Short Procurement Courses (One Day)

We offer introductory courses designed for those with little to no experience, and more advanced courses focusing on specialist areas.

Developing Purchasing & Supply Skills with 1 Day CPD Courses

SR Supply Chain Consultants Ltd has contributed to developing the skills of those working in purchasing and supply for many years. Through our work within the industry we have developed a range of short courses specifically aimed at individual’s continuous professional development (CPD). Our courses range from basic introductions in key areas, to more detailed, specific skills.

As a Chartered Institute of Procurement and Supply (CIPS) Centre of Excellence all courses are developed in-line with current thinking and best practice.

Our trainers are practitioners with a wealth of procurement knowledge offering real life examples applying best practice in the workplace

Short purchasing courses are the perfect introduction

These courses have been designed to give a basic introduction to effective and efficient purchasing.  As a Chartered Institute of Procurement and Supply (CIPS) Centre of Excellence all courses are developed in-line with current thinking and best practice.

All our trainers are practitioners who offer a wealth of procurement knowledge and can offer real life examples on how best practice can be applied in the workplace.

Our short procurement courses

Responsible and Sustainable Procurement

Procurement is in control of the supply chain, as well as supplier appraisals and selection. When it comes to the modern environment, efficient and effective supply chains provide competitive advantage and value. As a result, it’s crucial that supplier selection is undertaken in a diligent manner and the Triple Bottom Line, (People, Profit, Planet) is adhered to. Furthermore, modern slavery must be eliminated from our supply chains, with local and SME suppliers considered, as we embrace social value, under the umbrella of responsible procurement.

Stakeholder Management for Procurement Professionals

Communication skills play a significant role in all supplier relationships when it comes to success. The fundamental purpose of this course is to provide delegates with a set of skills and techniques to assist them effectively with engagement and management of all types of stakeholders (both external and internal).

Introduction to Negotiation

Introduction to Negotiation Skills Training negotiation takes place consistently during all of our waking hours. This Introduction to Negotiation course, will provide participants with an understanding that we can all be adept at negotiating as effectively, negotiation follows a process which can be continually improved upon. The delegates will learn the stages of the process and be provided with vital tools and techniques to maximise their opportunity for success in any negotiation situation.

Improving your negotiation Skills

This course is designed to support existing negotiators as they look to improve and enhance their skills, by reviewing key tools and techniques relating to negotiation preparation. More importantly, delegates will gain further understanding of the behavioural side of negotiations, which is vitally important to success. Additionally, this course will provide delegates with a safe environment to practice their skills through a range of role play scenarios throughout the duration of the course.

Introduction to Category Management

Best practice procurement will always align with a procurement category management structure and strategy. This Introduction to Category Management course provides all delegates with the necessary tools and techniques that will enable them to develop and implement an effective and comprehensive category strategy.

Effective Inventory Management and Forecasting

In a world where “cash is king”, the challenge for the inventory manager is to consistently achieve high service levels (stock availability) with the lowest possible stock value! Participants of this course will be equipped with the tools and techniques to optimise their performance and supported to thoroughly understand the role of the inventory manager.

Effective Contract and Supplier Management

Effective and strategic supplier management is vital when it comes to the success of supply chain management. Significant value can be added or lost if a supplier is not managed effectively and therefore, the value developed in a contract will not be delivered fully if supplier management is not effective. This course will educate and inform participants with relation to the value and necessity of effective supplier / contract management. Concentrating on Supplier Performance Management (SPM), KPIs, SLAs, measures and control methods - we will move on to supplier relationship Management (SRM). From this, we will enable delegates to understand where this is appropriate, and how added value beyond the contract requirements can be extracted through working together with key supplier partners

Advanced Negotiation Skills Training

During a negotiation, you may need to “borrow” certain behaviour styles that do not come naturally to you, in order to achieve a result. Undertaking our Advanced Negotiation Skills Training course, will remarkably increase your own self awareness and enable you to fully understand your “go to” negotiation style. Making good use of the Strength Deployment Inventory (SDI) tool through a comprehensive range of assessments and exercises, you will understand your own core values, and what motivates you. More significantly, you will foster the ability to be able to “read” others and be able to influence negotiation situations where appropriate.

