Susan Rashid: Positive News during the Pandemic

Re: Positive News during the Pandemic
We would like to bring you some good news during such difficult and strange times. Here at SRSCC we have been making good use of the lockdown and would like to share news about our new products, new technology and our sister company SR Strategic Sourcing.


New Procurement and Supply Apprenticeship Standards
For all levy and non-levy employers out there, we will soon be offering two new Apprenticeship Standards to complement our existing L4 Commercial Procurement and Supply Apprenticeship Standard (includes CIPS Level 4 Diploma). First to arrive will be the Level 3 Procurement Assistant Standard (includes CIPS Level 3 Advanced Certificate), this is aimed at those new to procurement or with very little experience. Shortly followed by the Level 6 Strategic Procurement and Supply Professional Apprenticeship Standard (includes CIPS Level 5 Advanced Diploma and CIPS 6 Professional Diploma) which is aimed at those that have completed the Level 4 Apprenticeship Standard or those that have achieved the CIPS Level 4 Diploma in Procurement and Supply and require further skill development. Interested? Not sure which level is appropriate? Contact our Business Development Manager who will be able to offer advice or arrange a skills assessment. If you would just like to keep updated about the standard development, please let Clare know and she will add you to the “Update Brief” which is issued every 8 weeks.


New Technology
Due to our continued success and growth, we are upgrading our software which will increase the usability and flexibility of our course delivery for learners. For our employers, it will bring ease to tracking their employee progress. We have listened to both learners and employers and their requirements and have taken the decision to utilise the lockdown to upgrade our CRM and e-portfolio system. As we transition across to the new system over the coming months you will receive regular communication. It is a phased process so changes may be a few months away for you. Full training and support will be given to support the transition. If you have any questions about this transition please contact us at and our Project Manager will get in touch.


Open Skills and Continuous Professional Development Courses (CPD)
During this unusual time, there is no better opportunity than to develop your team or yourself for the big return. Even during furlough employees can train, this will give them something to focus on and some routine. Our sister company SR Strategic Sourcing Limited is offering a variety of courses online during the lockdown including Managing and Mitigating Risk, Improving your Negotiation Skills and if you are Public Sector specific courses such as Driving Social Value in the Public Sector. All courses are incredibly practical and leave each learner with something tangible to apply in the workplace. In addition to this, SR Strategic Sourcing offers bespoke courses developed in collaboration with each organisation to achieve their specific objectives. If this is not enough to get your interest, Personality Profiling (SDI) can be conducted separately or built into any existing course to build Procurement Team strengths. All our friendly and supportive trainers have a wealth of experience in different industries, qualified teachers and have proven academics.


Please sign up to our newsletter for regular updates on what’s happening here at SRSCC, our products, services and industry news.


Until my next update please take care and stay safe.
Yours sincerely,
Susan Rashid
Managing Director
Susan Rashid


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Susan Rashid: Positive News during the Pandemic
Staff Member

Jen Shepherd

Admin and Customer Service Manager

Jenn completed her Apprenticeship in Business and Administration in 2008 and has since built upon a foundation of knowledge and skills in the administration and customer support areas.

Jenn has a degree, as well as a master’s degree, in English which have helped support her commitment to compliance and attention to detail.

Since returning to work from maternity leave in 2020, Jenn has worked in education settings and has an in-depth knowledge on Safeguarding and Child Protection, which she believes is a key part of all employees’ role when working with learners.

Outside of work, Jenn lives with her husband and two young daughters. She had her first book published in 2022 and advocates for the mental wellbeing of new parents.

michelle whalley

Michelle Whalley

Course Progress Mentor

Michelle graduated from Liverpool John Moore’s University in 2003 with a BA(HONs) in Physical Education, Sport, Dance and English, with Qualified Teacher Status. Michelle now holds 20 years’ experience of working in education. Her experience to date is hugely diverse, with a love for learning and striving for excellence across all areas of her life developed from when she was a young girl, representing her country at Athletics. It was from this platform Michelle developed a disciplined approach to every tasks set of her. During her time in teaching, she has taught a wide range of subjects, been a pastoral leader, and led ITT programmes.

