of company policy and procedures, to ensure they are fit for purpose and meet regulatory requirements.

Eileen has a good all-round knowledge of the training industry and has been heavily involved in the preparation and planning of OFSTED, ESFA and Awarding Body on-site visits.

She describes herself as ambitious, dedicated and an excellent communicator with a real passion for improving the quality of occupational training.

Alison Hogg

Apprenticeship Progress & Guidance Manager

Alison has over 25 years experience in the government funded training industry, working across a number of occupational sectors and funding streams, including Apprenticeships and short courses.

She looks forward to sharing her knowledge and experience at SRSCC to enhance the already established Apprenticeship programmes and to further enhance her own knowledge in the procurement sector.

Linda Wilson

Progress Mentor and Functional Skills Tutor

In 2005, Linda decided to change her career from management to training, gaining a position with a training organisation, delivering full Apprenticeship’s which included NVQ’s and Functional Skills qualifications, later progressing to Internal Verifier, supporting the quality of other Assessors.

In 2017 she became a Functional Skills Tutor at HMP establishments, continuing until the 2020 Covid19 lockdowns.

She has since worked as a Careers Advisor on a National Careers Service contract, and as a Financial Wellbeing Mentor, supporting the Probation Service.

In her new role as Progress Mentor and Functional Skills Tutor with SRSCC, Linda is looking forward to using her knowledge and skills to give guidance and support to others.

Anjali Riley

Progress Mentor and Functional Skills Tutor

Anjali graduated from Edge Hill University in 1993 with a BA (Hons) in English with Qualified Teacher Status. She worked as a primary school teacher and supply teacher for over 25 years in different schools located in Derbyshire and Lancashire. In addition to her teaching qualifications, Anjali also holds TEFL and mentor certifications. She has also have volunteered with Lancashire Women, a charity that aids women in returning to employment, and worked at a local Barnardo’s shop alongside this.

Anjali’s aim is to apply her teaching knowledge and experience to her mentoring position by supporting, guiding, and assisting learners in accomplishing their goals.

Maddy Grant

Marketing Manager

Maddy graduated from Huddersfield University in 2009 with 2:1 in drama. She went on to travel and work in various customer-facing roles around the world. After returning to the UK, Maddy found her passion for marketing and social media and has supported companies as they look to grow their brand both nationally and international. 

Maddy is currently studying for the CIM Level 6 Digital Marketing Diploma.

Outside of work, Maddy can be found running around a hockey pitch or going for muddy walks with her husband and kids. 

Matthew Shepherd

Progress Mentor and Functional Skills Tutor

With over fifteen years’ experience in the education sector, Matthew is passionate about enabling learners to achieve their potential and breaking down barriers that may exist in ones learning journey.

Matthew graduated from Manchester Metropolitan University in 2008 with an BA(Hons) in Politics before moving into employment as a Special Educational Needs Teaching Assistant. After a number of years in this position, Matthew gained his Qualified Teaching Status at St Mary’s University, before taking up a primary teaching post. In addition to classroom teaching, Matthew developed in his role as a middle-leader by heading the Physical Education, Religious Education and RSHE departments.

In his spare time, Matthew enjoys playing a number of sports such as football, golf and cricket, riding various types of heritage trains and buses, and is a keen reader of anything historical.

Matthew prides himself on his ability to get the best possible outcomes for his learners and has a proven track-record of achieving great results whilst giving people the tools they need to continue their learning as they move onto the next stage in their career.

Humayra

Humayra Patel

Administrative Assistant
Humayra’s first role after finishing college was as a Customer Service Advisor, where she developed her customer service & admin skills, helping her progress into a Senior Sales Advisor role. After 5 years, Humayra went on to work in a Bank as a Customer Financial Assistant, helping customers who were struggling financially. Humayra is now an Administration Assistant at SRSCC and is hoping to work towards a role in HR. Outside of work, Humayra has a passion for travelling and enjoys water hikes.