Preventing Modern Day Slavery in your Supply Chain

Studies suggest that more than 40 million people are enslaved around the globe, across over 100 countries, with the UK being in the top 6 countries of origin. This course is designed to enabled all delegates to understand in full, Modern Day Slavery and the 2015 Act, as well as how it affects all organisations and their procurement activity. Further to this, the course covers what your organisation can do to eliminate modern day slavery from your supply chain and how to implement preventative measures. All delegates will be provided with vital tools, models, techniques and processes, which can be implemented on their return to their organisation.

Managing and Mitigating Risk in your Supply Chain

You can significantly improve commercial awareness in relation to your supply chain and procurement team through providing excellent and thorough commercial overviews. In addition to this, you can take advantage of introductions to a range of market analysis tools and techniques, which are key for all supply chain and procurement practitioners. All delegates will gain essential value from this course, as you delve into key insights into stakeholder management, utilising internationally renowned models that will provide strong future development within your organisation.

Commercial Awareness for the Supply Chain and Procurement team

Drastically improve the Commercial Awareness of your Procurement and Supply Chain teams! Through providing excellent, comprehensive commercial overviews and introductions to a range of Market analysis tools and techniques, essential for all Supply Chain and Procurement practitioners – this course is truly valuable for all delegates. Together with key insights into Stakeholder Management utilising globally renowned models, this course will equip delegates well for their future development within their Organisation.

Finance for the Procurement and Supply Chain Team

All practitioners in any procurement and supply chain role require a strong understanding of all the financial aspects which can impact upon their role. Key elements of this course include the fundamentals of accounting, annual reporting, profit and loss, balance sheets, the principles of costing and pricing, as well as ratio analysis.

Understanding the Legal Aspects of Procurement

Although in an ideal world all things legal would be left to the “legal department”, not every company and organisation have the necessary department. Consequently, it is crucial that all members of the procurement/buying team have a clear understanding of contract and commercial law. This course offers delegates a strong introductory understanding of the legal aspects relating to procurement.

Specification Writing

The day is structured around real-life examples of best practice. This interactive specification writing training course will provide you with the key skills, structure and strategy to ensure you produce successful specifications every time.

Introduction to Public Sector Procurement

Specifically designed for the UK public sector, this introduction to Public Sector Procurement training course has been created to help anyone who is looking to enhance and develop their knowledge of procurement procedures, as well as improve their skills in the workplace. It is essential to provide delegates with an array of tools and practical applications to provide an effective procurement department. On completion of the course, the participant will have a comprehensive understanding of the roles and responsibilities required of a procurement department.

Preventing Modern Day Slavery in your Supply Chain – Public Sector

Can you be confident that there is no element of Modern Day Slavery in your supply chain? According to statistics, the UK is in the top 6 countries of origin, with over 40 million people estimated to be enslaved globally across over 100 countries. This key course provides participants with tools, techniques, processes, and more to implement effective change in their organisations. You will better understand modern day slavery and the 2015 Act, learning how it impacts upon all organisations and their procurement functions.

Generating Social Value & Preventing Modern Slavery through Effective Procurement

It is now a compulsory requirement for social value to represent a minimum of 10% of any tender evaluation score in the UK Public Sector, as per PPN (06/20). Combining effective procurement with a social value embedding strategy at its core, is a crucial way to achieve this. Throughout this course, delegates will gain a thorough understanding of the Social Value Act, as they learn about where it needs to be placed within an organisation alongside the impact of every step of the procurement process.

Adding Value though Effective Contract Management in the Public Sector

In relation to public sector organisations looking to secure and sometimes exceed the value that has been delivered by a procurement team obtaining the contract itself, effective contract management is critical. This course will equip the contract manager and other significant stakeholders with the fundamental skills, tools and techniques to manage suppliers efficiently and deliver the expected value from the contract, and sometimes extract further value through engaging in Supplier Relationship Management.