Michelle prides herself on her ability to get the best possible outcomes out of people. This has been proven not only in the time she’s spent in education, but also in the set up and running of her own business.

Working in a fast-paced environment, especially becoming a Head of Year as well as teaching has consistently challenged her and ensured she’s flexible and adaptable

Lucy Eckersley

Lucy Eckersley

Administration Assistant

After recently graduating university and achieving a first-class degree in Drama, Lucy wanted to apply her production management experience to an administration role in business. Having worked part time jobs as a waitress and office receptionist during her education, Lucy has good customer service skills and enjoys helping customers and clients by addressing their queries. Lucy is excited to be working at SRSCC and is keen to use her process driven way of working to increase the effectiveness of SRSCC’s administrative processes. In her free time, Lucy enjoys watching musicals and running. She also enjoys spending time outdoors, and loves going hiking from her caravan in the Yorkshire Dales.
Tom Himsworth

Tom Himsworth

Administrative Assistant

Tom graduated from Edgehill University in 2015 with a degree in Creative Writing. After Tom’s journey through university, he worked extensively within the Healthcare sector in mostly administrative roles. It was here that he found his natural organized and observant manner was best suited as it allowed him to understand how each work environment operated, and where processes, customer service and communication could be improved for the benefit of everyone. Throughout his working life, Tom has gained experience with varying mental health conditions and is passionate about advocating the importance of mental health support and well-being. He is currently looking into various volunteer schemes to help champion mental health awareness. Along with this, Tom is an avid writer and is usually working on a story or two and is passionate about learning more about all forms of creative media.
Estelle Marsden

Estelle Marsden

Customer Support Coordinator

Estelle has completed apprenticeships in both Business Administration and Customer service. Her first Role after leaving school was a receptionist at a Podiatrist and that is where she found her passion for helping people and providing positive customer experiences. After 4 years she then moved into retail where her skills progressed further. Estelle has several years’ experience in a customer facing environment, which has led her to the role of Customer Support Coordinator here at SRSCC. Estelle is hoping to expand her expertise further and progress with SRSCC. Other than her passion for Customer Service. Estelle enjoys walking, Hiking, and exploring in her free time. She also enjoys going to the theatre and watching true crime. Estelle likes to spend most of her time with family and friends.

Emma Jackson

Course Progress Mentor

Emma joined SRSCC in 2019 on a freelance basis taking on a teaching and learning consultancy role. She has 20 years of experience in education as a qualified teacher, working in adult learning, secondary and primary school settings in the UK as well as abroad, namely Japan, Hungary, and France. 

More recently Emma has been teaching yoga, resilience, and mindfulness in primary schools to promote the physical and mental well-being of both pupils and staff.

Being multi-lingual and having a zeal for communication, cultural exchange and life-long learning Emma jumped at the opportunity to join the company as a Course Mentor. Building a good rapport with her learners, supporting them to overcome any challenges on their apprentice journey and facilitating them to fulfil their potential is her motivation.

Cumbrian born and bred in the Lake District, Emma enjoys the outdoors. When not relaxing in tree pose, she is most at home trail running in the hills with her husband and dog. Having clocked up 4 marathons to date, the application of her long-distance running mindset of perseverance, determination, discipline and patience is key to supporting her learners in their studies.

SRSCC Staff Images Ashlee Scribbins

Ashlee Scribbins

Office Administrator

Ashlee has joined the SRSCC team as an Office Administrator, and with a level 2 and 3 in Business Administration, she fits right in!

Ashlee has a wide range of experience from working as a Legal Secretary for the Royal Air Force to managing a team. Ashlee is eager to use her customer service and business administration skills for her new role at SRSCC.

SRSCC Staff Images Declan Hemingway

Declan Hemingway

Business Development Account Manager


Declan recently graduated University studying BSc Business and Management with Marketing achieving a 2:1 and was looking for a role in Business Development to put his knowledge and education to the test.

He has a strong desire to grow the SRSCC brand and customer base. Working alongside our Business Development and Relationship Manager; he looks to strengthen both our Commercial and Apprenticeship learner portfolio by liaising with potential and existing learners through building customer relationships and understanding their requirements.