Emily Kitson

Administrative Assistant

Emily went straight into work after finishing school, working in the customer service sector for six years. After some time, Emily returned to studying alongside for her role in customer service and completed her qualifications in Animal Behavior and Zoology. Since getting back into education, she has found her love for learning, making SRSCC the perfect fit for her new passion.

Emily recently moved from Hampshire and set up her new roots in the Lancaster area where she also volunteers with Cats Protection. Emily relocated to be with her longtime partner, and they aim to travel the world as much as possible. She enjoys reading, playing video games, and watching an array of true crime documentaries.

Ruth Rogers

Ruth Rogers

Tutor

With over 25 years procurement and business practitioner experience, Ruth is passionate about engaging with students of all levels and making learning fun and enjoyable for all.

Ruth started her career in automotive via a company traineeship at Peugeot in 1990 and this is where she decided that purchasing was her niche. Following on from her degree Ruth has worked in various companies within the automotive and telecommunications sectors, particularly GPT, Marconi, ID Data Systems and JLR as a buyer progressing to senior management positions, and latterly designing, developing and delivering training courses for procurement within JLR.

In 2002 Ruth decided to move into the education sector delivering teaching and training in a wide range of Business, Strategy, Management, Operations & Supply and HR modules at Coventry University. This was combined with CIPS teaching delivery at City College Coventry across a wide range of the syllabus at all levels and becoming CIPS Course Manager. She was responsible for her and the team taking the college from a “Highly Commended” provider to a “Centre of Excellence”. Alongside this she has worked with CIPS as an assessor for 16 years, through syllabus changes for a variety of modules, specialising in Management in the Procurement Function and been an assessor on the Corporate Award Programme.

During her time working she has studied a BA Honours Degree in Business Information Technology, MBA in International Business and PGC in Teaching and Learning in Higher Education along with MCIPS and attaining Chartered Status. Having a combined knowledge of working in Further Education and Higher Education has provided Ruth with a broad spectrum of education subject knowledge in addition to Procurement Professionalism. Having a combined experience of procurement practice, business and education enables Ruth to give real life examples from experience within different organisational sectors that students can relate easily to.

Rachel Beardwell

Finance Officer

After being on maternity leave for a couple of years, Rachel decided it was time to pursue a career in Accounting and Finance. Rachel started studying her AAT Level 2 in 2022 and aims to continue studying her AAT course through to Level 3 and 4.

Outside of work, Rachel enjoys spending time with her family and friends, going on long walks and shopping.

Jen Shepherd

Admin and Customer Service Manager

Jenn completed her Apprenticeship in Business and Administration in 2008 and has since built upon a foundation of knowledge and skills in the administration and customer support areas.

Jenn has a degree, as well as a master’s degree, in English which have helped support her commitment to compliance and attention to detail.

Since returning to work from maternity leave in 2020, Jenn has worked in education settings and has an in-depth knowledge on Safeguarding and Child Protection, which she believes is a key part of all employees’ role when working with learners.

Outside of work, Jenn lives with her husband and two young daughters. She had her first book published in 2022 and advocates for the mental wellbeing of new parents.

michelle whalley

Michelle Whalley

Course Progress Mentor

Michelle graduated from Liverpool John Moore’s University in 2003 with a BA(HONs) in Physical Education, Sport, Dance and English, with Qualified Teacher Status. Michelle now holds 20 years’ experience of working in education. Her experience to date is hugely diverse, with a love for learning and striving for excellence across all areas of her life developed from when she was a young girl, representing her country at Athletics. It was from this platform Michelle developed a disciplined approach to every tasks set of her. During her time in teaching, she has taught a wide range of subjects, been a pastoral leader, and led ITT programmes.

Michelle prides herself on her ability to get the best possible outcomes out of people. This has been proven not only in the time she’s spent in education, but also in the set up and running of her own business.