Competitive Dialogue – Negotiation in the Public Sector

Under EU procurement directives, negotiation doesn't occur in public sector procurement in most instances. Despite this, strong negotiating skills are still considered a crucial element of public sector procurement. Whether it's with internal stakeholders, colleagues, supply chains, we are all continuously negotiating. More pertinently, negotiation is critical where procurement is aligned with the procurement directives, i.e. in lower areas of spend and through competitive dialogue. Through arming public sector procurement delegates with fundamental negotiation skills, they will better understand areas such as preparation and planning, and will be provided with tools and techniques based on behavioural skills (including persuasion / influencing / conditioning etc).

Agile Procurement in the Public Sector

Agility is the characteristic that will enable procurement departments to advance and reach new heights in the future, as innovation propels expansion to beyond mere products and services and on to core business processes and strategies. Designed for procurement employees and their key internal stakeholders, this course will enable you to understand how to optimise and flex processes and boundaries which will secure increased value for your organisation.

Find The Right Short Procurement Course For Your Role

All our one day procurement courses are operated by our sister company SR Strategic Sourcing Ltd. To find out more visit their website by clicking the link below
Want to learn more about 1 day courses? Contact our team now
Start Your Qualification

The one day course is perfect for those new to procurement, as it helps gain knowledge for the procurement and supply chain industries. While these courses are suitable for gaining a quick overview of each topic, our other CIPS courses provide complete qualifications which are recognised by employers and organisations around the world.

To discover our accredited courses, click the button below. Alternatively if you have any questions you can contact our team on 01772 282555.

Jack Callaghan

Operations Coordinator

In December 2023, Jack became an integral part of SRSCC as an Operations Coordinator.

His expertise lies in auditing processes and devising innovative solutions to improve areas with growth potential. He excels in comprehending and refining systems and procedures, consistently recognising opportunities for streamlining and automation.

Jack has exceptional communication skills, refined during his English Literature degree at the University of Liverpool, which facilitate his ability to articulate ideas effectively.

Detail-oriented and equally focused on the big picture, Jack applies his meticulous organisational skills to all facets of a framework, identifying the most efficient strategies for achieving both personal and collective aims.

His methodical approach and strategic thinking make Jack an indispensable asset, contributing to the team’s effectiveness and the achievement of organisational goals.

Sophie Drew

Operations Coordinator

Sophie joined the SRSCC Team in December 2023 as one of our Operations Coordinators.


Hailing from the picturesque county of Norfolk, she has 10 years of Administration experience, having most recently worked in Further Education.


Beyond the office walls, you’ll often find Sophie in the gym, or baking something up in the kitchen. She loves to spend time with family, friends and her two dachshunds – Digby and Bernie.

Kelly Little

Safeguarding and Prevent Lead

Kelly joined SRSCC in December 2023 as Safeguarding & Prevent Lead.

Kelly has worked in education for over 13 years, and has safeguarding and teaching experience ranging from Early Years right through to Higher Education.

Outside of work, Kelly enjoys spending time with her family and exploring different countries.

Amanda Wilson

Customer Success Manager

Amanda was delighted to join the SRSCC team in November 2023 as a Customer Success Manager. Amanda comes to us as a seasoned Area Manager with over 10 years of management expertise and a strong background in customer service spanning over 15 years. Amanda is a dedicated professional holding NVQ Level 3 in Management and Customer Service and is committed to driving excellence in both leadership and customer relations.

Outside of work, Amanda enjoys spending time with her family, walking her 2 dogs (which she adores) and reading.

Rachel Hampson

Progress Mentor and Functional Skills Tutor

Rachel was delighted to join SRSCC in November 2023 in her role as a Progress Mentor and Functional Skills Tutor.

Rachel has been teaching for over 15 years and her experience ranges from teaching young offenders and adults in Prison Education to Curriculum management in a Large FE college. Rachel has dedicated much of her career to teaching students who lack confidence in English and helping them overcome barriers preventing them from achieving. Rachel also tutors in her spare time and finds it very rewarding.

Outside of work, she likes to spend time with her family, go on holidays, but would love to see more of the world!

