SRSCC is Hiring a Customer Service and Support Coordinator

SR Supply Chain Consultants is a fast-growing Lancashire based training company. We work across all industries and sectors, including numerous blue-chip companies.

We are looking for an enthusiastic individual to join our Customer Service Team; reporting to the Admin and Customer Service Manager this individual will be integral to developing and maintaining our positive customer relationships.

Job Description

Reports to: Admin and Customer Service Manager

Location: Head Office, Euxton, Chorley

Job Purpose: To work as part of a small team supporting the Admin and Customer Service Manager to respond to our customer queries and maintain positive customer relationships.

Hours: 35hr/week

Type: Full-time

Salary Range: £18,000 – £20,000

As Customer Service and Support Coordinator, you will be responsible for:

  • Provide help to customers using your organisation’s products or services.
  • Communicate courteously with customers by telephone, email, letter and face-to-face.
  • Investigate and solve customers problems, which may be complex or long-standing, that have been
    passed on by other team members.
  • Handle customer complaints or any major incidents.
  • Keep accurate records of discussions or correspondence with customers.
  • Analyse statistics or other data to determine the level of customer service your organisation is
    providing.
  • Produce written information for customers.
  • Write reports and analyse the customer service that your organisation provides.
  • Develop feedback or complaints procedures for customers to use.
  • Help to improve customer service procedures, policies and standards for your organisation or
    department.
  • Meet with managers to discuss possible improvements to customer service.
  • Help train colleagues to deliver a high standard of customer service.
  • Learn about your organisation’s products or services and keep up to date with changes.
  • Keep ahead of developments in customer service by reading relevant journals, going to meetings
    and attending courses.
  • Send out customer surveys throughout the year, collate and action results.
  • Support customers with Teams/Zoom support sessions.

Skills and experience required:

  • Educated to degree level or equivalent
  • Strong professional communication skills including telephone and email
  • Listening skills, to understand exactly what customers require.
  • Problem-solving skills
  • Strong professional communication skills including telephone and email
  • Listening skills, to understand exactly what customers require.
  • Problem-solving skills
  • Confidence, patience, politeness, tact, and diplomacy, when dealing with difficult situations
  • Creative thinking, to be able to come up with new ideas to improve customer service standards.
  • Ability to work well under pressure.
  • Organisational and planning skills.
  • Ability to meet deadlines.
  • Good personal presentation, especially when face-to-face with customers
  • A commitment to developing the skills required within this role
  • Keen eye for detail
  • Organisational skills
  • Positive attitude
  • Excellent communication and interpersonal skills
  • Good working knowledge of Excel and PowerPoint
  • Experience within the training industry
  • Knowledge of CIPS
  • Knowledge of Apprenticeships
  • Minimum of 12 months customer support experience

Your job role with SR Supply Chain Consultants will include:

  • Competitive Salary
  • Discretionary Bonus Scheme
  • Pension
  • 20 Days Annual Leave plus Bank Holidays
  • Increasing holiday allowance
  • Annual Leave Purchase Scheme
  • Sick Pay
  • Ongoing Training and Development
  • Progression Opportunities
  • Company Pension
  • Funded Socials
  • Free secure car parking
  • Time off for charity events

 

SR Supply Chain Consultants take safeguarding seriously therefore we require that all applicants undertake a DBS and have two satisfactory employment/and or character references before employment contract is issued.

Apply Now!

If you think you’d be suitable for this, please email your interest and a covering letter to info@srscc.co.uk. Applications will close on 30th May 2022, with interviews to be held in the two week period after.

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SRSCC is Hiring a Customer Service and Support Coordinator
2022-05-26T07:59:20+00:00
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Staff Member

Jen Shepherd

Admin and Customer Service Manager

Jenn completed her Apprenticeship in Business and Administration in 2008 and has since built upon a foundation of knowledge and skills in the administration and customer support areas.

Jenn has a degree, as well as a master’s degree, in English which have helped support her commitment to compliance and attention to detail.

Since returning to work from maternity leave in 2020, Jenn has worked in education settings and has an in-depth knowledge on Safeguarding and Child Protection, which she believes is a key part of all employees’ role when working with learners.