Working in a fast-paced environment, especially becoming a Head of Year as well as teaching has consistently challenged her and ensured she’s flexible and adaptable

Lucy Eckersley

Assessment Manager

After recently graduating university and achieving a first-class degree in Drama, Lucy wanted to apply her production management experience to an administration role in business. Having worked part time jobs as a waitress and office receptionist during her education, Lucy has good customer service skills and enjoys helping customers and clients by addressing their queries. Lucy is excited to be working at SRSCC and is keen to use her process driven way of working to increase the effectiveness of SRSCC’s administrative processes. In her free time, Lucy enjoys watching musicals and running. She also enjoys spending time outdoors, and loves going hiking from her caravan in the Yorkshire Dales.
Tom Himsworth

Tom Himsworth

Administrative Assistant

Tom graduated from Edgehill University in 2015 with a degree in Creative Writing. After Tom’s journey through university, he worked extensively within the Healthcare sector in mostly administrative roles. It was here that he found his natural organized and observant manner was best suited as it allowed him to understand how each work environment operated, and where processes, customer service and communication could be improved for the benefit of everyone. Throughout his working life, Tom has gained experience with varying mental health conditions and is passionate about advocating the importance of mental health support and well-being. He is currently looking into various volunteer schemes to help champion mental health awareness. Along with this, Tom is an avid writer and is usually working on a story or two and is passionate about learning more about all forms of creative media.
Estelle Marsden

Estelle Marsden

Customer Support Coordinator

Estelle has completed apprenticeships in both Business Administration and Customer service. Her first Role after leaving school was a receptionist at a Podiatrist and that is where she found her passion for helping people and providing positive customer experiences. After 4 years she then moved into retail where her skills progressed further. Estelle has several years’ experience in a customer facing environment, which has led her to the role of Customer Support Coordinator here at SRSCC. Estelle is hoping to expand her expertise further and progress with SRSCC. Other than her passion for Customer Service. Estelle enjoys walking, Hiking, and exploring in her free time. She also enjoys going to the theatre and watching true crime. Estelle likes to spend most of her time with family and friends.

Emma Jackson

Course Progress Mentor

Emma joined SRSCC in 2019 on a freelance basis taking on a teaching and learning consultancy role. She has 20 years of experience in education as a qualified teacher, working in adult learning, secondary and primary school settings in the UK as well as abroad, namely Japan, Hungary, and France. 

More recently Emma has been teaching yoga, resilience, and mindfulness in primary schools to promote the physical and mental well-being of both pupils and staff.

Being multi-lingual and having a zeal for communication, cultural exchange and life-long learning Emma jumped at the opportunity to join the company as a Course Mentor. Building a good rapport with her learners, supporting them to overcome any challenges on their apprentice journey and facilitating them to fulfil their potential is her motivation.

Cumbrian born and bred in the Lake District, Emma enjoys the outdoors. When not relaxing in tree pose, she is most at home trail running in the hills with her husband and dog. Having clocked up 4 marathons to date, the application of her long-distance running mindset of perseverance, determination, discipline and patience is key to supporting her learners in their studies.

SRSCC Staff Images Ashlee Scribbins

Ashlee Scribbins

Office Administrator

Ashlee has joined the SRSCC team as an Office Administrator, and with a level 2 and 3 in Business Administration, she fits right in!

Ashlee has a wide range of experience from working as a Legal Secretary for the Royal Air Force to managing a team. Ashlee is eager to use her customer service and business administration skills for her new role at SRSCC.

Declan Hemingway

Marketing Manager
Declan joined SRSCC in 2020 after graduating from University studying BSc Business and Management with Marketing, achieving a 2:1. Declan was looking for a role in Business Development to put his knowledge and education to the test by liaising with potential and existing learners through building customer relationships and understanding their requirements. After just over a year and a half at SRSCC, Declan has moved into the role of Marketing Manager. His aim is to increase brand awareness of SRSCC, generate new business leads, and co-ordinate marketing strategies & projects.