Victoria Prescott

CIPS Tutor

Victoria has a passion for teaching and mentoring that has consistently been a driving force in her career. She has conducted in-house training, developed educational materials, and mentored team members to help them excel in their roles. Victoria believes that effective teaching involves not only imparting knowledge but also fostering critical thinking, problem-solving, and adaptability – skills that are essential in the world of procurement.

With over a decade of hands-on experience in procurement, throughout her career, Victoria has successfully managed procurement processes, negotiated complex contracts, and redesigned supply chain processes to optimise performance for various organisations. Her experience spans across industries, and she has a proven track record of achieving cost savings and improving operational efficiency.

Victoria is enthusiastic about her role in guiding students toward a deeper understanding of procurement and preparing them for successful careers in the field. Her goal is to inspire the next generation of buyers and supply chain professionals, equipping them with the knowledge and skills they need to thrive in life and business.

She studied and passed her MCIPS with SR Supply Chain Consultants. Her training with the organization exposed her to its unique approach to problem-solving, customer service, and innovation. Victoria had the privilege of learning from seasoned professionals within the company, benefiting from their wealth of experience and expertise. This experience has not only enhanced her professional skills but has also instilled in her a deep appreciation for the company’s values and commitment to excellence.

Jessica Hogg

Administration Assistant

Jess went to college straight after school in Sheffield studying Health and Social care. She then moved to Blackburn and went onto University study Teaching and Learning Support and Education Studies- which she graduate from with a 2:1.

Jess worked within Customer Services whilst at University, and enjoyed being able to help assist clients. Jess’ next step was working in schools as a Teaching Assistant, giving her vast experience working with children who have SEMH needs. This helped her develop many skills and expanded her understanding in regard to the education sector. 

During her spare time Jess likes to go on days out with her husband and their daughter, going back to Sheffield to see her friends and family and taking her German Shepherd out on long walks in the countryside.  

Chloe Scott

Customer Success Manager

Chloe has a diverse professional background, starting her career as a Nursery Nurse Apprentice, where she completed her apprenticeship. She subsequently gained a wealth of experience in various roles including being a Nanny, a Sales Advisor and most recently as an Accommodation Coordinator.

During her time working in the nursery sector, she gained invaluable experience with Ofsted standards and requirements, which she skillfully navigated to ensure the nursery met all required benchmarks. Her adaptability and resilience are evident as she transitioned through several fields due to varied circumstances such as completion of her apprenticeship and the shifting dynamics of the COVID-19 pandemic.

She’s shown a remarkable commitment in every role she’s held, notably in her most recent employment as an Accommodation Coordinator. There, she managed a wide range of responsibilities including handling student complaints, coordinating with external contractors, and organising accounts and much more.

Outside work Chloe lives with her husband, 2 dogs and 3 cats. Chloe is a big advocate for animal welfare and mental health wellbeing.

Claire Dodd

Progress Mentor and Functional Skills Tutor

Claire graduated from Edge Hill University in 1997 with a BA (Hons) Degree in Social Studies with Qualified Teaching Status. During her time in the teaching profession, she predominantly worked as a class teacher with primary school age children. 4 years ago, she changed her role to a Teaching Assistant (Level 3) and set up her own home tutoring business, in the evenings, teaching children up to Year 10.

Outside of work, Claire enjoys going away in her motorhome for weekend breaks, going to the gym and walking her lively sausage dog.

Megan Pepper

Learner Engagement Mentor

Megan graduated in 2021 from Edge Hill University with a 1st class degree in BSc (hons) Child and Adolescent Mental Health and Wellbeing. During her time studying, I volunteered at a local youth centre where she worked with a range of young people through art and creative activities.

Since graduating, Megan’s worked in further education supporting students with SEND. This has given her a strong passion for supporting all students to overcome any barriers to their learning, promoting their independence and positive wellbeing to help them to succeed. Megan is excited to be working at SRSCC to apply her skills and knowledge to support learners in achieving the best outcomes.

In her spare time, you can always find Megan reading a book or practicing yoga and meditation- which has become such a positive start to her day. She loves keeping an active and busy lifestyle when not looking after her three guinea pigs, who definitely rule the house!