Outside of work, Jenn lives with her husband and two young daughters. She had her first book published in 2022 and advocates for the mental wellbeing of new parents.

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Michelle Whalley

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Michelle graduated from Liverpool John Moore’s University in 2003 with a BA(HONs) in Physical Education, Sport, Dance and English, with Qualified Teacher Status. Michelle now holds 20 years’ experience of working in education. Her experience to date is hugely diverse, with a love for learning and striving for excellence across all areas of her life developed from when she was a young girl, representing her country at Athletics. It was from this platform Michelle developed a disciplined approach to every tasks set of her. During her time in teaching, she has taught a wide range of subjects, been a pastoral leader, and led ITT programmes.

Michelle prides herself on her ability to get the best possible outcomes out of people. This has been proven not only in the time she’s spent in education, but also in the set up and running of her own business.

Working in a fast-paced environment, especially becoming a Head of Year as well as teaching has consistently challenged her and ensured she’s flexible and adaptable

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Lucy Eckersley

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After recently graduating university and achieving a first-class degree in Drama, Lucy wanted to apply her production management experience to an administration role in business. Having worked part time jobs as a waitress and office receptionist during her education, Lucy has good customer service skills and enjoys helping customers and clients by addressing their queries. Lucy is excited to be working at SRSCC and is keen to use her process driven way of working to increase the effectiveness of SRSCC’s administrative processes. In her free time, Lucy enjoys watching musicals and running. She also enjoys spending time outdoors, and loves going hiking from her caravan in the Yorkshire Dales.
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Tom graduated from Edgehill University in 2015 with a degree in Creative Writing. After Tom’s journey through university, he worked extensively within the Healthcare sector in mostly administrative roles. It was here that he found his natural organized and observant manner was best suited as it allowed him to understand how each work environment operated, and where processes, customer service and communication could be improved for the benefit of everyone. Throughout his working life, Tom has gained experience with varying mental health conditions and is passionate about advocating the importance of mental health support and well-being. He is currently looking into various volunteer schemes to help champion mental health awareness. Along with this, Tom is an avid writer and is usually working on a story or two and is passionate about learning more about all forms of creative media.
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Estelle has completed apprenticeships in both Business Administration and Customer service. Her first Role after leaving school was a receptionist at a Podiatrist and that is where she found her passion for helping people and providing positive customer experiences. After 4 years she then moved into retail where her skills progressed further. Estelle has several years’ experience in a customer facing environment, which has led her to the role of Customer Support Coordinator here at SRSCC. Estelle is hoping to expand her expertise further and progress with SRSCC. Other than her passion for Customer Service. Estelle enjoys walking, Hiking, and exploring in her free time. She also enjoys going to the theatre and watching true crime. Estelle likes to spend most of her time with family and friends.
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Emma Jackson

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Emma joined SRSCC in 2019 on a freelance basis taking on a teaching and learning consultancy role. She has 20 years of experience in education as a qualified teacher, working in adult learning, secondary and primary school settings in the UK as well as abroad, namely Japan, Hungary, and France. 

More recently Emma has been teaching yoga, resilience, and mindfulness in primary schools to promote the physical and mental well-being of both pupils and staff.

Being multi-lingual and having a zeal for communication, cultural exchange and life-long learning Emma jumped at the opportunity to join the company as a Course Mentor. Building a good rapport with her learners, supporting them to overcome any challenges on their apprentice journey and facilitating them to fulfil their potential is her motivation.

Cumbrian born and bred in the Lake District, Emma enjoys the outdoors. When not relaxing in tree pose, she is most at home trail running in the hills with her husband and dog. Having clocked up 4 marathons to date, the application of her long-distance running mindset of perseverance, determination, discipline and patience is key to supporting her learners in their studies.

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Ashlee Scribbins

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Declan Hemingway

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Declan recently graduated University studying BSc Business and Management with Marketing achieving a 2:1 and was looking for a role in Business Development to put his knowledge and education to the test.

He has a strong desire to grow the SRSCC brand and customer base. Working alongside our Business Development and Relationship Manager; he looks to strengthen both our Commercial and Apprenticeship learner portfolio by liaising with potential and existing learners through building customer relationships and understanding their requirements.