SR Supply Chain Consultants is a fast-growing Lancashire based training company. We work across all industries and sectors, including numerous blue-chip companies.
We are looking for an enthusiastic individual to join our Customer Service Team; reporting to the Admin and Customer Service Manager this individual will be integral to developing and maintaining our positive customer relationships.
Job Description
Reports to: Admin and Customer Service Manager
Location: Head Office, Euxton, Chorley
Job Purpose: To work as part of a small team supporting the Admin and Customer Service Manager to respond to our customer queries and maintain positive customer relationships.
Hours: 35hr/week
Type: Full-time
Salary Range: £18,000 – £20,000
As Customer Service and Support Coordinator, you will be responsible for:
- Provide help to customers using your organisation’s products or services.
- Communicate courteously with customers by telephone, email, letter and face-to-face.
- Investigate and solve customers problems, which may be complex or long-standing, that have been
passed on by other team members. - Handle customer complaints or any major incidents.
- Keep accurate records of discussions or correspondence with customers.
- Analyse statistics or other data to determine the level of customer service your organisation is
providing. - Produce written information for customers.
- Write reports and analyse the customer service that your organisation provides.
- Develop feedback or complaints procedures for customers to use.
- Help to improve customer service procedures, policies and standards for your organisation or
department. - Meet with managers to discuss possible improvements to customer service.
- Help train colleagues to deliver a high standard of customer service.
- Learn about your organisation’s products or services and keep up to date with changes.
- Keep ahead of developments in customer service by reading relevant journals, going to meetings
and attending courses. - Send out customer surveys throughout the year, collate and action results.
- Support customers with Teams/Zoom support sessions.
Skills and experience required:
- Educated to degree level or equivalent
- Strong professional communication skills including telephone and email
- Listening skills, to understand exactly what customers require.
- Problem-solving skills
- Strong professional communication skills including telephone and email
- Listening skills, to understand exactly what customers require.
- Problem-solving skills
- Confidence, patience, politeness, tact, and diplomacy, when dealing with difficult situations
- Creative thinking, to be able to come up with new ideas to improve customer service standards.
- Ability to work well under pressure.
- Organisational and planning skills.
- Ability to meet deadlines.
- Good personal presentation, especially when face-to-face with customers
- A commitment to developing the skills required within this role
- Keen eye for detail
- Organisational skills
- Positive attitude
- Excellent communication and interpersonal skills
- Good working knowledge of Excel and PowerPoint
- Experience within the training industry
- Knowledge of CIPS
- Knowledge of Apprenticeships
- Minimum of 12 months customer support experience
Your job role with SR Supply Chain Consultants will include:
- Competitive Salary
- Discretionary Bonus Scheme
- Pension
- 20 Days Annual Leave plus Bank Holidays
- Increasing holiday allowance
- Annual Leave Purchase Scheme
- Sick Pay
- Ongoing Training and Development
- Progression Opportunities
- Company Pension
- Funded Socials
- Free secure car parking
- Time off for charity events
SR Supply Chain Consultants take safeguarding seriously therefore we require that all applicants undertake a DBS and have two satisfactory employment/and or character references before employment contract is issued.
Apply Now!
If you think you’d be suitable for this, please email your interest and a covering letter to info@srscc.co.uk. Applications will close on 30th May 2022, with interviews to be held in the two week period after.