Gemma Crowhurst

Business Development and Account Manager

Gemma is delighted to have joined our Business Development Team in May 2023

In the past, Gemma’s job roles have been varied and she has vast experience in a number of different managerial roles.

Gemma has excellent customer service skills and experience in sales and account management.

In her spare time, she enjoys spending time with her family and going for walks with her 2 little dogs.

Every Thursday Gemma also teaches children dance and organises a show annually.

Eileen Moran

Quality and Compliance Manager

Eileen joined the SRSCC Team in 2023 as Quality and Compliance Manager. Having worked in the training and Apprenticeship industry for over 23 years, she has a particular focus on compliance and training.

Her key strengths include reviewing and the implementation of company policy and procedures, to ensure they are fit for purpose and meet regulatory requirements.

Eileen has a good all-round knowledge of the training industry and has been heavily involved in the preparation and planning of OFSTED, ESFA and Awarding Body on-site visits.

She describes herself as ambitious, dedicated and an excellent communicator with a real passion for improving the quality of occupational training.

Alison Hogg

Apprenticeship Progress & Guidance Manager

Alison has over 25 years experience in the government funded training industry, working across a number of occupational sectors and funding streams, including Apprenticeships and short courses.

She looks forward to sharing her knowledge and experience at SRSCC to enhance the already established Apprenticeship programmes and to further enhance her own knowledge in the procurement sector.

Linda Wilson

Progress Mentor and Functional Skills Tutor

In 2005, Linda decided to change her career from management to training, gaining a position with a training organisation, delivering full Apprenticeship’s which included NVQ’s and Functional Skills qualifications, later progressing to Internal Verifier, supporting the quality of other Assessors.

In 2017 she became a Functional Skills Tutor at HMP establishments, continuing until the 2020 Covid19 lockdowns.

She has since worked as a Careers Advisor on a National Careers Service contract, and as a Financial Wellbeing Mentor, supporting the Probation Service.

In her new role as Progress Mentor and Functional Skills Tutor with SRSCC, Linda is looking forward to using her knowledge and skills to give guidance and support to others.

Anjali Riley

Progress Mentor and Functional Skills Tutor

Anjali graduated from Edge Hill University in 1993 with a BA (Hons) in English with Qualified Teacher Status. She worked as a primary school teacher and supply teacher for over 25 years in different schools located in Derbyshire and Lancashire. In addition to her teaching qualifications, Anjali also holds TEFL and mentor certifications. She has also have volunteered with Lancashire Women, a charity that aids women in returning to employment, and worked at a local Barnardo’s shop alongside this.

Anjali’s aim is to apply her teaching knowledge and experience to her mentoring position by supporting, guiding, and assisting learners in accomplishing their goals.

Maddy Grant

Marketing Manager

Maddy graduated from Huddersfield University in 2009 with 2:1 in drama. She went on to travel and work in various customer-facing roles around the world. After returning to the UK, Maddy found her passion for marketing and social media and has supported companies as they look to grow their brand both nationally and international. 

Maddy is currently studying for the CIM Level 6 Digital Marketing Diploma.

Outside of work, Maddy can be found running around a hockey pitch or going for muddy walks with her husband and kids. 

Matthew Shepherd

Progress Mentor

With over fifteen years’ experience in the education sector, Matthew is passionate about enabling learners to achieve their potential and breaking down barriers that may exist in ones learning journey.

Matthew graduated from Manchester Metropolitan University in 2008 with an BA(Hons) in Politics before moving into employment as a Special Educational Needs Teaching Assistant. After a number of years in this position, Matthew gained his Qualified Teaching Status at St Mary’s University, before taking up a primary teaching post. In addition to classroom teaching, Matthew developed in his role as a middle-leader by heading the Physical Education, Religious Education and RSHE departments.

In his spare time, Matthew enjoys playing a number of sports such as football, golf and cricket, riding various types of heritage trains and buses, and is a keen reader of anything historical.

Matthew prides himself on his ability to get the best possible outcomes for his learners and has a proven track-record of achieving great results whilst giving people the tools they need to continue their learning as they move onto the next stage in their career.

