We are committed to providing a high-quality service to all our delegates/clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact Operations Manager with the details by email email@example.com or in writing to:
SR Supply Chain Consultants Ltd
Millennium City Park
We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to our regulating body CIPS, OFSTED, ESFA.
Education Skills Funding Agency
0370 267 0001
Contact Ofsted about concerns
0300 123 4666
The Chartered Institute of Procurement & Supply
Easton on the Hill
Tel: 01780 756777
Either Party may give to the other written notice (a Dispute Notice), setting out the nature and particulars of the disputed matter (the Dispute) together with relevant supporting documents. On service of a Dispute Notice, CUSTOMER Representative and SRSCC Representatives (together the Representatives) shall attempt in good faith to resolve the dispute. If the Representatives are unable to resolve the Dispute within 30 days of service of the Dispute Notice, the Dispute shall be referred to the chief executive officer of CUSTOMER (or equivalent or senior representative) and chief executive officer of SRSCC (together ‘the chief executive officers’) who shall attempt in good faith to resolve it.
If the chief executive officers are unable to resolve the Dispute within 30 days of it being referred to them, the Parties shall attempt to settle the Dispute by mediation in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure. Unless otherwise agreed between the Parties, the mediator shall be nominated by CEDR. The following process shall be followed: to initiate the mediation, a Party shall serve notice in writing (an ADR Notice) to the other Party to the Dispute, requesting a mediation; a copy of the ADR Notice should be sent to CEDR; and the mediation will start not later than 30 days after the date of the ADR Notice. If the Dispute is not resolved within 90 days after service of the ADR Notice, or either Party fails to participate or to continue to participate in the mediation before the expiration of the said period of 90 days, or the mediation terminates before the expiration of the said period of 90 days, the Dispute shall be finally resolved by the courts of England in accordance with Clause 30. The commencement of mediation shall not prevent the Parties commencing or continuing court proceedings in relation to the Dispute at any time.