Humayra

Humayra Patel

Administrative Assistant
Humayra’s first role after finishing college was as a Customer Service Advisor, where she developed her customer service & admin skills, helping her progress into a Senior Sales Advisor role. After 5 years, Humayra went on to work in a Bank as a Customer Financial Assistant, helping customers who were struggling financially. Humayra is now an Administration Assistant at SRSCC and is hoping to work towards a role in HR. Outside of work, Humayra has a passion for travelling and enjoys water hikes.

Emily Kitson

Administrative Assistant

Emily went straight into work after finishing school, working in the customer service sector for six years. After some time, Emily returned to studying alongside for her role in customer service and completed her qualifications in Animal Behavior and Zoology. Since getting back into education, she has found her love for learning, making SRSCC the perfect fit for her new passion.

Emily recently moved from Hampshire and set up her new roots in the Lancaster area where she also volunteers with Cats Protection. Emily relocated to be with her longtime partner, and they aim to travel the world as much as possible. She enjoys reading, playing video games, and watching an array of true crime documentaries.

Ruth Rogers

Ruth Rogers

Tutor

With over 25 years procurement and business practitioner experience, Ruth is passionate about engaging with students of all levels and making learning fun and enjoyable for all.

Ruth started her career in automotive via a company traineeship at Peugeot in 1990 and this is where she decided that purchasing was her niche. Following on from her degree Ruth has worked in various companies within the automotive and telecommunications sectors, particularly GPT, Marconi, ID Data Systems and JLR as a buyer progressing to senior management positions, and latterly designing, developing and delivering training courses for procurement within JLR.

In 2002 Ruth decided to move into the education sector delivering teaching and training in a wide range of Business, Strategy, Management, Operations & Supply and HR modules at Coventry University. This was combined with CIPS teaching delivery at City College Coventry across a wide range of the syllabus at all levels and becoming CIPS Course Manager. She was responsible for her and the team taking the college from a “Highly Commended” provider to a “Centre of Excellence”. Alongside this she has worked with CIPS as an assessor for 16 years, through syllabus changes for a variety of modules, specialising in Management in the Procurement Function and been an assessor on the Corporate Award Programme.

During her time working she has studied a BA Honours Degree in Business Information Technology, MBA in International Business and PGC in Teaching and Learning in Higher Education along with MCIPS and attaining Chartered Status. Having a combined knowledge of working in Further Education and Higher Education has provided Ruth with a broad spectrum of education subject knowledge in addition to Procurement Professionalism. Having a combined experience of procurement practice, business and education enables Ruth to give real life examples from experience within different organisational sectors that students can relate easily to.

Rachel Beardwell

Finance Administrator

After being on maternity leave for a couple of years, Rachel decided it was time to pursue a career in Accounting and Finance. Rachel started studying her AAT Level 2 in 2022 and aims to continue studying her AAT course through to Level 3 and 4.

Outside of work, Rachel enjoys spending time with her family and friends, going on long walks and shopping.

Jen Shepherd

Admin and Customer Service Manager

Jenn completed her Apprenticeship in Business and Administration in 2008 and has since built upon a foundation of knowledge and skills in the administration and customer support areas.

Jenn has a degree, as well as a master’s degree, in English which have helped support her commitment to compliance and attention to detail.

Since returning to work from maternity leave in 2020, Jenn has worked in education settings and has an in-depth knowledge on Safeguarding and Child Protection, which she believes is a key part of all employees’ role when working with learners.

Outside of work, Jenn lives with her husband and two young daughters. She had her first book published in 2022 and advocates for the mental wellbeing of new parents.

michelle whalley

Michelle Whalley

Course Progress Mentor

Michelle graduated from Liverpool John Moore’s University in 2003 with a BA(HONs) in Physical Education, Sport, Dance and English, with Qualified Teacher Status. Michelle now holds 20 years’ experience of working in education. Her experience to date is hugely diverse, with a love for learning and striving for excellence across all areas of her life developed from when she was a young girl, representing her country at Athletics. It was from this platform Michelle developed a disciplined approach to every tasks set of her. During her time in teaching, she has taught a wide range of subjects, been a pastoral leader, and led ITT programmes.

Michelle prides herself on her ability to get the best possible outcomes out of people. This has been proven not only in the time she’s spent in education, but also in the set up and running of her own business.

Working in a fast-paced environment, especially becoming a Head of Year as well as teaching has consistently challenged her and ensured she’s flexible and adaptable

Lucy Eckersley

Admin and Support Team Leader

After recently graduating university and achieving a first-class degree in Drama, Lucy wanted to apply her production management experience to an administration role in business. Having worked part time jobs as a waitress and office receptionist during her education, Lucy has good customer service skills and enjoys helping customers and clients by addressing their queries. Lucy is excited to be working at SRSCC and is keen to use her process driven way of working to increase the effectiveness of SRSCC’s administrative processes. In her free time, Lucy enjoys watching musicals and running. She also enjoys spending time outdoors, and loves going hiking from her caravan in the Yorkshire Dales.
Tom Himsworth

Tom Himsworth

Administrative Assistant

Tom graduated from Edgehill University in 2015 with a degree in Creative Writing. After Tom’s journey through university, he worked extensively within the Healthcare sector in mostly administrative roles. It was here that he found his natural organized and observant manner was best suited as it allowed him to understand how each work environment operated, and where processes, customer service and communication could be improved for the benefit of everyone. Throughout his working life, Tom has gained experience with varying mental health conditions and is passionate about advocating the importance of mental health support and well-being. He is currently looking into various volunteer schemes to help champion mental health awareness. Along with this, Tom is an avid writer and is usually working on a story or two and is passionate about learning more about all forms of creative media.
Estelle Marsden

Estelle Marsden

Customer Support Coordinator

Estelle has completed apprenticeships in both Business Administration and Customer service. Her first Role after leaving school was a receptionist at a Podiatrist and that is where she found her passion for helping people and providing positive customer experiences. After 4 years she then moved into retail where her skills progressed further. Estelle has several years’ experience in a customer facing environment, which has led her to the role of Customer Support Coordinator here at SRSCC. Estelle is hoping to expand her expertise further and progress with SRSCC. Other than her passion for Customer Service. Estelle enjoys walking, Hiking, and exploring in her free time. She also enjoys going to the theatre and watching true crime. Estelle likes to spend most of her time with family and friends.

Emma Jackson

Course Progress Mentor

Emma joined SRSCC in 2019 on a freelance basis taking on a teaching and learning consultancy role. She has 20 years of experience in education as a qualified teacher, working in adult learning, secondary and primary school settings in the UK as well as abroad, namely Japan, Hungary, and France. 

More recently Emma has been teaching yoga, resilience, and mindfulness in primary schools to promote the physical and mental well-being of both pupils and staff.

Being multi-lingual and having a zeal for communication, cultural exchange and life-long learning Emma jumped at the opportunity to join the company as a Course Mentor. Building a good rapport with her learners, supporting them to overcome any challenges on their apprentice journey and facilitating them to fulfil their potential is her motivation.

Cumbrian born and bred in the Lake District, Emma enjoys the outdoors. When not relaxing in tree pose, she is most at home trail running in the hills with her husband and dog. Having clocked up 4 marathons to date, the application of her long-distance running mindset of perseverance, determination, discipline and patience is key to supporting her learners in their studies.

SRSCC Staff Images Ashlee Scribbins

Ashlee Scribbins

Office Administrator

Ashlee has joined the SRSCC team as an Office Administrator, and with a level 2 and 3 in Business Administration, she fits right in!

Ashlee has a wide range of experience from working as a Legal Secretary for the Royal Air Force to managing a team. Ashlee is eager to use her customer service and business administration skills for her new role at SRSCC.

Declan Hemingway

Marketing Manager
Declan joined SRSCC in 2020 after graduating from University studying BSc Business and Management with Marketing, achieving a 2:1. Declan was looking for a role in Business Development to put his knowledge and education to the test by liaising with potential and existing learners through building customer relationships and understanding their requirements. After just over a year and a half at SRSCC, Declan has moved into the role of Marketing Manager. His aim is to increase brand awareness of SRSCC, generate new business leads, and co-ordinate marketing strategies & projects.